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"Travelled with my non verbal autistic child and was put in the closest room to reception, was woken all night long as the room was next to some form of locked door that required a code that didn't seem to be working and kept LOUDLY beeping as other guests were (rightly) angry and very loud as they couldn't get through. The windows, although shut had a draft so bad it was like they were open, to the point that the heater turned off in the night as it stated "open window detected" so we woke up FREEZING. The bathroom was NOT clean and had random hairs everywhere and worst of all, we both woke covered in bites all over our legs. I went to reception twice and both times noon was there."