Khách sạn Billington Heights , East Aurora

"Very nice clean enjoyable "

"The room was dirty & unkept . The bed sheets in room 5 ( April 9, 2026 ) were NOT replaced prior to our arrival. When my wife & I were about to get in bed for the night we saw that the sheets contained someones grittiness . Who in the hell wants to crawl into that ? My wife was disgusted . It's MY WIFE ! We left around 3:00 am on 04/10/26 . Tried to get a refund but they declined . Chaffee Lodge is a JOKE & so is the long bearded fast talking lobby attendant ( "manager" LoL ) Also when my...

"The room was clean and the staff was polite and friendly "

"It's okay for the money not recommended for family."

"Ashley the manager is incredible! Always putting the guest first "

"Staff was exceptional, very accommodating and helpful. Wes the owner was present and made sure we had everything needed fir our stay. Very unique group vibe that we enjoyed."

"Good"

"Was a decent place for the money "

"The room was clean. The transaction was very quick and the parking was right outside our room."

"Private, cozy place that’s comfortable, clean, and has everything you need. Nice small town area but easy access to Hamburg, Orchard Park, and Buffalo. "

"Clean room. Great staff"

"Quite the worst hotel I ever stayed in. What is funny, is I stayed in this hotel last fall and it wasn't bad, which is why I tried again. The guy who works the front desk is rude. Very rude and honestly this is not the business for him. The hotel is dirty. We didn't have towels. The bathroom light didn't work. The room was stank. If you wver have the opportunity to sleep in a homeless dude's tent for $150, or stay at the CenterWay for $15, pick the homeless dude's tent. It will probably be...

"BED BUGS! I HAVE PICTURES. AVOID THIS PROPERTY NO MATTER THE COST."

"Clean and bright, no tea/coffee available 😁"

"Ask for an early checkout they only gave me a half an hour which was fine but at 11:30 they were knocking on the door telling me it's time to check out I have to go now other than that it was perfect"

"The only lamp was broken, had one bulb and a half inch of dust on it, The towel rod was in 3 pieces. For over an hour I was given the run around, them telling me that I didn’t have a reservation. Never again. Lesson learned."

"We had a small issue with the toilet in our room. Upon informing the front desk staff, she gave us a different room with an upgrade!"

"Everything was great! I wish the price was a little better kind of expensive for one night. "

"Could invest in updating the rooms to a more modern style."

"There isnt anyone working at the front desk, seems to be no staff on site but they are accessible by phone/text. Only 6 parking spots for all of the hotel. We had to park on the street since its first come first serve "