Dear Gianni, Thank you for taking the time to rate your stay with us. We're glad you had a positive experience and appreciate your feedback.We look forward to welcoming you back soon and aim to provide an even better experience worthy of a 5-star rating.Warm regards,Robby DelaneyGeneral Manager

Dear Qu,Thank you so much for your wonderful 5-star review! We are thrilled to hear that you enjoyed your stay with us. We look forward to the opportunity to welcome you back soon.Warm Regards,Robby DelaneyGeneral Manager

Dear Fernando,Thank you for the 5-star rating! We're delighted you had an exceptional stay with us.Looking forward to your next visit.Warm regards,Robby DelaneyGeneral Manager

Dear Shannon,Thank you for your glowing review! We're delighted you had an exceptional stay with us.Looking forward to your next visit.Best regards,Robby DelaneyGeneral Manager

Estimada Karla,Gracias por compartir tus comentarios. Lamento profundamente que tu experiencia no haya reflejado los estándares de servicio de Four Seasons que tanto valoramos. Apreciaría enormemente la oportunidad de entender más sobre las áreas en las que no estuvimos a la altura. Por favor, póngase en contacto directamente con el resort, y un gerente estará más que feliz de ayudar.Sinceramente esperamos tener la oportunidad de darle la bienvenida nuevamente y brindarle el servicio excepcional por el cual somos conocidos.Atentamente, Robby Delaney Director General

Dear Whitney, I'm truly delighted to hear such kind and beautiful words about our property and your experience at Four Seasons Resort and Residences Napa Valley. We look forward to the opportunity to welcome you back for another memorable stay. Warm Regards,

Dear Tanya, Thank you so much for choosing Four Seasons Resort and Residences Napa Valley. I'm thrilled to hear that you enjoyed your time with us. We look forward to your return, to create more unforgettable memories together. Warm Regards, Robby Delaney General Manager

Thank you for taking the time to share your feedback following your recent stay with us. While I'm glad you chose to stay at our resort, I'm sorry to hear that your experience did not fully meet your expectations.At Four Seasons, we strive to provide exceptional service and a memorable stay for all our guests. I understand from your rating that there were aspects of your visit that did not live up to the standards we set for ourselves. I would greatly appreciate the opportunity to learn more about your stay and how we could have made it better. Please feel free to reach out to me directly at your convenience.Thank you again for your feedback. We hope to have the opportunity to welcome you back in the future and provide an exceptional experience.Best regards,Robby DelaneyGeneral Manager

Dear William,Thank you for your wonderful review. I'm delighted to hear that your stay at our resort ranks among your best experiences.At Four Seasons, we aim to provide attentive and personalized service to create memorable experiences for our guests. Your feedback affirms that we are succeeding in this endeavor.We look forward to the pleasure of welcoming you back for another exceptional stay.Best regards,Robby DelaneyGeneral Manager

Dear Ignacio,I appreciate you taking the time to share your feedback regarding your recent stay at our resort. I'm sorry to hear that your experience did not meet the high standards we set for ourselves at Four Seasons.I understand your frustration about the service at the pool and the limited availability for massages. We strive to provide attentive, prompt service and a range of amenities for our guests, and it's clear we fell short during your visit. Please know that I take your feedback seriously and will address these issues with our team to ensure we improve in these areas.Thank you again for your review. I hope we have the opportunity to welcome you back in the future and provide a more positive experience.Best regards,Robby Delaney General Manager

Dear Jing, We are happy you enjoyed your stay with us. We look forward to welcoming you back!Cheers, Mehdi Eftekari, General Manager

Dear Gerald, Thank you so much for your review! We are delighted to learn that you enjoyed your stay with us and hope to welcome you back to our resort once more!Sincerely, Mehdi Eftekari, General Manager

Dear Jan, Thank you so much for taking the time to review our resort. We hope we can welcome you back on your next trip to Napa Valley!Cheers, Mehdi Eftekari, General Manager

Dear Andrew, Thank you for taking the time to leave a review. We are delighted to learn that your experience with us was relaxing and that your enjoyed the service provided by our staff members. We hope we can welcome you back soon! Warm Regards, Mehdi Eftekari, General Manager

Evengelina, Thank you so much for your 5-star review. We hope to welcome you back in soon!

Dear Stephanie, It is with sincere regret that I learn your experience as a guest of ours did not meet your satisfaction. We welcome all feedback we receive as it is utilized to improve our service, especially during our first few months of operating. If you would like to directly discuss how we can better serve our guests, please do not hesitate to reach out to the hotel directly. Warm Regards, Mehdi Eftekari, General Manager

We appreciate your feedback and hope to serve you again in the future!

Than you, we appreciate for your feedback. We look forward to serving you again in the future.