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Nhận xét về Hilton Boston Park Plaza

4 out of 5
Hilton Boston Park Plaza
50 Park Plaza, Boston, MA

Nhận xét

8,4

Rất tốt

Đánh giá 10 - Xuất sắc. 1773/3339 nhận xét" "
Đánh giá 8 - Tốt. 862/3339 nhận xét" "
Đánh giá 6 - Được. 376/3339 nhận xét" "
Đánh giá 4 - Kém. 188/3339 nhận xét" "
Đánh giá 2 - Tồi. 140/3339 nhận xét" "

9,0/10

Sạch sẽ

8,8/10

Nhân viên & dịch vụ

8,4/10

Tiện nghi, dịch vụ

8,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,4/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Very good stays!
Nice reception. Pleasant area. Close to many things. We stayed here for 4 nights and will come back.
Lưu trú 5 đêm vào Tháng 11, 2022

10/10 - Xuất sắc

Roy

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Will definitely stay here again on the next visit.
Lưu trú 2 đêm vào Tháng 5, 2024
Mike trả lời vào 27/05/2024
We are so glad you enjoyed your stay with us and look forward to seeing you again the next time you are in Boston.

6/10 - Được

Sorelle

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Sạch sẽ
Great location, lots to do, fitness center and Starbucks in hotel. Found half eaten pizza on a chair in my room, gross!
Lưu trú 1 đêm vào Tháng 5, 2024
Mike trả lời vào 26/05/2024
We are sorry to hear about the poor service you received. Please reach out to us at the hotel so we can discuss further.

10/10 - Xuất sắc

Lillian

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel and staff
Lưu trú 1 đêm vào Tháng 5, 2024
Mike trả lời vào 26/05/2024
Thank you for staying with us and for the kind words! We hope to see you again the next time you are in Boston!

10/10 - Xuất sắc

Paul

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Mike trả lời vào 26/05/2024
Thank you so much for staying with us! We are so glad you enjoyed your stay and hope to see you again the next time you are in Boston!

4/10 - Kém

Abigaelle

Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Indifferent staff, noisy, no water bottles, mandatory daily charge is outrageous
Lưu trú 1 đêm vào Tháng 5, 2024
Mike trả lời vào 26/05/2024
We are so sorry for your poor stay. We strive for guests to have the best stay possible. Please give us a call at the hotel so we can discuss further.

8/10 - Tốt

Tammy

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Staff were very helpful with room minor problems (shades did not function properly; 1st room right across from elevator). Ultimately these problems were resolved and we had a restful stay. This location is excellent for sightseeing and running around town.
Lưu trú 3 đêm vào Tháng 5, 2024
Mike trả lời vào 26/05/2024
Thank you so much for staying with us and for the kind words! We hope to see you again the next time you are in Boston!

10/10 - Xuất sắc

Jenn

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 5, 2024
Mike trả lời vào 26/05/2024
Thank you so much for staying with us! We are so glad you enjoyed your stay and hope to see you again the next time you are in Boston!

10/10 - Xuất sắc

Jay

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wonderful hotel, the staff was amazing and super friendly and helpful, great breakfast.
Lưu trú 3 đêm vào Tháng 5, 2024
Jon Crellin, Managing Director trả lời vào 26/05/2024
Jay, thank you for your kind words! The team members at Hilton Boston Park Plaza are glad to hear you enjoyed your stay and appreciated the friendly service and great breakfast. We're looking forward to welcoming you back soon!

10/10 - Xuất sắc

Dennis

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was very helpful. All recommendations were great.
Lưu trú 4 đêm vào Tháng 5, 2024
Jon Crellin, Managing Director trả lời vào 25/05/2024
Dennis, thank you for sharing your positive experience at Hilton Boston Park Plaza. It's wonderful to hear that our team members were helpful and that you appreciated their recommendations. We're looking forward to welcoming you back soon!

10/10 - Xuất sắc

MARY

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Location
Lưu trú 3 đêm vào Tháng 5, 2024
Jon Crellin, Managing Director trả lời vào 25/05/2024
Mary, thank you for your fantastic review! Hilton Boston Park Plaza is delighted to hear you enjoyed our prime location. Our team is always here to make your experience memorable. We look forward to welcoming you back soon!

10/10 - Xuất sắc

Nolan

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location. Beautiful interior. Coffee and dining on site. Clean rooms.
Lưu trú 1 đêm vào Tháng 5, 2024
Jon Crellin, Managing Director trả lời vào 23/05/2024
Nolan, thank you for sharing your experience at Hilton Boston Park Plaza. We're thrilled you enjoyed the great location, beautiful interior, and the amenities like Off The Common restaurant. It’s wonderful to hear that you found your room clean and appreciated the convenience of our coffee and dining options. We're looking forward to welcoming you back soon!

10/10 - Xuất sắc

Melanie

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice and convenient
Lưu trú 2 đêm vào Tháng 4, 2024
Jon Crellin, Managing Director trả lời vào 23/05/2024
Melanie, thank you for your fantastic feedback about Hilton Boston Park Plaza. The team is delighted to hear that you had a nice and convenient stay. We hope to welcome you back soon!

8/10 - Tốt

Wilmer

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Walkable and nice hotel
Lưu trú 3 đêm vào Tháng 4, 2024
Jon Crellin, Managing Director trả lời vào 22/05/2024
Wilmer, thank you for your review of the Hilton Boston Park Plaza. It’s great to hear you appreciated our convenient location and found the hotel to be nice. We're looking forward to welcoming you back soon.

4/10 - Kém

abubaker

Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room is very small. Inadequate towels or bath robs or slipper. You have toqsk for all that if younred it. Minimal storage space for cloths such as underwear so practically live out of suitcase. One nightstand for king size bed. The layout of the room made it that he door to the room almost touching the bed when you open the door to the room. Room service is mostly pool and for the most part is sunavailable All in all I would not stay in this hotel again
Lưu trú 3 đêm vào Tháng 5, 2024
Jon Crellin, Managing Director trả lời vào 22/05/2024
Abubaker, thank you for taking the time to leave your feedback. Our Cozy Room is, as the name states, little. We make a great effort to ensure our guests are aware of the special room type they're booking and clearly set expectations by prominently listing the room name and giving an honest description online and offline.We apologize that your guest room was not refreshed properly and for the minimal storage space. Additionally, complimentary mini fridges and cribs are available upon request.Room service experiences are important to us, and it’s disappointing to hear yours did not meet expectations. Our team strives to offer great service at all times.Please accept our apologies for the challenges in regards to the authorization of your credit card, however we, like most hotels, require a deposit to hold your room, and authorizations may take between 5-7 business days to be released by the card's issuing bank.We hope you will give us another opportunity to serve you and that you will come back for a renewed experience.

10/10 - Xuất sắc

cherie

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Breakfast was over priced and not very good.
Lưu trú 2 đêm vào Tháng 3, 2024
Jon Crellin, Managing Director trả lời vào 22/05/2024
Cherie, thank you for sharing your thoughts. The feedback regarding breakfast pricing and quality has been noted. The team continually strives to improve, and guest insights are valuable. We're glad to hear you enjoyed other aspects of Hilton Boston Park Plaza and hope to provide an even better experience on your next visit.

10/10 - Xuất sắc

Kevin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice clean what you want
Lưu trú 1 đêm vào Tháng 5, 2024
Mike trả lời vào 19/05/2024
Thank you so much for staying with us and we are so glad you enjoyed your stay. We hope to see you again the next time you are in Boston.

4/10 - Kém

Atdhe

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Jon Crellin, Managing Director trả lời vào 22/05/2024
Atdhe, thank you for taking the time to provide your feedback. We're sorry to hear your experience didn't meet expectations. If there were any specific issues you encountered, we would appreciate the opportunity to address them.We hope you consider giving us another chance in the future.

8/10 - Tốt

Beth, Santa Fe

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice room but extra small bathroom was a little difficult
Lưu trú 3 đêm vào Tháng 5, 2024
Jon Crellin, Managing Director trả lời vào 21/05/2024
Beth, thank you for your feedback. Our Cozy Room is designed to be intimate, and we strive to ensure guests are well informed about this special room type. We're glad you enjoyed other aspects of your stay and hope to welcome you back to Hilton Boston Park Plaza for a renewed experience.

10/10 - Xuất sắc

Emma

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 5, 2024
Jon Crellin, Managing Director trả lời vào 22/05/2024
Emma, thank you for your excellent rating of the Hilton Boston Park Plaza. We're delighted to hear that you enjoyed your stay and took the time to share your positive experience. We're looking forward to welcoming you back soon. Safe travels!

10/10 - Xuất sắc

Amanda

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location
Lưu trú 3 đêm vào Tháng 2, 2024
Jon Crellin, Managing Director trả lời vào 21/05/2024
Amanda, thank you for your positive feedback! Our Hilton Boston Park Plaza team is delighted to hear that you loved our location. We look forward to welcoming you back soon!

10/10 - Xuất sắc

Amanda

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
perfect location
Lưu trú 3 đêm vào Tháng 4, 2024
Jon Crellin, Managing Director trả lời vào 21/05/2024
Thank you for this lovely review, Amanda!We're thrilled to know you had such a wonderful experience at Hilton Boston Park Plaza. We're also glad you enjoyed our prime location and proximity to so many of the city's best attractions. We look forward to hosting you again so we can share yet another fabulous experience with you!

4/10 - Kém

Krisztina

Đi cùng bạn đồng hành
Thích: Tiện nghi, dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Overpriced!!! Horrible value for what we paid for a night; we expected more. Crammed, tiny bathroom; zero countertop other than a small picture ledge above the toilet to keep toiletries. Cheap, thin towels. Awful, lumpy old pillows. The bedding had strong, bleachy odor. A creepy and dirty walk-in “closet”; we obviously couldn’t hang our clothes, so we had to keep everything in our luggage. Not ideal! The $40/person/night “resort fee” is a sneaky tack on! I would not recommend this hotel!
Lưu trú 2 đêm vào Tháng 5, 2024
Jon Crellin, Managing Director trả lời vào 21/05/2024
Krisztina, thank you for sharing your thoughts. Our Cozy Room is, as the name states, little. We make a great effort to ensure our guests are aware of the special room type they're booking and have made it a priority to clearly set expectations by prominently listing the room name and giving an honest description online and offline. We have recently completed renovations on every one of our guest rooms and are looking forward to sharing many positive changes with our guests. We apologize that your guest room was not refreshed properly. The hotel would have provided additional amenities like complimentary mini fridges or cribs upon request. Regarding the authorization of your credit card, please accept our apologies for the challenges; however, we, like most hotels, require a deposit to hold your room, and authorizations may take between 5-7 business days to be released by the card's issuing bank. Your feedback is very important, and we hope you will give us another opportunity to serve you with a renewed experience.

6/10 - Được

Peter

Noisy
Lưu trú 1 đêm vào Tháng 5, 2024
Jon Crellin, Managing Director trả lời vào 21/05/2024
Thank you for taking the time to share your feedback, Peter.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

10/10 - Xuất sắc

Joseph

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We were very impressed and would stay here again.
Lưu trú 2 đêm vào Tháng 5, 2024
Jon Crellin, Managing Director trả lời vào 21/05/2024
Joseph, your kind words about Hilton Boston Park Plaza are greatly appreciated. We're delighted to hear that you were very impressed and look forward to welcoming you back for another wonderful stay.

6/10 - Được

alex

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ
The wicked small room truly is wicked small. Good luck turning around in the shower. Clean room, great location, nice staff.
Lưu trú 2 đêm vào Tháng 5, 2024
Jon Crellin, Managing Director trả lời vào 17/05/2024
Alex, thank you for providing your feedback. Our Cozy Room is, as the name suggests, compact. We aim to ensure our guests are well-informed about the room type they are booking through clear descriptions online and offline. We are pleased to hear that you found your room clean and appreciated the great location and friendly team members. We hope you will give us another opportunity to serve you and come back for a renewed experience.

4/10 - Kém

Abraham

Khách đi công tác
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Room is tiny and badly laid out. No desk? No nothing? Plus a "resort fee" was added over my objections. 5 star price but 2 star quality.
Lưu trú 1 đêm vào Tháng 5, 2024
Jon Crellin, Managing Director trả lời vào 17/05/2024
Abraham, thank you for taking the time to leave your feedback. Our Cozy Room is, as the name states, little. We make a great effort to ensure our guests are aware of the special room type they're booking and have made it a priority to clearly set expectations by prominently listing the room name and giving an honest description online and offline. In regard to the layout and amenities, we appreciate your input and will take it into consideration for future improvements.Please accept our apologies for the challenges regarding the additional fee. We, like most hotels, require a deposit to hold your room, and authorizations may take between 5-7 business days to be released by the card's issuing bank. We hope you will give us another opportunity to serve you and that you will come back for a renewed experience.

6/10 - Được

Dalton

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
Pretty with friendly staff. Small room didn’t feel worth the price. The size was perfect, just ~$100 too much.
Lưu trú 2 đêm vào Tháng 5, 2024
Jon Crellin, Managing Director trả lời vào 17/05/2024
Dalton,Thank you for your feedback. Our Cozy Room is, as the name suggests, more compact. We make great efforts to ensure our guests are aware of the room type they're booking and have clearly set expectations with detailed descriptions. Your comments about the price are noted, and we are constantly evaluating our rates to ensure value for our guests. We hope you'll give us another opportunity to provide you with a renewed experience.

10/10 - Xuất sắc

Margaret

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff were always very friendly and helpful. The bed and pillows are great. I initially said there were some issues with the A/C noise and shower water pressure. The called me within 1/2 hour and offered to change our room. We chose not to. They sent someone to fix the shower pressure and it was good. Very responsive. The restaurant was very expensive. $7 for a cup of coffee. It was $65 for 2 of us for breakfast. I only had pancakes and coffee. Husband had eggs, toast, potatoes, bacon and the coffee. I guess it's to be expected in Boston though. It's an expensive town. We had a great time though. Celebrated daughter's graduation with her Master's Degree from Emerson College.
Lưu trú 4 đêm vào Tháng 5, 2024
Jon Crellin, Managing Director trả lời vào 16/05/2024
Margaret,The Hilton Boston Park Plaza team is delighted to hear that you found our colleagues friendly and helpful. It's great that you enjoyed the bed and pillows and that our team was able to promptly address the A/C and shower issues you mentioned. Off The Common features premium breakfast offerings, and we appreciate your understanding given Boston's pricing. Congratulations on your daughter’s graduation! We're thrilled you had a great time and hope to welcome you back soon.Best regards.

10/10 - Xuất sắc

Gregory

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Always love staying there, bar is great and it’s close to everything. My room this time was on the small side and bathroom was too tight for 2 people.
Lưu trú 3 đêm vào Tháng 4, 2024
Michael trả lời vào 14/05/2024
Thanks, Gregory, We are delighted that you enjoyed most aspects of your visit. We are sorry for any frustration regarding the size of the room. We do hope that you'll consider returning to us again in the future.

8/10 - Tốt

Karen

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The breakfast menu was excellent with friendly and efficient staff.
Lưu trú 4 đêm vào Tháng 5, 2024
Mike trả lời vào 13/05/2024
Thank you so much for staying with us! We are so glad you enjoyed your stay with us, and we hope to see you again the next time you are in Boston.

10/10 - Xuất sắc

christine

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent location!!! Great staff!! Very helpful!!!
Lưu trú 2 đêm vào Tháng 5, 2024
Jon Crellin, Managing Director trả lời vào 15/05/2024
Christine, it's wonderful to hear you appreciated the prime location of Hilton Boston Park Plaza! We're delighted our team members were able to assist you during your stay. We look forward to your next visit and providing another exceptional experience.

8/10 - Tốt

Diane

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I love staying here partly because of the view, I am not from a city. The room we stayed in 11088, the window was so dirty we could not see very well. This is the first time that has happened and I have been here 5 or 6 times. Diane
Lưu trú 1 đêm vào Tháng 5, 2024
Michael trả lời vào 13/05/2024
Thank you for staying, Diane. We apologize for the issue with the windows and will make sure that our team address that. We do hope that you'll consider returning to us again in the future.

10/10 - Xuất sắc

Jennifer

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent
Lưu trú 4 đêm vào Tháng 4, 2024
Jon Crellin, Managing Director trả lời vào 13/05/2024
Jennifer, we're thrilled you had an excellent stay at Hilton Boston Park Plaza. We appreciate your positive feedback and look forward to serving you again in the future.

10/10 - Xuất sắc

Lanore

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location, helpful staff, extremely quiet room, comfortable bed.
Lưu trú 4 đêm vào Tháng 5, 2024
Michael trả lời vào 07/05/2024
Thank you, Lanore. We are delighted that you've enjoyed your stay here with us. We do hope to see you back again here when you return to Boston.

10/10 - Xuất sắc

Christopher, Fergus

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff at check-in were extremely helpful in assisting me with some last-minute changes. And, the lobby bar is a great place for some quality drinks and food.
Lưu trú 4 đêm vào Tháng 5, 2024
Michael trả lời vào 07/05/2024
Thanks, Christopher. We are delighted that you enjoyed your visit as much as you did! We hope to be able to welcome you back again soon.

8/10 - Tốt

Diana

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Ist night we were there, jack hammer was working late into the night. The Saturday night the music/bass was very annoying. It didn't quit until 12:30 am.
Lưu trú 4 đêm vào Tháng 4, 2024
Mike trả lời vào 06/05/2024
We are so sorry for your loud stay. We hope you try us again the next time you are in Boston so we can redeem ourselves.

10/10 - Xuất sắc

Sonja

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 4, 2024
Jon Crellin, Managing Director trả lời vào 07/05/2024
Sonja, thank you for awarding Hilton Boston Park Plaza a perfect rating on Expedia. We trust you enjoyed dining at our lobby restaurant, Off The Common. Our team is glad you had a wonderful experience. We look forward to welcoming you back on your future visits.

10/10 - Xuất sắc

Carol

Lưu trú 3 đêm vào Tháng 4, 2024
Jon Crellin, Managing Director trả lời vào 25/05/2024
Carol, thank you for the excellent rating! Hilton Boston Park Plaza is delighted that you enjoyed your stay. Our team members strive to provide exceptional service, and we're thrilled that it met your expectations. We look forward to welcoming you back soon!

8/10 - Tốt

Jaubin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 4, 2024
Jon Crellin, Managing Director trả lời vào 07/05/2024
Jaubin, we're glad to hear that you enjoyed your experience at the Hilton Boston Park Plaza. It's uplifting to know that our unique features and amenities added value to your stay. We appreciate your feedback and are looking forward to serving you again in the future.

8/10 - Tốt

Eileen

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall, I was happy with the hotel. What I didn't like was having to pay $35.00 per day for fitness club access, parking and whatever else it covered. They call it a "Destination Charge". I think it should be optional for guests who intend to use theses services.
Lưu trú 4 đêm vào Tháng 4, 2024
Jon Crellin, Managing Director trả lời vào 04/05/2024
Eileen, it is wonderful to hear that you found satisfaction in your stay at Hilton Boston Park Plaza. Addressing a point you raised, the Destination Charge covers a range of amenities and services to enhance our guests' overall experience. Your valuable feedback will be considered for future policy reviews and updates. We greatly appreciate your patronage and we hope to have the pleasure of hosting you again soon.

6/10 - Được

Jaclyn

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
My room was quite small. Property has nice common space and water bottle filling stations. Do not use their irons. Ruined my dress.
Lưu trú 1 đêm vào Tháng 4, 2024
Jon Crellin, Managing Director trả lời vào 03/05/2024
Jaclyn, we appreciate your input. It's delightful to hear that you appreciated the shared spaces and our dedication to sustainability with our water bottle filling stations. We must note, our cozy rooms are compact as described in our various communications. However, we apologize for the inconvenience related to the iron. Our team members are always ready to assist with any issues as they arise. We trust this occurrence won't prevent you from considering us on your future travels. We are eager to offer you a superior experience next time.

4/10 - Kém

Joe

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
When I made my reservation through Expedia I paid additional money to upgrade to a superior room of 280 square feet (per the website). I was placed into an extremely small room with a queen bed but, after complaining, was told by the front desk the room was only 220 square feet. (They have rooms as small as 180 square feet.) I ended up paying even more money to get a room I could actually live in. I was extremely disappointed with this booking and will be reluctant to book through Expedia again.
Lưu trú 1 đêm vào Tháng 4, 2024
Jon Crellin, Managing Director trả lời vào 04/05/2024
Joe, we appreciate you taking the time to provide feedback. We do have a variety of room styles, including the Cozy Room, which is indeed smaller. We've made an effort to detail each room's features clearly online to manage expectations. We're sorry to hear there was confusion around the room you booked. We've recently renovated all our rooms and strive to ensure each guest has a comfortable and enjoyable stay. We hope you'll consider giving us another chance to serve you better.

8/10 - Tốt

Luz del Carmen

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Creo que le falta algo de mantenimiento a los baños, hay partes en donde la pintura se está botando, puerta y techo.
Lưu trú 2 đêm vào Tháng 4, 2024
Jon Crellin, Managing Director trả lời vào 03/05/2024
Luz, agradecemos tus comentarios sobre el aspecto de mantenimiento de tu estadía. Entendemos que tuvo algunos problemas con el baño. Si bien nos esforzamos continuamente por mantener nuestro hotel, tomamos nota de sus inquietudes sobre ciertas áreas que parecen requerir atención. Sus comentarios constructivos se tendrán en cuenta en nuestra agenda continua de mantenimiento de la propiedad.

4/10 - Kém

Victor, Harrison

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Jon Crellin, Managing Director trả lời vào 04/05/2024
Victor, it's unfortunate that your recent stay didn't meet expectations. We appreciate your feedback. We have noted your overall rating and would invite you for a renewed experience, where we hope to showcase the many improvements and positive changes our recent renovations have created. Our cozy rooms are a unique feature reflecting the historic charm of our property, and our complimentary mini fridges are always available upon request for guests' comfort and convenience. Thank you for taking the time to share your thoughts.

8/10 - Tốt

Nicholas

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 4, 2024
Jon Crellin, Managing Director trả lời vào 03/05/2024
Nicholas, thank you for rating your stay at Hilton Boston Park Plaza. We're glad to hear that you enjoyed our on-site dining option, Off The Common. As we strive to provide the best guest experience, we encourage you to share any additional details about your stay. We're looking forward to your next visit.

10/10 - Xuất sắc

Robert, SF

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
OK
Lưu trú 2 đêm vào Tháng 4, 2024
Jon Crellin, Managing Director trả lời vào 30/04/2024
Robert, it's delightful to hear that you chose to stay at Hilton Boston Park Plaza. We hope you had a chance to try out our fruitful restaurant, Off The Common. As centered on continual improvements, we have refurbished all our rooms recently and they continue to retain their quaint charm, including the special "servidor" compartments, harking back to our inception in 1927. Hope we'll have you back soon for another memorable experience.

10/10 - Xuất sắc

richard

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Mike trả lời vào 28/04/2024
Thank you so much for staying with us! We are so glad you enjoyed your stay and we hope to see you again the next time you are in Boston!

10/10 - Xuất sắc

Patricia

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I love the location and it's always clean, the staff is awesome and no matter what time we arrive they always have a room ready for us
Lưu trú 2 đêm vào Tháng 4, 2024
Jon Crellin, Managing Director trả lời vào 29/04/2024
Patricia, we're ecstatic to hear about your positive experience at Hilton Boston Park Plaza. We take pride in our prime location, cleanliness, and attentive team members who aim to have rooms readily available for our beloved guests like yourself. We can't wait to serve you once more during your next visit.

10/10 - Xuất sắc

David John

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Perfect location. Great service.
Lưu trú 3 đêm vào Tháng 4, 2024
Mike trả lời vào 27/04/2024
Thank you so much for staying with us! We are so glad you enjoyed your stay and we hope to see you again the next time you are in Boston!