Search Hotels Near Casa Bonita Home Furnishings & Decor, Stover

"Checking in was a nightmare. When we arrived we found out that they no longer have staff on site. Check in is done via a QR code on the door of the vending machine/ ice machine room where I assume the office used to be. We had received no information from the property managers for a door code or room assignment number, and having never stayed there assumed it would be given to us when we arrived like most hotels. Having no one there to help us we proceeded to call the phone number on the door to contact the property management. Calls went immediately to voice mail and we would receive a text several minutes later. The initial text said we should have received a text or email with our room number and door code, but we never received either. When I explained we had made the reservation through Hotels.com we were eventually texted a room number and door code. However this room was occupied. I sent a text back and the reply asked who was texting them even though we had just corresponded through text. We were assigned another room which was also occupied. We were eventually assigned an unoccupied room after almost 45 minutes after we had arrived. The room itself was clean, however the wall switch for the fan in the bathroom was off with exposed wires and there was no chain on the door. Unless they can sort out their booking procedures and keep accurate information on which rooms are booked and which rooms are not, I would not recommend staying at this hotel."

"I am only here for business but the lake view and corner room was a plus. Having my own kitchenette and bathroom is higher than I expected."

"Our stay was terrible the floor was filthy and the bedding had burn holes in it...there was footprints in the bathtub still from the last people. And there was a white powder on the tray the ice bucket and cups usually sit on.and when front desk was shown this substance she threw it in the trash and said it was grout..my husband is a contractor and he knows what grout looks like..we also had a almost two year old with us..and this is completely unacceptable."

"This was my first time staying at this resort and I absolutely fell in love with it and will be returning. The staff was friendly, the service was exceptional, the food was phenomenal and the overall experience was outstanding!"

"Family place, clean a lot of options for food, nice indoor pool"

"Clean room"

"The heater and phone wasn’t working correctly so we changed rooms. In my opinion the staff should have brought me keys to the new room and offered to help change rooms. I was asked to come get them. The new room the TV wasn’t working and the hostess came to trouble shoot to get it successfully working. She was pleasant"

"Loved the front desk lady! Room was beautiful beautiful view loved it"

"Nothing bad to say but...i got the room based on indoor pool. We get tjere its broken closed. Not a deal breaker tho ..i would stay again!!!!"