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"This little hidden gem was located in the heart of Old Quarter, it was in such a convenient location. Huong was wonderful, she coordinated our pick up from the airport with little notice, and helped us immensely with our trip to Halong Bay! The staff in general were extremely friendly and we were very happy with our stay. The rooms were great very spacious and we were upgraded both nights at no extra cost which was such a pleasant surprise. "

"Breakfast was great Hugh is a wonderful concierge he is calm and profeesional takes time to listen to listen to your needs and takes appropriare measures to facilitate requests Tyson with his upbeat enthusiastic attitude is also quick to look for ways to enhance your stay Friendly and fun to be around I have to mention Tunat la terressa what spot on service and humbling attitude such a great service super knowledge of the dishes and wines Hats off to whomever manages these kind staff members"

"Great hotel, great staff, great location. "

"Very nice to stay in this hotel.. will come for next trip in Hanoi. Staffs are very kind, especially Ms. Jolie, Chloe at reception, Mr. Marco, Enzo and Alberto at front door, and Ms. Bella and Alice at restaurant. They are super kind and helpful while We stayed.. Foods was delicious, hotel condition was good. Everyone has big smile all the time to make customer happy.."

"Very friendly staff with excellent service. Thank you! "

"We loved hospitality and kindness of every one in the hotel, Lilly at front desk was super helpful with all advice we needed. She helped us to reserve amazing transportation in high end SUV with private driver as well. Food and service in restaurant is 5 star ! Delicious breakfast, Hotel is very clean and in great location. "

"Although there was some noise on from the 10th floor due to some construction in the dining area above our room, it didnt matter so much as it was during the day. The pool is a bit small and only two chairs next to the pool. The Sky Bar was bit of a let down, we only seen it open once in the 10 nights of our stay. but there are so many drinking places within a few minutes walk so wasnt a problem. The Hotel is on a busy main road but there was no noise from it in the room. The location was excellent all major tourist attractions are only a short walk away. The hotel staff were very friendly and always had a smile. When were next in Hanoi i will definatly choose this hotel again"

"The highlight of my stay was the amazing and friendly staff/team who went above and beyond to accomodate every request. They were so welcoming and pleasant every time we came back after a long day of travel. Location was AMAZING- could not be better. Would definitely come back. Price was also great. "

"親切でフレンドリーなスタッフがこのホテルを価値あるものにしています！私たちが到着した瞬間から、安全で快適に感じました。このホテルは大きくはなく、すべての最新設備があるわけではありませんが、清潔で、旧市街の中心という素晴らしい立地にあります。どこへでも歩いて行けます。毎日美味しい朝食が用意されており、小さなビュッフェですが、選択肢も美味しかったです。冒頭で述べたように、ここで出会ったスタッフはベトナム旅行中で出会った中で最高でした。頼めば親切で助けてくれましたが、押し付けがましかったり、干渉してくることもありませんでした。私たちは1000％またここに泊まりたいと思っています。ハノイ・ロイヤル・プレミアムホテルでの滞在の一瞬一瞬を楽しみました。"