We understand your disappointment. Room types are labeled by which hotel we have. We hope to regain your trust in the future

Thank you. Hope to see you again soon

Thank you. Hope to see you again soon

We are sorry to hear of your experience. We pride ourselves on exceptional service. Please let us know what was not satisfactory during your visit. Checking with the front desk, we were not informed of any issues during your stay. Please feel free to contact us to provide additional information

We are currently underway with a refurbishment with this newly acquired property. Expect changes very soon. We hope to welcome you back in the future

Expedia main page will show the Casino Hotel. Room pics for each room type are displayed with the room name. We hope to regain your confidence in the future

thank you Joshua. Hope to see you again soon

Thank you for your review. We look forward to seeing you again

We hope you had the opportunity to visit our Tavern, Native Harvest Buffet, Rapids or our Maple Room Steak and Ale during your stay.

We apologize for the inconvenience. Due to the hotel being under refurbishment, your room was changed to a King room. Was a rollaway was provided for you by our team?

Hi Dawn, I do see on your reservation that you had booked a Player's Inn King room. We are working on making that distinction absolutely clear for our guests. All confirmation letters will have the Casino logo

Lawrence,Thank you for your review. We hope to welcome you back soon

Thank you Neal. Happy you enjoyed your stay with us.

Thank you Isabelle for the review. Hope to welcome you back soon

Thank you Channtel!

Thank you for your review Janine.

David,Thank you for your review. We have started an unexpected refurbishment which unfortunately has taken rooms out of service for us. We do apologize for the inconvenience as we beautify this property to match our quality of standards

Nathan, thank you for your review!

Thank you Sheryl! Hope to welcome you back soon

Thank you Georgina! Hope to see you soon

Thank you Ashleigh. We are excited to refurbish the Player's Inn hotel. Rooms will be updated very soon.

Hi JohnSorry to hear your stay was not to our personal standards. We strive to provide exceptional service at both properties. We hope you will try us again in the future

Thanks for your review Nate!

We appreciate the review and hope to see you again soon!

We are glad you enjoyed your stay and we cannot wait to see you again in the future.

Thank you for taking the time to leave a review, we are glad you enjoyed your stay.

Thank you for the generous review score and we hope to welcome you back again in the future!

We are glad to hear you had a pleasant stay with us and we hope you join us again soon.

Thank you for such a generous review we hope to see you again in the future!

We do apologize for this happening and would love to look into what caused this. If you would like to reach out to us with more information and we will certainly investigate this for you.

Thanks for leaving a review and we hope to welcome you back again in the future!

Thank you for the review and we look forward to seeing you again soon!

Thank you for such a generous review score. We hope to see you again in the future!

Thanks for the review and we hope to welcome you back soon!

Thank you for the kind review I will pass this along to our staff as well as our housekeeping team.