こんにちは、お客様。 お子さんがとても可愛くて記憶に長く残っています。 新型コロナウイルス感染症のパンデミックを経て、韓国にも様々な変化がありました。 その期間に一番高い廃業率を経験したのが韓国の大衆浴場です。 私たちはCOVID-19パンデミック期間にホテルとサウナを全面リニューアルしました。 建物の骨組みだけ残して、すべて撤去後にボイラー、配管、暖房、電気、建具などをすべて新しく交換しました。 それでホテルはもちろん大衆浴場も近くで一番新しい施設にきれいさを誇ります。 また、私たちは近くで唯一地下海水を使って銭湯の大型浴槽を稼動しています。 水質がいいし、アカスリの方もベテランの方なので、必ずしも当ホテルに泊まらなくてもお風呂を楽しむためにわざわざ銭湯に足を運んでくださる日本人のお客様もたくさんいらっしゃいます。 しかし、当ホテルにお泊りいただければ、毎日、何度でも無料でご利用いただけます。 風呂場の他にも私どもは良い位置, 高い水準の清潔, そして親切さでホテルズドットコムで最も高いレビュー点数を受けるホテルの中の一つです。 南浦洞とチャガルチで宿所を決める時、一番優先的に考慮してみるホテルの一つだと自負しています。 良いレビューを残してくださってありがとうございます。当ホテルでご家族との大切な時間になったことを願っております。

Hello, my guest. When check in, we usually guide our guests to the tourist attractions, restaurants, and transportation around here (sometimes in Busan and other areas). Depending on the guest's personality, some guests tightly mark the places they want to visit on the Naver map, while others only know the names of two or three tourist attractions and come on a trip without any plans. Our information is the most up-to-date and high-quality information that only locals in the region know. So it is helpful not only for guests who come without any preparation, but also for guests who have thoroughly prepared prior information. And unlike a lot of information you can get from the Internet and social media, all of our information is non-commercial. I bet you can have a better trip to Busan if you trust us and experience our suggestion. Thank you for leaving a good review. I hope you had a wonderful trip to Busan. Please visit us again next time.

Hello, my guest.Thank you for choosing our hotel as a partner for your trip to Busan.The area we are in is near Jagalchi Market, Korea's largest seafood market.It is a very enjoyable sight to see just the most diverse seafood products in Korea, and if you like seafood or raw fish, you can taste them at a good price. It is also the most visited area in Busan.Our hotel was completely renewed three years ago, leaving only the frame of the building, and we planned and designed it as carefully as possible to avoid any inconvenience from the guest's point of view. That's why the guests actually responded better than the ones shown in the picture. In addition to Jagalchi Market, most of the essential tourist attractions in Busan are on foot around here. Our hotel is the best option when traveling to Busan because of the concentration of tourism and shopping. I feel good and happy whenever I hear the words from the guest that 'I had a good trip thanks to you'.Thank you for your good review, and please come back next time.

Hello, my guest.There were a lot of guests from France this month.Last year, there were many French guests around this time as well, so when I asked the guest, I heard that it was the Easter holiday and the Easter school vacation. Unlike the guests, I stay here most of the time, but I think it's really cool and fun to get to know information about their countries while being with guests from various countries. If traveling is about experiencing the culture, customs, scenery, food, people, etc. of unfamiliar and different countries away from where you live, I think we also travel with our guests every day. And we are the most professional in Busan travel. All of our staff are from this area, and we have worked in the hotel business industry for a long time. We are partners who help our guests have the best trip to Busan. I think you had a wonderful trip to Busan, so we are happy, too. Thank you for the good review and see you again next time.

Hello, my guest.You've come to stay in our Ocean View Queen Room with Balcony, which has one of the best views in the hotel. Busan has many famous beaches. But we don't have a beach view, we have a harbor view. You can see Namhang Bridge in front of you, fishing boats below, Yeongdo KANGKANGEE Arts Village on the left, and the seafood auction center on the right. It's not a direct view because it's facing south, but it's very beautiful at sunrise or sunset, and it's beautiful during the day, and it also shows a lot of different things at night. Many ocean view rooms in Korea are black at night, so you can't distinguish the sea from the sky, but ours is a colorful and rich sea at any time of the day, and I think ours is the sea that best fits the identity of Busan as a port city. I grew up seeing this sea from a young age, and it's the sea that I miss the most. Thank you for liking and enjoying our sea. Please come back someday when you are thinking of this sea.

Hello, my guest. Thank you for choosing our hotel and leaving such a nice review. Our hotel is located in Nampo-dong area, which is one of the most touristy areas in Busan. Most of the tourist attractions in the center of the city can be reached on foot, so guests can easily get tired from walking a lot. Bathtubs are a more expensive item than you might think (a durable and quality bathtub for a hotel costs at least USD 1,000 per unit compared to a shower) and require more maintenance even after installation, but we have installed bathtubs in all rooms to make your stay more enjoyable. However, we realize that some guests may not need a bathtub, and in that case, a walk-in shower may be more convenient. We apologize for any inconvenience this may cause. We realize that our facilities are used by many guests with different preferences, so it may not be possible to provide the perfect facility for every single guest. Still, thank you for leaving such a great review. We hope you enjoyed your trip to Busan and look forward to seeing you again.

Hello, my guest. You traveled to Korea with your mother, and on checkout day, I saw you dragging two suitcases by yourself, and you looked so adorable. I hope you and your mom made many precious and happy memories in Korea. I recommended Changdeokgung Palace and Changgyeonggung Palace over Gyeongbokgung Palace for your traveling in Seoul for historical reasons. Gyeongbokgung Palace was the main palace of the Joseon Dynasty, but it was severely damaged by two Japanese invasions, and its current appearance is very different from the original. In contrast, Changdeokgung and Changgyeonggung are the palaces that are closest to their original state, and are actually the palaces where the kings of Joseon stayed the longest. The buildings and gardens are also much nicer. I hope you and your mom have a really nice time at that place & nice trip in Seoul as well. Thank you for the nice review and please come back to visit us again next time you are in Busan.

Hello, my guest. One of the greatest joys of being a hotelier is getting to meet guests from all over the world, not just because it's our job, but because joy is better shared, and we take great pleasure and satisfaction in helping our guests have a better, more enjoyable trip. The truth is, not all guests are polite and friendly, but most of our guests are. And honestly, we're human, too, so we strive to be better to the better guests. Thomas & Wendy, you were such kind and pleasant guests. Our small talk and greetings at check-in, check-out, and in between contagiously spread the joy of travelling to us as well. We hope you have a great trip in Japan also, and if you're ever in Busan again, please come back and stay with us again. Thank you.

Hello, my guest. The best service you can get at a hotel is the concierge. They can advise you on good restaurants, good shops, and even better itineraries that only locals know about. We're a small hotel, so we don't have a full-time concierge on staff, but we do have a good concierge service at the front desk that is much more detailed than your average concierge. The area is very densely populated with restaurants as well as tourist attractions, and depending on how you plan your itinerary, you can save money and time on transport, know better times of day, when things are closed, etc. This area is also home to the largest number of restaurants in Busan, but not all of them are great. We recommend really good restaurants, not just the ones that foreign tourists visit, but the real ones that locals love. It's very important to us that you have a great time at our hotel, but it's also important that you have a memorable meal at one of our recommended restaurants. Thank you for leaving such a nice review, and we hope you will come back again.

こんにちは、お客様。すごくきれいな娘さんを思い出します。おばあさん、お母さん、娘の3代が一緒に旅行に来てとても優しくてとても良かったです。釜山でそれぞれの、そして一緒に過ごす思い出がいっぱいの旅行になったらと思います。韓国には新型コロナウイルス感染症のパンデミックがあった3年間、多くの大衆浴場が経営悪化で閉鎖されました。 その期間中、最も高い廃業率を記録した業種でもあります。 ということで、以前釜山をよく訪れていた日本のお客様は、釜山に来るたびに利用していた大衆浴場が閉店して慌てるというケースも何度か見かけました。 当店は新型コロナウイルス感染症のパンデミック期間に全体リニューアルされてオープンし、近くで最も最新の、清潔で良い施設の大衆浴場を一緒に運営しています。 5つ星ホテルの他に銭湯を一緒に運営するホテルは非常に珍しく、南浦洞周辺では私たちが唯一です。 英語と日本語の案内表示板もいろいろなところに備えられており、ご利用にそれほど不便なくご利用いただけると思います。タクシーを呼び出したり、荷物を保管したり、チケットを購入したり、デリバリー料理を注文したり、地理や交通の便や旅行コースをおすすめしてもらうなど、すべての付加的なサービスはフロントに要請してください。 私たちは、私たちのお客様が私たちのフロントスタッフを釜山にいる友達だと思っていただき、不便なく旅行をすることを目標にしています。詳細で良いレビューを残してくださってありがとうございます。 次回も私たちと一緒にしてくだされば本当に嬉しいです。

Hello, my guest. Yesterday, I went out with my mother, and it was raining. I picked up the umbrella to make sure her shoulders weren't getting wet, and I was saddened to see how small her shoulders were. As an adult, as we get older, it's heartbreaking and sad to think that we don't have that many days left with your parents. But it's inevitable, and the only thing we can do is to spend more quality time with them, more time together. It's important to make them feel important to us, just as our parents made us feel important to them. Although all of our guests are important to us, my heart goes out to those travelling with elderly parents. I wish you and your mum a trip to Busan that will leave you with lasting happy memories, and I wish her good health.

Hello, my guest. Dozens of new guests check in to our hotel every day. They're from different countries and traveling on different types of trips. They can be young couples, couples with children, families with friends, and especially older couples. Older couples, like you, are usually very friendly and have good manners. When I see them, I hope that my old age will be like theirs. Being kind and courteous to others comes from an attitude toward life that has been cultivated over a long period of time. I hope that if I sincerely help my guests have a good trip every day, and live a fulfilling life every day, I can be like them in the future. We enjoyed your stay very much, and we hope you had a wonderful trip to Busan that will make you want to visit again. Thank you for leaving such a nice review, and be healthy and happy this year.

Hello, my guest.On a personal note, my mother has been in poor health lately, so it makes me very happy and envious when I see guests traveling with their parents. Traveling is expensive, time-consuming, and energy-consuming, but it's one of the happiest and most precious times for most people. For us, entertaining guests is a daily routine, a job for a living, but we know that it's a much-anticipated and precious time for our guests who visit our hotel every day, so we do our best to make sure they have the best trip to Busan. When we can help our guests have a better trip with our little help, when a problem is solved, that's the best moment for us. Thank you for leaving good review, and we hope you and your mom had a great time together.

Hello, my guest. One of the things I've noticed about Korea these days is how popular it is with international travelers, so it's not uncommon to have international guests booking rooms on the day of check-in. I book hotels in advance when I'm traveling to a single city, but when I'm traveling from place to place or want to enjoy the freedom of not having a set schedule, I like to find and book hotels locally because it's fun to discover new hotels. However, I'm a hotelier, so I'm usually able to travel in the off-season, but it can be a bit risky during peak season, especially during "Chuseok(Korean Thanksgiving day)" and "Lunar New Year", when it's very difficult to find transportation, so please keep that in mind when planning your trip to Korea. Thank you so much for staying with us, and I hope that Busan will be one of your favorite places to visit in Korea, and that you enjoyed your stay with us. Happy New Year!

こんにちは、お客様。まず、ご滞在中にご不便をおかけして本当に申し訳ございません。当ホテルはリニューアルして3年になります。 リニューアル工事期間は10ヶ月がかかり、建物の骨組み部分を除くすべての部分を撤去し配管、上下水、電気、暖房すべての工事が全て新しく行われました。 コンクリートの養成も新たに進めました。 古い建物の配管をそのまま再利用する場合、おっしゃった問題が発生することがありますが、私たちは新築建物と変わらないので、そのような問題は発生しません。 特に建物全体が下水道の臭いがするという話は、正直全く理解できません。 しかし、ホテルは不特定多数のお客様が利用される施設です。 特に匂いは敏感度と選好度において個人差が非常に大きい部分です。 人によって敏感で嫌いな部分が違うので、お客様の場合、十分そう感じたかもしれないと思います。 2泊の日程でご利用いただきましたが、ご不便な点がございましたら、滞在中にフロントにお手伝いをお願いしてください。 当店では100%すべての問題を解決することはできませんが、私たちのお客様ができるだけ不便なくお泊りいただけるよう、可能なすべての措置を取っております。すべての客室にソファをお備えできればいいのですが、ご予約いただいたデラックス客室はスペースに余裕がないので、私たちが簡単な食事や作業ができるようテーブルとテーブル、そして収容人数に合わせた椅子2個が備えられています。 プレミアム客室以上のクラスの客室にはソファがあり、ホテルズドットコムの客室写真と詳細設定によく表れているので、ソファが必要でしたらそちらを予約してください。楽しい釜山旅行になったことを願います。 ありがとうございます。

hello. My guest. You left a low score with no comments. We've tried to find out what you didn't like about your stay, but we don't have a record of it, so it's a little hard to tell. Reviews on Hotels.com are an important way for guests to express their satisfaction and help other potential guests make an informed decision, and they can also help us identify shortcomings that we may not have realized and improve upon. Please do not hesitate to let us know if you have any concerns during your stay, or even afterward. Even bad reviews are not something we take lightly, but rather an opportunity for us to provide you with a better hotel and better service. Thank you for staying with us in the new year, and we wish you and your family a healthy and happy new year.

こんにちは、お客様。新年には当ホテルを訪問していただき、良いレビューを残してくださって本当にありがとうございます。実は年明けから日本には空港事故、地震や火災といった悪いニュースが多かったんです。 日本と韓国はすぐ隣の国で、長い間交流も多く、特に釜山はソウルと釜山より日本の福岡や大阪の方が飛行機距離が近い地域です。 新年からすぐ隣の隣国に悪い災害や人身事故のニュースを聞いて、私も心が痛かったです。 年明けには良くないニュースが多かったですが、今年最後には日本も韓国も皆良いニュースがもっと多い2024年になればと思います。 全客室にバスタブが完備されており、南浦洞、影島、松島、釜山駅地域で唯一大型サウナ施設を保有しているホテルです。 韓国式入浴文化を初めて体験される外国のお客様の好評も多く、特に日本は入浴文化が似ているので、一度訪問して利用したことのある日本のお客様は本当に満足している方が多いです。 お客様もお泊りの間、不便なく楽しいお泊りになれば幸いです。 明けましておめでとうございます。今年一年、ご家族の皆さんも元気に過ごしてください。 また今度お会いしましょう。 ありがとうございます。

안녕하세요. 고객님. 남포 오션투헤븐 호텔&스파입니다. 23년의 마지막날과 24년의 첫날을 저희 호텔과 함께 해주셔서 진심으로 감사합니다. 저희 호텔은 오픈한지 이제 3년이 막 지났습니다. 사용감은 조금 있지만, 매일 정비와 관리를 열심히 해서 사진을 찍은 오픈 초기와 크게 다를 게 없는 컨디션을 유지하고 있어요. 남포동 지역에서 가장 깨끗하고 편안한 호텔이라고 자부하고 있답니다. 남포동, 자갈치 지역은 부산에서, 어쩌면 전국에서 가장 도보로 이동가능한 관광지가 밀집되어 있는 지역이기에, 짧게는 하루, 길게는 일주일 이상도 관광할 수 있는 지역인데요. 저희 호텔은 자갈치역 출구 기준 도보 1분 이내에 도착하실 수 있기에, 일정과 컨디션에 따라 유동적으로 여행을 하시는 게 매우 편리합니다. 거울은 욕실에 큰 거울이, 객실 옷장 근처 테이블에 거울이 있고, 휴대할 수 있는 작은 거울을 프런트에 요청하시면 대여해드리고 있습니다. 불편하신 부분이 일부 있었음에도 좋은 후기 남겨주셔서 진심으로 감사드리고 새해 복 많이 받고, 올 한해 건강하고 활발한 한 해 되세요. 감사합니다.

Hello, my guest. All the way from the United States, you spent the last day of 2023 in South Korea, specifically in Busan. Actually, since I've been working in the hotel industry for a long time, I work every year during the high season in South Korea (summer vacation season, Christmas and New Year's in December), so I usually go on vacation during the low season. I'm sure most hoteliers around the world are similar, so I sometimes wonder what it's like to spend the holidays abroad. There are some advantages to vacationing in the off-season: hotels and airfare are often very cheap. On the other hand, the guests who came to our hotel last year paid more money than usual. While every guest is equally important to us, it is inevitably more tense and nerve-wracking on such days. We had a lot of international guests last year, which helped us achieve a high occupancy rate, and it was great to meet so many different guests every day. We will continue to work hard until the end of the year to be the best hotel every day. Thank you for your valuable review, and we wish you and your family a healthy and happy new year.

Hello, my guest. There are some really nice words of praise that many of our guests leave us in their comments and reviews, and it's always nice to hear. Kindness and cleanliness are the most basic virtues that a hotel should have, but it's always nice to hear. We're also very grateful to hear that you'll definitely come back. This is because we believe that the revisit rate is the most valuable indicator rather than the high rate of return while operating a hotel. We're also very happy to hear that we're the best hotel you've ever visited in Busan, or in Korea. We pride ourselves on being the best hotel in the area, and it's our goal to help our guests have the best trip possible when they choose us over so many other hotels. We sincerely hope that your trip to Busan was one of the best. Thank you so much for leaving such a great review and we look forward to welcoming you back the next time you visit.

Hello, my guest. All the way from the United States, you spent the last day of 2023 in South Korea, specifically in Busan. Actually, since I've been working in the hotel industry for a long time, I work every year during the high season in South Korea (summer vacation season, Christmas and New Year's in December), so I usually go on vacation during the low season. I'm sure most hoteliers around the world are similar, so I sometimes wonder what it's like to spend the holidays abroad. There are some advantages to vacationing in the off-season: hotels and airfare are often very cheap. On the other hand, the guests who came to our hotel last year paid more money than usual. While every guest is equally important to us, it is inevitably more tense and nerve-wracking on such days. We had a lot of international guests last year, which helped us achieve a high occupancy rate, and it was great to meet so many different guests every day. We will continue to work hard until the end of the year to be the best hotel every day. Thank you for your valuable review, and we wish you and your family a healthy and happy new year.

안녕하세요. 고객님. 이렇게 후기로 다시 인사드릴 수 있어서 정말 반갑습니다. 코로나 펜데믹이 종결된 후 저희 호텔을 찾아주시는 많은 게스트님들 중에는 재외 동포분들도 많이 계신데요. 그 중에서 이 지역에 대한 향수를 가진 분들을 만날때면, 저 역시 이 지역 토박이 출신이라 참 반가운 마음을 표현하지 않을 수 없답니다. 얼마 전 어린시절에 좋아하던 Camel 의 long goodbye 란 노래를 유투브에서 듣다가 lost in translate란 영화의 영상과 매치한 유투브를 보았는데요, 그 영상에 어떤 어린 학생분이 이런 리플을 달았더라구요. '살지 않았던 시대에 노스텔지어를 느끼는 것은 음악이 가진 세대를 유대시키는 특별한 힘이다' 라는 내용이였습니다. 저희 호텔을 찾아주시는 게스트님들이 먼 훗날에 부산을 추억할 때 저희가 작은 유기체가 될 수 있도록 노력하겠습니다. 좋은 후기 주셔서 감사드리고, 다음에 따뜻한 날씨에 한번 찾아주시면 좋겠습니다.

Hello, my guest. Yesterday, along with the warm winter rain, there were a lot of leaves falling from the ginkgo trees, and as I read your review today, I was thinking that if you had left Busan for a few days, you would have seen these leaves. Korea has four seasons, and in addition to warm and cool weather, we also have hot and cold weather. But we want our guests to travel in better weather and have more diverse experiences. I hope you can visit Korea again someday and enjoy the fall foliage that you didn't get to see this time. Thank you for leaving such a great review, and we wish you a happy trip to Busan. I hear the flu is in the air, so take care of your health in the winter. See you next time.

Hello, my guest. Thank you for choosing to stay with us and enjoy your stay in Busan. Today, I happened to watch a documentary about the oldest Chinese restaurant in Seoul, which is 45 years old, and the owner still enjoys cooking and loves having customers come in. Actually, there is a lot of shunning of the service industry in Korea these days. There is a tendency to avoid emotional labour rather than physical hardship. It's an emotional job, and I do get upset very occasionally. But I think it's much more often that I enjoy and look forward to the encounters with our guests, and I always remember that what is a daily routine for us is a long-awaited and precious journey for our guests. We will continue to strive for better service every day, and strive to be a better hotel. Thank you for your great review, and have a warm and happy rest of the year.

hello. My guest. It could be me, the owner, who helped you at the reception, or it could be one of our staff all of whom are more friendly and professional than me :) Winter is cold in Korea, so we have a floor heating system called "ondol". It warms up the whole room. Sometimes hotels use just steam from the air conditioner to heat the room, but I don't recommend it because the air becomes stuffy and some parts of the room are still cold. We have both air conditioning and heating individually adjustable in each room. Since our hotel was built during the COVID-19 pandemic, we have fans at the entrance of every room to circulate air. It's linked to the room light switch, so it can be switched off at night so it doesn't make noise. Thank you for your lovely review and we hope to see you again soon.

Hello, my guest. You've been staying at our hotel for five days, and for most of our guests, five days is their entire trip to Busan. If they're new to the area and don't know any hotels, some guests choose to split their stay into one or two nights, which minimises the risk of a bad hotel choice. However, the most valuable thing about travelling is your time and stamina. Busan is very well connected and you can get around the entire city in about 1-1.5 hours. Rather than checking in and out repeatedly, choosing one hotel with convenient transport and good service and staying there for a long time is a way to cover more markets and be in better shape. Our hotel is a one-minute walk from the Nampo-dong and Jagalchi subway exits, two of Busan's most popular tourist destinations, and there are bus routes to all parts of Busan nearby. Most tourist attractions in the area can be reached on foot, and many guests praise us for our friendly service and clean, well-maintained facilities. Thank you so much for sharing your trip to Busan with us, and we wish you and your family all the best for the rest of the year. See you again next time.

Hello, my guest. Our hotel is located in Jagalchi Market and Nampo-dong, two of Busan's most popular tourist and shopping destinations. Our hotel is only a 1-minute walk from the Jagalchi Station exit, so accessibility is very easy. If you have a lot of luggage, heavy or elderly people, you can take the lift between exit 6 and 8. Korea is a country with a very developed internet industry, so we do not use Uber for food delivery or taxi hailing, but use our own application. Therefore, it is a little inconvenient for foreign guests to use such services. In that case, please feel free to ask our front desk staff for help. Even if it's not as easy as travelling in your own country where the language is spoken and everything is familiar, we do our best to make sure our guests have a hassle-free trip. Thank you for staying with us and leaving us a great review. We hope to see you again next time.

Dear Raymond.Last year, I was very sorry that your family's trip to South Korea was canceled due to COVID-19. At the time, I had booked KTX train tickets for your family. It wasn't a big deal, just a small service. But you were apreciated for my help that you canceled your original four nights and rebooked the one night you couldn't use. I was so touched and thought that if your family came to our hotel the next year, I would repay them somehow. And I was so happy when I saw your name on the confirmation email this year. I finally met you and your family, and we greeted each other like old friends. I rented a car and took your family on a personal tour of Hwangnyeong Mountain, which was my small way of repaying you for your consideration and kindness. One of the coolest things about being a hotelier is that I get to meet and interact with so many travelers from different countries around the world, and it's great to be able to help them have a better trip! Every time we exchange emails and I receive yours, it's like getting a letter in a glass jar. I'm also so happy to have met your lovely couple and your two well-mannered and adorable sons. I will always wish you and your family health and happiness, and I hope to see you again someday, somewhere. If you need any help in Korea, please don't hesitate to contact me. I'll keep you posted. God bless you and your family. Sincerely, David.

Hello, my guest. Just last month, the weather was warm, and then all of a sudden, it got really cold. I know that New Zealand is known for its mild and nice weather all year round. I hope you're not surprised by the colder-than-expected weather. But Busan is still the best place to be in Korea. The coolest place in summer and the warmest place in winter is Busan. There are many things that happen when traveling that we don't expect. It's not uncommon to find that a restaurant you've booked isn't open, or to visit a different museum, but we'll never betray our guests. We'll always be your base camp with clean rooms, comfortable bedding, and services to help our guests have a better trip. Thank you for staying with us and leaving us a great review, and we'll see you next time.

Dear My Guest. Busan is a relatively new city, just over 100 years old. Before that, it was called Dong-rae. Since the days when Busan was called Pusan, this area, Nampo-dong and Jagalchi, has been the administrative, economic, and cultural center of the city. So, it is home to many historic tourist attractions and numerous markets, restaurants, and shopping areas. Yes, this is the quaintest, most Busan-like neighborhood in the city. While Haeundae is the most famous vacation destination in South Korea, the old and unique feel of the city of Busan can be found in only Nampo-dong and Jagalchi. We boast the best accessibility and comfortable, clean facilities in the area. We hope you had a great experience in Busan, and we hope you will come back to visit us again. Thank you for leaving us a nice review.

Dear My Guest. As a hotelier, my primary goal is to make a living, but my ultimate goal is to have more guests love Busan, consider it their second home, and come back often. Busan is my hometown, and I was born and raised in this area, Nampo-dong and Jagalchi in particular, and it's rewarding and fun to see so many guests from all over the world enjoying the wonderful things about my hometown. The ocean view from our hotel is what I grew up with. For me, it's a beautiful ocean that I miss more than anything else, so I'm touched and grateful that our guests love the view. We will always do our best to make sure that you have only good memories in Busan and in this area. Thank you very much for your nice review, and be healthy and happy all the time.

Dear Mary.It may be a routine that repeats every day for us, but it's a special day for our guests, a trip they've been looking forward to for a long time. When I first started my career in the hotel industry, I fell into mannerism. However, it is our greatest pleasure and reward to know that my little help is really helpful to our guests, to get rid of their discomfort, to have a better trip, and to see them enjoying themselves. So Mary, you were happy for our little service, setting up a portable pocket Wi-Fi, introducing a currency exchange bank, booking a taxi, etc. It's a pity that we can't travel often because we're busy with work, but if traveling is about meeting new places, new experiences, and new people, I think we're traveling every day because we're meeting new guests and new travelers. We will make sure that our trip and our guests' trips will be remembered for a long time. Thank you for leaving a good review. Stay healthy and happy. And hope you see again.

안녕하세요. 고객님. 남포오션투헤븐 호텔&스파입니다. 지난주에 저희 호텔에서 2박 일정으로 머물러주셨습니다. 체크인 하시기전에 발렛을 해드리면서 서로 사진을 찍어주시는 모습도 보고, 이곳 저곳 계속 여행중이시라는 말씀에, 저희 호텔에서 꼭 좋은 서비스로 모셔서, 고객님의 많은 여행지 중에서도 부산 여행이 가장 기분 좋고, 특별히 기분 좋은 여행이 되시면 좋겠다라는 생각을 하게 되었습니다. 마지막 날에 고객님 일정상의 사유로 저녁에 얼리 체크아웃을 하셔서 아쉬웠기에, 다음에 기회가 되신다면 꼭 다시 찾아주시면 좋겠습니다. 좋은 평점 남겨주셔서 감사드리고, 더 좋은 호텔, 더 좋은 서비스를 위해 노력하겠습니다.

Dear Guest. While some of our guests stay in Busan for the entirety of their stay, many of them travel to various parts of Korea. Along with Busan, Seoul and Jeju are our most popular destinations, while Gyeongju and Jeonju are also popular destinations for international guests. I am so, so happy to hear that we were your favorite hotel out of the many hotels you have stayed at in various parts of Korea. Many of our guests book hotels based on their itinerary - a 5-star hotel in one area, a 3-star hotel in another, and so on. I can understand that our hotel was the best value for the money you paid and that you liked it. Yes, hotels are our livelihood to earn money to live on, but we believe that our guests should get more than what they paid us, that's our conscience. Thank you for leaving such a nice review, and we will try to be the best hotel for more people, so please come back someday.

Dear, my guest. Thank you for choosing to stay with us. As you said, this area is the old downtown of Busan, and if you ever have a chance to watch a korean drama like "Kingdom" on Nexflix, you'll see a map of Joseon, the old kingdom of Korea. If you look at that map, you can see the place name "Dongnae" instead of Busan. Because Busan is a very modern city, and the name Busan has only been around for about 100 years. Since that time, this area has been the political, administrative, economic, and industrial center of Busan, and since about 20 years ago, the government's policy has been to decentralize it to different parts of the city, such as moving the city hall. But because it's been the center of Busan for so long, it's where you'll find the most tourist attractions, great restaurants, and historical places. As you said, it's not a new, modern, super clean place, but it's the most Busan and beautiful place. Thank you for liking my hometown, Nampo-dong, Jagalchi neighborhood.

Dear Guest. For guests planning to travel to Busan, especially Nampo-dong and Jagalchi Market area, our hotel is one of the first hotels to be considered. We have a great location that saves our guests time and stamina, a very high level of cleanliness, and a front desk staff that is highly praised. The services we offer are reasonably priced, which is why we have so many satisfied guests. We hope you enjoy your stay at our hotel and thank you for taking the time to leave such a nice review.

억지 환불을 받기 위한 거짓말 리뷰 테러안녕하세요. 태일님. 태일님께서는 식당에서 음식을 주문하고 먹다가 갑자기 급한 일이 생기셔서 다 못 드시고 가시게 되면, 맛있다고 말하면서 먹던 음식이 갑자기 맘에 안 들고, 위치가 안 좋다고 트집잡으며 식당에다 환불해달라고 하시나보죠?당일에 16시 14분에 태일님을 포함한 남자2분과 실제 투숙하시는 부부 한커플, 총 4분이 오셨어요. 대신 객실을 잡아주셨다고 말씀하셨고, 체크인 안내드리고 나가실때만 해도 위치가 좋고 시설도 좋다고 말씀을 하신 건 기억이 나세요? 4시간 가량 이용하시다가 갑자기 실제 투숙하시는 고객님들께서 시설 좋고 깨끗해서 잘 이용하고 있는데 급한 용무가 생기셔서 서울로 올라가야 한다시며, 오히려 미안하다고 하시며 얼리 체크아웃을 하셨어요. 그리고 나서 5분쯤 뒤에 태일님으로부터 전화가 와서 환불을 해달라고 해서 저희는 당연히 거절을 했습니다. 그리고 다시 전화가 와서 객실이 냄새나고 더럽다, 위치가 불편하다 라고 거짓말로 클레임을 하셨구요.실제 이용하신 고객님들은 4시간 가량 계시는 동안 아무런 클레임이 없었고, 오히려 얼리체크아웃 하시면서도 좋았다 아쉽다고 하셨는데, 어떻게 갑자기 냄새나고 더러운 객실이 되었을까요? 저희 리뷰 점수나 내용을 보시면 알겠지만 부산에서 순위권에 들 정도로 좋은 리뷰와 호평을 받고 있습니다. 호텔의 닷컴의 리뷰는 하루 아침에 되는 게 아니라 오랜 기간 저희의 꾸준한 노력과 관리의 결과물입니다. 왜 말도 안되는 억지 환불을 받으시려고 이렇게 없는 말을 지어내서 거짓말로 리뷰 테러를 하시나요?이런 짓 하시면 스스로나 주변분들께 부끄럽지 않으세요?그리고 저희가 객실 확인도 했는데 침대와 욕실까지 시설 모두 다 사용을 하셨고, 어메니티와 비품도 싹 다 챙겨가셨던데, 환불해달라는 말은 도대체 어떤 사고 방식에서 나올수 있을까요?저희는 대실 영업을 하지 않기 때문에 오후 4시 전후로 메이드님들이 다 퇴근을 하십니다. 간단한 정비라면 가능하지만 해당 객실의 경우는 다시 판매할 수도 없어요. 또한 호텔 산업은 항공, 극장, 철도 처럼 소멸성, 부패성 사업입니다. 공산품처럼 재고가 있는게 아니라 판매하지 못하면 그대로 영업손실입니다. 호텔스 닷컴을 통해서 미리 예약을 하셨고, 저희가 계약된 내용을 보장해드려야 하는 것처럼,태일님께서도 예약 환불 및 취소에 대한 약관을 존중해주셔야 합니다. 그게 싫으시고 이해가 안가시면 다음부터는 괜찮은 호텔들 예약하시지 마시고 당일에 대실되는 숙소를 찾아서 이용하세요.

Dear Guest. Thank you for your fantastic review. We've been open for two and a half years now. We still get guests who ask us if the hotel was built this year. A hotel is a facility that is used by a large and diverse group of guests, so it takes a lot more wear and tear than our own homes. However, we keep the rooms in good condition with daily maintenance and management. When I travel, I like hotels that show signs of age but are very well maintained, so everything is clean and in good working order, and that's how I want to manage and create our hotel. Even if you visit our hotel again someday, we will serve you the same condition as the first time. Be healthy and see you again with a nice smile.

안녕하세요. 고객님. 남포 오션투헤븐 호텔&스파입니다. 추석 연휴 기간에 저희 호텔 찾아주셨는데요. 이번에는 연휴가 길어서 예년 추석이나 설날보다 더 많은 고객님들께서 찾아주셨어요.그래서 교통체증도 심했던 것으로 알고 있는데, 복귀하실 때는 큰 문제 없으셨나요?휴게소에서 안타까운 인명 사고 뉴스도 있어서 항상 안전이 가장 중요하다는 생각을 다시 하게 되었습니다. 저희 호텔은 머무셨던 2인(최대3인)객실 이외에도, 최대 56인이 머무실 수 있는 가족 객실도 구비하고 있습니다. 2인용 베드 2개가 있는 객실이 인근에 거의 드물기에 더 인기가 있는 객실입니다. 다음에 기회가 되신다면 꼭 한번 이용해보세요. 멋진 바다뷰에 테라스가 있는 객실이라 틀림없이 만족하실거라 생각됩니다. 이용해주시고 좋은 평점 남겨주셔서 감사드립니다.

Hello, my guest. Thank you for choosing to stay with us. Your check-out day was on Chuseok (Korean Thanksgiving Day), which is one of the biggest holidays in Korea, so there were many shops and restaurants closed, so I'm sure it was a bit of a disappointment for you. We prepared a traditional Chuseok dish, Songpyeon, and shared it with our guests the day before. Did you enjoy it? Korean rice cakes are very popular among Koreans, but I know that some foreigners don't like them because of their sticky texture. In Korea, rice cakes are made to celebrate the harvest of the year and to give thanks to the ancestors and to share the food with family, relatives, and close friends. Even if you didn't like it, I hope you enjoyed the experience of Korean culture. Thank you for staying with us and leaving such a great review. We hope you enjoyed your trip to Busan and look forward to seeing you again.

Dear Guest. We usually follow the guest and each other on Instagram at check-in. It's sometimes a communication channel to reach out to the hotel for help in case of emergencies (like needing to speak to a local Korean in your destination or making last-minute changes to your itinerary), but it's also a way for us to see what our guests are posting and share in the fun of traveling with them. Can we be in your Busan travel memories?Thank you so much for traveling to Korea, especially to our hometown of Busan, and we're thrilled that we were able to play a small part in your successful journey, and we'd love to have you join us on your next trip to Busan. We hope you had a great trip and we'll see you again soon.

Dear Guest. You stayed at our hotel for 4 days. For a typical guest, 4 days is the entire duration of a trip to Busan. Thank you so much for trusting and choosing us. There are many factors that go into a traveler's decision to stay at a hotel. Location, price, facilities, design, and of course, one of the biggest factors is reviews. Because reviews can only be written by guests who have actually stayed at the hotel, so they have the most accurate information. We have one of the best review ratings in Busan. That's our biggest asset, which has been created over the years by our guests who have stayed with us. Thank you for leaving us a great review score. We will continue to improve and strive to ensure that our future guests are not disappointed by your review.

Hello, my guest. I'm so glad to hear that you had such a good impression of our hotel. Our hotel has many advantages, especially for international guests. First of all, transportation is very convenient. It's a 1-minute walk from the Jagalchi subway exit, and you can walk to all the tourist spots in Nampo-dong and Jagalchi, where the most tourist spots in Busan are concentrated. Gamcheon Culture Village, Songdo Beach Cable Car, and other must-see attractions can be reached by taxi in about 10-15 minutes. There are also plenty of restaurants nearby. You can find fresh and varied seafood at Jagalchi Market, the largest fish market in Korea, as well as a variety of Korean dishes. Yes, Korea is also very famous for its fried chicken, and there are many varieties. We help deliver it so you can eat it in your room. When traveling to Busan, our hotel is the best choice not only for guests who have prepared a lot of information in advance, but also for guests who just paid for their passport and flight without any plan. Thank you for your nice review and we will see you again next time.

Dear Guest.Thank you for choosing to stay with us for 5 nights. Our hotel offers a complimentary daily cleaning service. You can request a change of bedding, a partial cleaning, or a full cleaning including replacement of fixtures. However, for guests who are sensitive to privacy, we will clean upon request. Guests who do not want hotel staff to enter their rooms can pick up any necessary towels or bottled water at the front desk. We avoid entering guests' rooms whenever possible, except in special circumstances (for example, for necessary room repairs or inspections, safety concerns, etc. We may also ask guests for permission to clean their rooms if they haven't been cleaned for an extended period of time to maintain ventilation and room conditions. We would appreciate it if you would request that your room be cleaned at least once every 2-3 days to keep your room in good condition. We wish you a pleasant and happy stay in Busan. Thank you.

Hello, my guest. Getting good reviews from guests is always pleasant, but getting reviews right away is especially enjoyable for customers who checked out today. Even though the trip is not over, I feel like I'm traveling with guests because I can remember the joy and vividness of the face that my guest was satisfied enough to write a review. No matter how thoroughly you prepare in advance, there are many things you feel miss for, things you didn't plan for, and things you need help with. In that case, please ask the staff of our hotel for help. Please consider us as your friend who lives in Busan and ask for help, not just employees of the hotel. We will do our best to help you have the best trip. Thank you for leaving a good review, and I hope you have a safe and enjoyable trip.

Hello, my guest. We are the cleanest and most comfortable hotel in the area. Our hotel is a 1-minute walk from the subway exit. It is 3 subway stops from KTX Busan Station, 3 to 40 minutes by taxi from the airport, and bus stops to all parts of Busan are nearby.There are banks and convenience stores in the building next to the hotel.The area around the hotel includes Jagalchi Market, the largest seafood market in Korea, Gukje Market, Busan's largest traditional market, Bupyeong Market, famous for its nighttime food market, and BIFF Square, where Asia's largest film festival began, and Busan Tower, a long-standing landmark in Busan, are also within walking distance. Most of the must-see tourist attractions and markets are nearby, and the streets where the hotel is located are very quiet at night. I think it's a great place for traveling in Busan. Thank you for staying with us and leaving a nice review.

Hello, my guest. Our hotel is a minute's walk from the subway exit. It's 3 subway stops from KTX Busan Station and 3-40 minutes by taxi from the airport. Bus stops to all areas of Busan are nearby, and banks and convenience stores are located in the building right next to the hotel. Around the hotel are Jagalchi Market, Korea's largest seafood market, as well as Gukje Market, Busan's largest traditional market, and Bupyeong Market, famous for its night food market. You can also walk to BIFF Square, where Asia's largest film festival began, and Busan Tower, a long-time landmark in Busan. Most of the tourist attractions and markets you must go to when traveling to Busan are nearby, and the streets with hotels are very quiet at night. I think it's the perfect place to travel to Busan. Thank you for using it and leaving a good review.

こんにちは、お客様。チェックアウトしてすぐレビューを残してくださいました。ほんとうに、ありがとうございます。韓国の他の地域も同じですが、釜山は特に日本人観光客が多く訪れる地域です。 当ホテルは地下海水を利用した大衆浴場施設も一緒に運営しているので特に多くの日本人お客様が好きなホテルです。韓国の場合、新型コロナウイルス感染症以降、大衆浴場が多く廃業しました。 私たちは設備から内部まで最近すべてリノベーションをしたので、近くで一番きれいで良い施設を備えています。 ホテルの宿泊客には大衆浴場をご利用いただくと大幅な割引などの特典が提供されますので、ぜひ一度ご利用ください。当ホテルはチャガルチ駅出口から徒歩1分の距離に位置しております。 南浦洞、チャガルチのすべての観光地を歩いて移動できる位置で、釜山のすべての地域に行くバス路線バス停も近くにいくつかあります。ご利用いただき、良いレビューを残してくださってありがとうございます。今日は雨が降っていますが、安全に日本に帰国することを祈ります。楽しい釜山旅行になることを願いながら、またお会いしましょう。

Hello, my guest.Usually, September in Korea is a time when the temperature drops a lot, if not cool, but it is still hot this year. I think it's probably caused by abnormal temperatures around the world. I know that there was a lot of damage in Europe such as France due to this summer's heat. You're visiting Busan for your summer vacation. Thank you so much for choosing our hotel among all the hotels. Although we can't help it with the hot weather, we're not sparing any help to make your trip more enjoyable and "cool." Traveling to Asian countries with different languages and cultures can be interesting, but on the other hand, it can be uncomfortable. Please feel free to ask the hotel staff for any help you need help. We will do our best to solve the problems like your old friend who lives in Korea. Busan is a wonderful city, and I hope it will be one of the most enjoyable travel destinations for you. Thank you from the bottom of my heart for leaving a good review.

안녕하세요. 고객님. 남포 오션투헤븐 호텔&스파입니다. 올 여름은 7월 내내 역대급 길고 강우량이 많은 장마로, 가슴아픈 인명 피해들도 있었고, 그에 비해 8월은 예년과 달리 열대야가 매우 오래 지속되고 있습니다. 가장 더운 8월 초에 저희 호텔을 와주셨는데, 무더운 여름 휴가는 잘 보내셨나요? 올해는 코로나 이후로 처음 해외에서 여름휴가를 보낼수 있게 되어 해외로 가시는 분들도 많이 계셨는데요. 그럼에도 항구도시 부산, 바다하면 생각나는 부산을 찾아주시고, 그 많은 부산의 호텔 중에서 저희를 선택해주셔서 정말 감사합니다. 말씀해주신대로 해수욕장의 뷰도 매력있지만, 저희 호텔에서 정면으로 바라보이는 남항의 풍경, 남항이 품고 있는 선착장과, 수산물 경매가 이루어지는 공동어시장, 영도 깡깡이 문화마을, 그리고 정면의 남항 대교까지 저희 호텔의 바다 풍경도 그 어디에도 부족하지 않는 특색있고, 아름답다고 생각합니다. 저희 호텔의 가치를 알아봐주셔서 감사드리고, 다소 부족하더라도 정성껏 고객님들을 모시고 있으니, 좋은 기억으로 여름 여행 마무리 되셨으면 좋겠습니다. 다음에 부산이 그리우실 때 다시 방문해주시면 감사하겠습니다.