6/10 - Được
Yenira Loforte
Đi cùng gia đình
19/09/2025
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
⸻
I decided to return to Riu Palace Las Américas because my previous vacations here had been truly spectacular. This time, however, the experience was different. Upon arrival, the hotel was overbooked and, despite having a reservation, we had to spend the first two nights in another property.
In general, the cleanliness of the hotel is good, but my room had a noticeable damp smell and signs of humidity. Across the property, there are areas that would benefit from better maintenance, as some carpets, furniture, and even the pool tiles are showing signs of age and deterioration.
The restaurants, which used to be a highlight, seem to have lost some variety and quality—especially the Italian restaurant and the lobby coffee bar. In the pool area, food options are limited to a small midday barbecue that runs out quickly, which could be improved.
On the positive side, the front desk staff offered very good service, and the entertainment team kept the atmosphere lively and enjoyable. Service in the restaurants, however, was inconsistent, with some staff not always as friendly as expected.
Overall, while there are still aspects to enjoy, I feel the hotel would greatly benefit from improvements in maintenance, food quality, and service consistency to bring it back to the exceptional standard I experienced in the past.
Yenira Loforte
Lưu trú 6 đêm vào Tháng 9, 2025
