Tất cả nhận xét được hiển thị đều là từ trải nghiệm thật của khách. Chỉ những khách đã đặt kỳ lưu trú với chúng tôi mới có thể gửi nhận xét. Chúng tôi xác thực nhận xét theo nguyên tắc của mình và đăng tất cả nhận xét, dù tích cực hay tiêu cực.Thông tin thêmMở trong cửa sổ mới
Đánh giá 10 - Xuất sắc. 23/163 nhận xét" "
10 - Xuất sắc
23
Đánh giá 8 - Tốt. 43/163 nhận xét" "
8 - Tốt
43
Đánh giá 6 - Được. 44/163 nhận xét" "
6 - Được
44
Đánh giá 4 - Kém. 28/163 nhận xét" "
4 - Kém
28
Đánh giá 2 - Tồi. 25/163 nhận xét" "
2 - Tồi
25
6,4/10
Sạch sẽ
6,6/10
Nhân viên & dịch vụ
5,6/10
Tiện nghi, dịch vụ
6,0/10
Điều kiện & cơ sở vật chất nơi lưu trú
6,0/10
Thân thiện với môi trường
Nhận xét
10/10 - Xuất sắc
Kathleen, Ladysmith
21/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Bed was very comfortable, staff very accommodating, and helpful. I would stay there again.
Kathleen
Lưu trú 2 đêm vào Tháng 5, 2024
Manager trả lời vào 23/05/2024
Hello Kathleen,We are thrilled to hear that you enjoyed our comfortable beds and found our staff accommodating and helpful. Your kind words are much appreciated, and we look forward to welcoming you back on your next visit.
6/10 - Được
Erin
Khách đi công tác
09/05/2024
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
The pictures on line are NOT at all representative of the property itself. The room had a stale odor to it as did the entire facility.
Erin
Lưu trú 2 đêm vào Tháng 5, 2024
Manager trả lời vào 10/05/2024
Hello Erin, We appreciate your feedback and apologize for falling short of expectations. We value transparency and will ensure our online images accurately reflect our property. Your comments will be shared with our team for improvements. Thank you for bringing this to our attention.
8/10 - Tốt
Gwyn
06/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Gwyn
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 08/05/2024
Hello Gwyn, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
8/10 - Tốt
Colton
25/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Colton
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 28/04/2024
Hello Colton,We are delighted to hear that you enjoyed your recent stay with us! Please feel free to reach out to us directly if you have any further comments or suggestions. We look forward to welcoming you back in the future.
10/10 - Xuất sắc
Sara
12/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice front desk
Sara
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 13/04/2024
Hello Sara,Thank you for acknowledging our front desk team's hospitality. We strive to provide exceptional service to all our guests. Your feedback is greatly appreciated and we look forward to welcoming you back in the future.
6/10 - Được
kathy
02/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Proprietor was very responsive and accommodating to a complaint of smoke smell and moved us to another room. We really appreciated that.
kathy
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 04/04/2024
Hello kathy, We are pleased to hear that our team was able to address your concerns promptly during your stay. Our goal is to ensure all our guests have a comfortable experience. Should you have any future issues, please don't hesitate to contact us directly for assistance.
6/10 - Được
William, Thornton
Đi cùng gia đình
29/03/2024
Thích: Sạch sẽ
The restroom near the office was marked "out of order". After talking to management, it's pretty clear they have no intention of removing the sign. When there are 3 or more occupants in a room, it's important to have another option when someone is in the shower.
William
Lưu trú 2 đêm vào Tháng 3, 2024
Manager trả lời vào 31/03/2024
Hello William,We appreciate your feedback regarding the restroom situation. Your comments have been shared with our team for further review to enhance future guest experiences. Your suggestions are valuable for us to ensure a comfortable stay for all our guests.
8/10 - Tốt
william
24/03/2024
william
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 15/04/2024
Hello william, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
6/10 - Được
Khách đã xác thực
14/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Clean but wouldn't stay again
There were only three cars in the lot and they wanted us to stay on the second level and no elevator. No problem we can walk - just didn't understand why. Two of the light switches (one on the night stand) didn't work. It was clean and the bed was comfortable. Breakfast was not appetizing. We went to McDonald's down the street. But it also wasn't expensive so if you are just passing through and want a clean bed to sleep in - it works.
Khách đã xác thực
Lưu trú 1 đêm vào Tháng 2, 2024
Hotel Manager trả lời vào 15/02/2024
Dear Guest,Thank you for your feedback. We apologize for any inconvenience regarding the parking situation and the issues with the light switches. We're glad to hear that you found the room clean and the bed comfortable. Your comments about breakfast will be shared with our team for improvement. We appreciate your understanding and hope to welcome you back for a more satisfactory experience in the future.Sincerely, Hotel Manager
2/10 - Tồi
Michael
Đi cùng gia đình
11/02/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Michael
Lưu trú 2 đêm vào Tháng 2, 2024
Manager trả lời vào 14/02/2024
Hello Michael, We're sorry to hear that your experience at our hotel did not meet your expectations. We would appreciate it if you could reach out to us directly to share your concerns and provide us with an opportunity to address any issues you may have encountered during your stay.
10/10 - Xuất sắc
Teresa
04/01/2024
Very comfortable stay.
Teresa
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 09/01/2024
Hello Teresa,Thank you for your kind feedback on your recent stay at our hotel. We are delighted to hear that you found your stay to be comfortable. We strive to provide our guests with a comfortable and relaxing experience. We hope to have the opportunity to welcome you back in the future.
10/10 - Xuất sắc
angela
Đi cùng gia đình
03/12/2023
Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ
People were nice when heater didn’t work and gave us a different room.
angela
Lưu trú 1 đêm vào Tháng 12, 2023
Manager trả lời vào 07/12/2023
Hello angela,Thank you for sharing your feedback regarding our staff's prompt assistance with the heating issue. We appreciate your understanding and are glad we were able to provide you with a solution by offering a different room. Your comfort is our priority, and we hope to welcome you back for a more enjoyable experience in the future.
8/10 - Tốt
David
28/11/2023
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
No elevator for handicap travelers. Pretty run down hotel. Could use a facelift. Very noisy, thin walls. Like the separate toilet/bathtub and sink areas. Okay place for a one night stay. When I checked in, I had a lady drive up and tell me not to stay there. She claimed her daughter just stayed there and they had roaches. I didn’t see any.
David
Lưu trú 1 đêm vào Tháng 11, 2023
Manager trả lời vào 30/11/2023
Hello David, Thank you for providing your feedback on your recent stay at our hotel. We apologize for any inconvenience caused by the lack of an elevator for handicap travelers and the noise from thin walls. While we appreciate your suggestion for a facelift, we strive to maintain our hotel's unique charm and character. Rest assured, we take cleanliness seriously and our team diligently addresses any pest-related concerns. We hope you consider staying with us again in the future.
6/10 - Được
Adam
12/11/2023
Close to our lease. Noise
Adam
Lưu trú 3 đêm vào Tháng 11, 2023
Hotel manager trả lời vào 13/11/2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
2/10 - Tồi
Kathy
23/10/2023
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Didn’t like anything about that place. The staff wasn’t helpful at all. The place w
Kathy
Lưu trú 2 đêm vào Tháng 10, 2023
Manager trả lời vào 25/10/2023
Hello Kathy, We apologize for your disappointing experience. Our team strives to provide excellent service and we regret falling short of your expectations. We appreciate your feedback and will use it to improve our service.
8/10 - Tốt
debby, Ashton
08/10/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
debby
Lưu trú 2 đêm vào Tháng 10, 2023
Hotel manager trả lời vào 09/10/2023
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager
6/10 - Được
Matthew, Topeka
Đi cùng bạn đồng hành
19/09/2023
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The hotel feels old and outdated. The bathrooms are absolutely tiny. Fred Flintstone wouldve thought that mattress was hard.
Matthew
Lưu trú 1 đêm vào Tháng 9, 2023
Hotel manager trả lời vào 20/09/2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
2/10 - Tồi
Nicole
Đi cùng gia đình, Đi cùng bạn đồng hành
18/09/2023
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The guy at the counter was rude, the whole hotel smelled like urine & cigarettes, the pool was already closed, the bottom of the wood furniture (side tables, desk, etc) were deteriorating like the room had been flooded at some point (& we were on the 2nd floor), doors don’t latch properly, microwave was dirty.
The only good things I can say about this hotel is that is in a good location & the housekeeper was friendly.
Nicole
Lưu trú 1 đêm vào Tháng 9, 2023
Hotel manager trả lời vào 18/09/2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
4/10 - Kém
Teresa
Đi cùng gia đình
11/09/2023
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our first night there our room's air conditioning did not work. It was 107 that day. They need to update the entire property.
What I did like was the staff's willingness to make things right
Teresa
Lưu trú 2 đêm vào Tháng 8, 2023
Hotel manager trả lời vào 11/09/2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
2/10 - Tồi
Isabelle
Đi theo nhóm
06/09/2023
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Mildew smell and bugs everywhere
Isabelle
Lưu trú 1 đêm vào Tháng 9, 2023
Manager trả lời vào 09/09/2023
Hello Isabelle, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
6/10 - Được
Nicole
07/08/2023
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Cheap rates, free parking, interior furnishings are stuck in the early 2000s and look outdated, breakfast is basic (bagels, waffles, Twinkies, apples, cereal), duvets had holes, pillows were stained, it's better not to look too closely at what you get.
Nicole
Lưu trú 1 đêm vào Tháng 8, 2023
Hotel manager trả lời vào 07/08/2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
8/10 - Tốt
Taylor
Khách đi công tác
28/07/2023
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
There was nothing unique about this hotel but it was a decent value and was very clean. Breakfast was carbs only - no meat or protein and only bagels, waffle maker, cereal. My only real gripe was that the only towels were face/hand sized towels. I am 6'4" and used all to dry off with.
Taylor
Lưu trú 1 đêm vào Tháng 7, 2023
Hotel manager trả lời vào 29/07/2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager
10/10 - Xuất sắc
Lee, Norfolk
23/07/2023
Lee
Lưu trú 1 đêm vào Tháng 7, 2023
Manager trả lời vào 13/08/2023
Hello Lee,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.
10/10 - Xuất sắc
Maksim, Prior Lake
19/07/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good
Maksim
Lưu trú 1 đêm vào Tháng 7, 2023
Manager trả lời vào 21/07/2023
Hi Maksim,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
4/10 - Kém
Whitney
Đi cùng gia đình
10/07/2023
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Disappointed
I’ve stayed in Days Inn before, I know it’s not as great as other hotels, but this place was disappointing. The clean sheets had pubic hair on them. The floors were not vacuumed well. The toilet constantly was running. The water pressure was not great. They clean every other day. When I asked for new towels I was handed clean towels that had long black hairs on them. It smelled like smoke throughout the building.
It’s a place to stay, but if you have the option to go a little further north to Harrisonville- I’d highly recommend doing that.
Whitney
Lưu trú 3 đêm vào Tháng 7, 2023
Hotel manager trả lời vào 11/07/2023
Dear Guest, Thanks for being a guest at our hotel.Our apologies for the inconveniences you had with the stay.Our hospitality ensures a nice experience for our guests, but here something has really not worked. It is unfortunate that we could not provide you good staying experience which you really deserved.Kindly understand and give us another chance to prove ourselves.Sincerely,Hotel Manager
4/10 - Kém
Jerry
09/07/2023
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
This hotel is not clean. Not from the moment you walk in. Leftover food was in our room, stains on the blankets and hair all over our shower.
Jerry
Lưu trú 1 đêm vào Tháng 7, 2023
Manager trả lời vào 10/07/2023
Hello Jerry, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.
6/10 - Được
Ryan
29/06/2023
Ryan
Lưu trú 1 đêm vào Tháng 6, 2023
Hotel manager trả lời vào 30/06/2023
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
2/10 - Tồi
Donald
Đi cùng gia đình
25/06/2023
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Curtains and chair were stained up and nasty. We were in a non smoking room but our room and the whole hotel smelled like an ashtray. This is a $50/night hotel that is charging $100/night. Avoid it if you can.
Donald
Lưu trú 1 đêm vào Tháng 6, 2023
Manager trả lời vào 26/06/2023
Hello Donald, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.
8/10 - Tốt
Melody
Đi theo nhóm, Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
15/06/2023
Thích: Nhân viên & dịch vụ
I loved the staff at this property. They were very accommodating and very responsive to requests. The only suggestions I have are that the grout around the bases of the toilets could be scraped and replaced and the shower curtains could be washed more often. Other than that it was a good place to stay for the price point.
Melody
Lưu trú 3 đêm vào Tháng 6, 2023
Hotel manager trả lời vào 15/06/2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager
4/10 - Kém
Derry
11/06/2023
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Derry
Lưu trú 3 đêm vào Tháng 5, 2023
Hotel manager trả lời vào 12/06/2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
2/10 - Tồi
James
28/05/2023
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Not Able To Spend The Night
Such a strong smell of paint, we could not and did not stay the night. We were told by the manager that we had already paid as he tried to get us to stay, then later wanted a copy of our credit card. We left and found another place to stay for the night.
James
Lưu trú 1 đêm vào Tháng 5, 2023
Manager trả lời vào 30/05/2023
Hello James, We value your feedback and as we transition through the renovation process, comments like yours will help us to grow and improve. I am very sorry to hear of the miscommunication and inconveniences that you experienced in this regard. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.
8/10 - Tốt
Debra
Đi cùng gia đình
20/05/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Small, quiet area
Debra
Lưu trú 1 đêm vào Tháng 5, 2023
Manager trả lời vào 21/05/2023
Hello Debra,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our area. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.
6/10 - Được
Heather
08/05/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Heather
Lưu trú 2 đêm vào Tháng 5, 2023
Hotel manager trả lời vào 29/05/2023
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
6/10 - Được
Theresa
Đi cùng bạn đồng hành
21/04/2023
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
Staff was friendly. You could smell cigarette smoke as soon you walked in. I did not enjoy that. Room was not the cleanest. Hair found on towells and bathtub did not drain well. Pictures and walls had visible dirt on them.
Theresa
Lưu trú 1 đêm vào Tháng 4, 2023
Hotel manager trả lời vào 22/04/2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
8/10 - Tốt
Hector
Đi cùng gia đình
18/04/2023
Thích: Nhân viên & dịch vụ
Hector
Lưu trú 1 đêm vào Tháng 4, 2023
Hotel manager trả lời vào 19/04/2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager
10/10 - Xuất sắc
Deborah
10/02/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great stay
Very clean & Neat and helpful staff!!!!
Deborah
Lưu trú 1 đêm vào Tháng 1, 2023
Manager trả lời vào 12/02/2023
Hello Deborah,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our staff. Guest comments such as yours help us to continuously improve. Thank you for your business.
2/10 - Tồi
Roy R.
Đi cùng gia đình
08/02/2023
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Access was good but the entire facility smelled very strongly of cigarette smoke.
Roy R.
Lưu trú 1 đêm vào Tháng 1, 2023
Manager trả lời vào 09/02/2023
Hello Roy R., I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.
4/10 - Kém
Sonda
Đi cùng thú cưng, Đi cùng bạn đồng hành
06/02/2023
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Dirty towels left on floor, not vacuumed, smelled like cigarette smoke when it was supposed to be nonsmoking. Overall, building was pretty decrepit.
Sonda
Lưu trú 1 đêm vào Tháng 2, 2023
Manager trả lời vào 07/02/2023
Hello Sonda, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.
6/10 - Được
Alicia
Khách đi công tác
07/01/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
older hotel, had everything needed to stay , was comfortable, tv didn't work
Alicia
Lưu trú 1 đêm vào Tháng 1, 2023
Manager trả lời vào 14/01/2023
Hello Alicia,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.
6/10 - Được
Sarah
25/10/2022
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
It was good enough and friends that stayed at the other hotel in Butler thought this property was far, far better. I hope that helps when choosing.
Sarah
Lưu trú 1 đêm vào Tháng 10, 2022
Manager trả lời vào 27/10/2022
Hello Sarah, Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!
6/10 - Được
JOSEPH
Đi cùng gia đình
17/10/2022
Không thích: Nhân viên & dịch vụ
Adequate but limite amanitires
Room was adequate and clean nut breakfast is virtually non-existent as there was never coffee nir any type danish and often no milk for cereals
JOSEPH
Lưu trú 2 đêm vào Tháng 10, 2022
Manager trả lời vào 18/10/2022
Hello JOSEPH,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our breakfast and your insights regarding our room. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.
4/10 - Kém
Dwayne
11/10/2022
Dwayne
Lưu trú 1 đêm vào Tháng 10, 2022
Manager trả lời vào 10/01/2023
Hello Dwayne, It was our privilege to earn your business and we hope to host you again on your next trip.
8/10 - Tốt
Collin
06/10/2022
Collin
Lưu trú 1 đêm vào Tháng 10, 2022
Manager trả lời vào 08/10/2022
Hello Collin,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.
8/10 - Tốt
Michelle, Bridgewater
05/10/2022
Michelle
Lưu trú 3 đêm vào Tháng 9, 2022
Manager trả lời vào 04/01/2023
Hello Michelle,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.
10/10 - Xuất sắc
Khách đã xác thực
11/09/2022
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Butler 2 nights
When we were checking in we found that they had us on the second floor and no elevator. The person at the front desk scoured their reservations to see if a 1st floor had become available. YES, the day was saved as there was no other hotel in Butler.
Room was clean, shower warm enough didn't try to see how hot it would get.
I have seen other reviews about aged towels and sheets, same here. Clean is the main feature.
The flip safety latch on our door was pulling off of the door and staff removed the door side as it was interfering with closing the door at times.
Khách đã xác thực
Lưu trú 2 đêm vào Tháng 9, 2022
Manager trả lời vào 12/09/2022
Dear Guest, It means so much to have earned your business. We appreciate the feedback regarding our staff and comments about our towels. We hope you will return so that we can provide you an even superior experience.
6/10 - Được
William
10/09/2022
William
Lưu trú 2 đêm vào Tháng 9, 2022
Manager trả lời vào 11/12/2022
Hello William, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.
2/10 - Tồi
Katie
04/09/2022
Katie
Lưu trú 2 đêm vào Tháng 9, 2022
Manager trả lời vào 04/12/2022
Hello Katie,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.
10/10 - Xuất sắc
Catherine
Khách đi công tác
18/08/2022
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Pleasant stay!
Fantastic service, fast and friendly. Very pleasant stay. Clean and well kept. Will definitely return when doing business in that area.
Catherine
Lưu trú 1 đêm vào Tháng 8, 2022
Manager trả lời vào 20/08/2022
Hello Catherine, Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our area as well as our service. Guest comments such as yours help us to continuously improve. Thank you for your business.
8/10 - Tốt
Zoila
Khách đi công tác
13/08/2022
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Zoila
Lưu trú 3 đêm vào Tháng 8, 2022
Manager trả lời vào 14/08/2022
Hello Zoila,
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,
2/10 - Tồi
Melane
09/08/2022
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The cockroaches where an unwelcomed part of my trip I will never stay again.
Melane
Lưu trú 1 đêm vào Tháng 8, 2022
Manager trả lời vào 11/08/2022
Hello Melane,
I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.,