Khách sạn Carnuel

"I can not speak highly enough about the staff at this hotel. They went out of their way to ensure I had what I needed and they engaged in a personal, caring way. It felt very refreshing to see customer services being done well!!"

"very new and very clean"

"N"

"Staff was amazing, pool was great as well. Can’t wait to come back."

"The check-in process took way too long for a room that I had already pre-paid for online. The receptionist could stand to be a little warmer. The room smelled kind of musty, almost like it had been smoked in even though the hotel is a non-smoking property. The breakfast was pretty standard but they did quickly restock as items ran out."

"I did make a great donation to the casino. I would love to stay there again and take my time to explore. See yall soon!"

"Rooms are only cleaned at the customer’s request. We asked for fresh towels every day even if the room wasn’t cleaned, but did not get any until the third day. The desk chat was broken and dangerous to sit in. We reported it, but the person at the front desk said the maintenance man was not there. They never fixed it. It’s an adequate place to sleep for the night, so don’t expect any elegance. It’s an older hotel but fine for one night."

"Staff, Amaya was very helpful and prompt. Great location."

"Just a bit loud and can feel vibrations from airport . . ."

"Staff was awesome"

"Nothing"

"Had to rooms that weren’t clean"

"The airport shuttle was handy, but the driver did not help with the luggage. When we went to shower, there was no body wash in the container. The new plastic bags for the garbage were left in the room and not put in the garbage bins. We were offered a new room, but that was very inconvenient. The room otherwise was very lovely- the beds were most comfortable, the noise level very acceptable, everything clean, and the coffee, microwave and refrigerator amenities appreciated."

"Pillows are terrible! I usually bring my own (yes,I am a princess with a pea problem) but couldn’t this time. They were like sacks of potatoes. Otherwise, stay was pleasant, staff was great AND the shuttle has helped me numerous times!"

"Had a water leak at 2am and had to move to a different room. Plus had a early flight out"

"We liked zero. Once we got in one of our rooms, I stepped on cockroaches, which I have. The carpets were filthy and as walking past rooms on 3rd floor, old cans with cigarette butts were in doorway or on inside window panes. Curtains were filthy. I told clerk and he said that Expedia/hotel will refund. We left and went to another hotel!"

"Desk clerk very pleasant and helpful"

"N/A"

"Please note, you are not permitted to stay here if you are considered a local. Despite not living in the same town, I was not allowed to stay after paying for my room through Expedia. This is something that this facility and Expedia should have identified during my reservation, instead of after letting me pay for it, driving 45 min to the location, and telling me after presenting my ID. My inability to check in disrupted my entire evening and I lost money for a previously planned engagement. The...