Khách sạn gần Nhà hát Burton Coliseum tại Lake Charles

"Outdoor pool was dirty with debris thru the pool and lazy river. The staff was horrible and even after letting them know it was our first time visitors they seem bother when asking for help. The staff inside the play room were the worst never got offer a drink and when I did ask someone they said ask your Waitress in your area as if I actually had just one area. Just the worst experience ever. The only persons that were polite and helpful was the cleaning staff. The pool area had no towels...

"Smells like smoke everywhere, even in the hallways for the rooms that are on different floors then the casino. Wait staff in the restaurants is incredibly slow. Hostesses are unapologetic. Maids knock on your door at 9 am to ask when you are checking out. Pool check in is confusing for cabana rentals. Pickleball paddle rental is difficult. Only one cashier works the only cashier station."

"The ice machine was always empty early morning to evening. NO POOL!"

"The staff was top-notch I didn’t want for anything! I really love the daily cleaning service and replenishing of coffee and towels which other places don’t seem to do all the time! We’ll stay here again"

"Great stay"

"The staff was excellent from the front desk to the ladies that maintained and cleaned the rooms."

"We made our reservation online and upon walking into the hotel there was an overwhelming smell of cigarettes and marijuana. We stayed hopeful. But once we entered the room we disappointed to see that the cleaning was not done well. There was hair on the floor in the bathroom and in the shower. It being the middle of the night as well as traveling with two young kids we tried not to worry too much about it since we’d be leaving early anyway and didn’t need to use the shower. We got ready to go to...

"Property looks like it going thru some sort of renovation, but no one was working on anything. Night staff at check in was great. Breakfast was below average, and had no plates. A waffle has real trouble being eaten in/on a 4" styro bowl. Morning front desk guy says, "we're waiting on a delivery for them". My first thought, "isn't there a store close by"??"

"Great customer service and a very clean hotel. Will highly recommend."

"Great location and friendly staff"

"Staff checking us in helped us above and beyond."

"We had a great time at the Horseshoe, the casion staff and the restaurant were wonderful however some aspects of the property needed more attention to detail. Our room had 3 funky pillows tiny mismatched and uncomfortable , one door handle to bathroom fell off when open and the coffee pots was missing the needed tray that holds the coffee bag. The rest of the room was cery clean, comfortable and modern. Ther ewas however a lot of differnt noices, from the fridge compressor and traffic from the...

"The hotel was clean, nice staff, nice pool and the room was spacious for all of us including pets."

"This was a simple but CLEAN hotel. We were there only about 8 hours but it served its purpose. Not fancy but overall great for the price"

"Very pleased with our stay!"

"Everything was okay but watch the bathtub ut is slick"

"Easy check in, I’d stay here again."

"I was charged twice by you and the hotel. Hall way was super cold. Room smelled musty. Asked for a second night card wouldnt work. Not staying here anymore "

"If you’re expecting to see what the pictures advertised, you’ll be let down."