"The reception was nearly always backed right up and on one occasion people were queried outside the door.
Some reception staff lacked knowledge.
Bar and reception were very slow
Not enough staff to cater for the many guests
One staff member was rude"
"A great stay (as usual) - hotel is modern and very clean. Staff are great, very friendly and helpful. Car park is a little small, but space is at a premium at the rear of the hotel due to the proximity of the pleasure beach. Thankfully the roller coasters stop around 5pm, so no noise in the evening. Bit of a walk to the nearest tram stop is the only fault I can think of. Would definitely recommend."
"⭐ 1/5 — Disappointing, unhygienic, unacceptable standards
Hotel: Grand Hotel Blackpool | Stay: 17–21 August 2026
We travelled 5 hours to Blackpool looking forward to a relaxing break instead we experienced one of the worst hotel stays we have ever had.
Cleanliness & Condition Completely Unacceptable:
• Moved between four different rooms due to ongoing cleanliness and maintenance issues
• Rooms showed clear signs of neglect: damp on walls, damaged fixtures, peeling surfaces
• Carpets were...
"The view was sensational and the corner flag bar and restaurant was 5/5. The rooms look dated, and cleaned in a rush, pictures not straight/no care to detail. But no real issues on the whole. Perfect location for a football fan, and no hostility if you are an away supporter."
"Nice hotel. Just what you would expect really. Very grateful for view of pleasure beach. This made my daughter’s holiday very special. Let down a bit by reception staff. Young girl very miserable & didn’t seem to be enjoying her job at all. There was also a terrible smell from our bathroom the whole time. Poss drain problem? Cleaners on the other hand were wonderfully courteous & welcoming. Overall a good stay & would stay again."
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