4/10 - Kém
Pamela
Đi cùng gia đình
24/11/2025
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I usually give reviews with one eye partially closed. But our experience during our stay created a memory we’d rather forget.
At 4:30 am we were started awake by a fire alarm. Of course, this is a terrifying experience when at home, but at a hotel it’s a different kind of nightmare. My husband and I dutifully put our coats over our night clothes and hurried down 5 flights of stairs along with the rest of the bleary eyed residents. Once we found our way to the lobby we discovered an employee in a bit of a panic. Apparently, a man from outside the hotel came in and pulled the fire alarm because he said someone was going to kill him! If this wasn’t bad enough, being Buffalo it was snowing and freezing outside. We were asked to walk across the parking lot to the CourtYardMarriots lobby!! Long story shortened… the fire department took over 20 minutes to arrive and NO ONE could figure out how to properly shut off the alarms.
We were exhausted after our trip and from the non sense so we chose to scrape the ice from our car, thaw it out instead of returning to the building. After waiting in the car for a half an hour we were told we could come back inside. Reluctantly we did so. Up the elevator we went and found our way back to the room when…. Whah whah the alarm came back on!!
I packed our bags and told my husband I wanted to drive home.
Bottom line: the night staff was untrained. Handled the dangerous situation carelessly and did not consider how it affected each of us.
Pamela
Lưu trú 1 đêm vào Tháng 11, 2025