I'm sorry you did not have a great stay.Unfortunately you have waited until review to let us know so we could not do anything about it.The heating in the hotel goes off between 2am and 5 am currently and we have had no complaints from anyone else.We advertise everywhere on our social media and recorded in multiple reviews that at the weekend we have fantastic live music and karaoke events. This is the reason why we are full every weekend of the year. If you had checked before hand we could have organised a room at the front of the hotel where there is no noise from the bar.

No contact made to staff or management. We appreciate before making a negative review some contact so that we can resolve any issues

What a silly review!You booked bed and breakfast for 1 person which it clearly stated on your and my documents.You bring an extra person and expect to get full Scottish breakfast and his use of our facilities for free??I gave you a 10 discount on the rate for 2 people and you still turn into a keyboard warriorReviews are to assist future guests get an understanding of what to expect, not for you to air your booking mistake.

Apologies that we had our 20 years in the hospitality trade on the day of your visit. We did post it out on the Hotels media 2 weeks before.I can confirm the live music, as is all our live music was on until midnight and the bar was closed and all residents in their rooms by 1.15 and not 3.15 as you state.For other guests wishing to stay please note we are a very busy venue and at weekends we are well known for excellent live music.6 of our rooms are quiet but 2 rooms are above the bar and not a good option for an early night.

Thankyou for your feedback. There was no karaoke on the night of your stay it was an excellent singer who was contracted and sang between 9 and 12.As assistance for guests, we do have 2 rooms above the bar and Fri and Sat we play live music.Please request a room at front of the hotel and depending on availability we will try and get you a quiet room.Thanks