Hiên

Nhận xét về Novotel Casablanca City Center

4 out of 5
Novotel Casablanca City Center
Zaid Ouhmad & Rue Sidi Belyout, Casablanca

Nhận xét

7,6

Tốt

Đánh giá 10 - Xuất sắc. 155/660 nhận xét" "
Đánh giá 8 - Tốt. 298/660 nhận xét" "
Đánh giá 6 - Được. 123/660 nhận xét" "
Đánh giá 4 - Kém. 49/660 nhận xét" "
Đánh giá 2 - Tồi. 35/660 nhận xét" "

8,0/10

Sạch sẽ

7,6/10

Nhân viên & dịch vụ

7,4/10

Tiện nghi, dịch vụ

7,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

6,8/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

DOUKOURE

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent
Lưu trú 5 đêm vào Tháng 3, 2024
JABIR Bendaoud trả lời vào 22/05/2024
Dear Doukoure,I would like to thank you for choosing the Novotel Casa City Center.I appreciate that you take time to give us your positive feed back.I will not hesitate to share your comments with my whole team.I Hope we will have the pleasure of welcoming you in the very near future.sincerely.

10/10 - Xuất sắc

Mustapha

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
❤️
Lưu trú 1 đêm vào Tháng 5, 2024
JABIR Bendaoud trả lời vào 20/05/2024
Dear Mustapha,We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 - Được

Matthew

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 5, 2024
JABIR Bendaoud trả lời vào 20/05/2024
Dear Matthew,Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 - Xuất sắc

Ismara

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great place to stay, convenient location, train station is walking distance, shops and shopping are walking distance, the staff is very friendly and helpful
Lưu trú 3 đêm vào Tháng 4, 2024
JABIR Bendaoud trả lời vào 10/05/2024
Dear Ismara, We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 - Được

Joerg, Wesel

Thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 2, 2024
JABIR Bendaoud trả lời vào 04/03/2024
Dear Joerg, Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 - Xuất sắc

HYEWON

Lưu trú 2 đêm vào Tháng 2, 2024
JABIR Bendaoud trả lời vào 29/02/2024
Dear Hyewon,We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 - Tốt

Michael

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Udmærket.
Hotellet er glimrende. Personale er meget venligt. Morgenmad er kedelig og fitness faciliteterne er begrænsede. Men alt i alt udmærket.
Lưu trú 2 đêm vào Tháng 2, 2024
JABIR Bendaoud trả lời vào 23/02/2024
Dear Michael,We very much appreciate your comments regarding your stay at the Novotel Casa City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 - Kém

Daniele

Khách đi công tác
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Dirty and worn out
Hotel needs certainly renovation. Furnitures are worn out, room was smelly and no cold airco available despite 30 degrees outside. Not a good stay
Lưu trú 3 đêm vào Tháng 2, 2024
JABIR Bendaoud trả lời vào 17/02/2024
Dear Daniele,Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 - Xuất sắc

luigi

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
la esperienza è positiva
Lưu trú 4 đêm vào Tháng 12, 2023
JABIR Bendaoud trả lời vào 15/01/2024
Dear Luidi,We very much appreciate your comments regarding your stay at the Novotel Casa City Center . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 - Tốt

Norma

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good hotel, confortable rooms, good location. No maps, tourist guide or anything for tourist information.
Lưu trú 4 đêm vào Tháng 10, 2023
Hakim MAAMAR trả lời vào 08/12/2023
Dear Norma,We very much appreciate your comments regarding your stay at the ibis Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 - Xuất sắc

Yit Meng

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Staff are very helpful but we had to change rooms because the air-conditioning was not functioning properly and the room was hot. The new room was slightly better. Although this hotel is very basic, I had hoped they would provide a toothbrush and a shower cap at the very least. Location wise it is near Rick’s cafe which is everyone’s favourite destination.
Lưu trú 1 đêm vào Tháng 11, 2023
Hakim MAAMAR trả lời vào 08/12/2023
Dear Yit,We very much appreciate your comments regarding your stay at the ibis Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 - Tốt

BASSIROU

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hôtel pratique et convivial
Etablissement bien situé géographiquement car proche des centres d'intérêt de Casa (Centres commerciaux, la médina, la corniche, la gare du port, etc. Toutefois, petit déjeuner pas trop diversifié.
Lưu trú 12 đêm vào Tháng 9, 2023
Hakim MAAMAR trả lời vào 26/10/2023
Dear Bassirou,We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 - Xuất sắc

Fraser

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location but be prepared as this is a functional part of town
Hakim MAAMAR trả lời vào 26/10/2023
Dear Fraser,We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 - Xuất sắc

Kathy

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The bed and pillow were wonderful!
Lưu trú 1 đêm vào Tháng 9, 2023
Hakim MAAMAR trả lời vào 03/10/2023
Dear Fathy,We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 - Được

Michael

Đi cùng gia đình
Không thích: Sạch sẽ
Lưu trú 3 đêm vào Tháng 9, 2023
Hakim MAAMAR trả lời vào 22/09/2023
Dear Michael,Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 - Xuất sắc

Marie-Claire

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 8, 2023
Hakim MAAMAR trả lời vào 31/08/2023
Dear Marie Claire,I would like to thank you for choosing the Ibis Casa City Center.I appreciate that you take time to give us your positive feed back.I will not hesitate to share your comments with my whole team.I Hope we will have the pleasure of welcoming you in the very near future.sincerelyy

2/10 - Tồi

Meryem

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Désastre
Lưu trú 7 đêm vào Tháng 8, 2023
Hakim MAAMAR trả lời vào 24/08/2023
Dear Meryem,Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 - Tốt

Primael

Đi cùng gia đình
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 8 đêm vào Tháng 8, 2023
Hakim MAAMAR trả lời vào 24/08/2023
Dear Primael,We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 - Xuất sắc

simone

Lưu trú 3 đêm vào Tháng 7, 2023
Hakim MAAMAR trả lời vào 24/08/2023
Dear Simone,We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 - Tốt

Khalid EL

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Un grand plus pour le personnel
Lưu trú 4 đêm vào Tháng 7, 2023
Hakim MAAMAR trả lời vào 24/08/2023
Dear Khalid,We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 - Tốt

Irit

Lưu trú 2 đêm vào Tháng 7, 2023
Hakim MAAMAR trả lời vào 17/07/2023
Dear Irit,We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely

2/10 - Tồi

Sali

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 7, 2023
Hakim MAAMAR trả lời vào 17/07/2023
Dear Sali,Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 - Xuất sắc

Syed

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great place to stay with family.
Lưu trú 2 đêm vào Tháng 7, 2023
Hakim MAAMAR trả lời vào 17/07/2023
Dear Syed,We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely

2/10 - Tồi

Liwaa

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Finns luftkonditionering men mycket varmt rummet jag bytte 3 rummet samma men mycket trevligt personal
Lưu trú 4 đêm vào Tháng 7, 2023
Hakim MAAMAR trả lời vào 10/07/2023
Dear Liwaa,Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 - Tốt

Khách đã xác thực

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 5, 2023
Hakim MAAMAR trả lời vào 06/07/2023
Dear guest,I would like to thank you for choosing the Ibis Casa City Center.I appreciate that you take time to give us your positive feed back.I will not hesitate to share your comments with my whole team.I Hope we will have the pleasure of welcoming you in the very near future.sincerely.

10/10 - Xuất sắc

Ali

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It’s Just 4 minutes walk from Casa Port railway station ..staff are helpful and friendly.. it’s better to get your breakfast early rather than keep it to the last hour ( they start to clean the break fast area between 10:30 to 11:00)
Lưu trú 1 đêm vào Tháng 6, 2023
Hakim MAAMAR trả lời vào 06/07/2023
Dear Ali,I would like to thank you for choosing the Ibis Casa City Center.I appreciate that you take time to give us your positive feed back.I will not hesitate to share your comments with my whole team.I Hope we will have the pleasure of welcoming you in the very near future.sincerely.

10/10 - Xuất sắc

louise

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great staff! So friendly! Air conditioner not so good but other wise it was fine. Close to train station and mosque. Perfect For a night or two. Great breakfast!
Lưu trú 1 đêm vào Tháng 6, 2023
Hakim MAAMAR trả lời vào 06/07/2023
Dear Louise,I would like to thank you for choosing the Ibis Casa City Center.I appreciate that you take time to give us your positive feed back.I will not hesitate to share your comments with my whole team.I Hope we will have the pleasure of welcoming you in the very near future.sincerely.

8/10 - Tốt

alberto

Khách đi công tác
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 6, 2023
Hakim MAAMAR trả lời vào 06/07/2023
Dear Alberto,I would like to thank you for choosing the Ibis Casa City Center.I appreciate that you take time to give us your positive feed back.I will not hesitate to share your comments with my whole team.I Hope we will have the pleasure of welcoming you in the very near future.sincerely.

10/10 - Xuất sắc

Francisco

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel muy comodo, bien ubicado, re comiendo habitaciones superiores para mejor vista a la ciudad y a la mezquita
Lưu trú 2 đêm vào Tháng 6, 2023
Hakim MAAMAR trả lời vào 06/07/2023
Dear Francisco,I would like to thank you for choosing the Ibis Casa City Center.I appreciate that you take time to give us your positive feed back.I will not hesitate to share your comments with my whole team.I Hope we will have the pleasure of welcoming you in the very near future.sincerely.

8/10 - Tốt

Simon

Lưu trú 3 đêm vào Tháng 6, 2023
Hakim MAAMAR trả lời vào 17/07/2023
Dear Simon,We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely

10/10 - Xuất sắc

Marina

Lưu trú 3 đêm vào Tháng 6, 2023
Hakim MAAMAR trả lời vào 10/07/2023
Dear Marina,We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 - Tốt

Denis

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 6, 2023
Hakim MAAMAR trả lời vào 14/06/2023
Dear Denis,We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 - Tốt

Emily

Lưu trú 1 đêm vào Tháng 5, 2023
Hakim MAAMAR trả lời vào 14/06/2023
Dear Emily,We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 - Kém

Khách đã xác thực

Khách đi công tác
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 5, 2023
Hakim MAAMAR trả lời vào 04/06/2023
Dear Guest, Thank you for taking the time to tell us about your experience at the Ibis Casa City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

4/10 - Kém

Jerry

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This was listed as a 4 star, Actually, it was more like a 3 star. The room had very few electrical outlets. it only provided 2 paper cups for water or coffee. No spoon for coffee, nor creamer, bathroom did not contain what is expected of 4 star hotel. Breakfast was extremely limited in offering. Good central location, but overall very disappointing.
Lưu trú 3 đêm vào Tháng 5, 2023
Hakim MAAMAR trả lời vào 04/06/2023
Dear Jerry, Thank you for taking the time to tell us about your experience at the Ibis Casa City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 - Tốt

Troy R

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 5, 2023
Hakim MAAMAR trả lời vào 04/06/2023
Dear Troy,I would like to thank you for choosing the Ibis Casa City Center.I appreciate that you take time to give us your positive feed back.I will not hesitate to share your comments with my whole team.I Hope we will have the pleasure of welcoming you in the very near future.sincerely.

4/10 - Kém

Khách đã xác thực

Khách đi công tác
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
古くて汚い! 
写真よりかなり古く汚いホテルです。カーペットは、かなり汚れて埃が酷いのですが、ルームクリーニング時に掃除機を全くかけません。カーテンは、薄汚く、不潔です。
Lưu trú 2 đêm vào Tháng 5, 2023
Hakim MAAMAR trả lời vào 04/06/2023
Dear Guest, Thank you for taking the time to tell us about your experience at the Ibis Casa City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 - Xuất sắc

Marie-Claude

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Le personnel était très courtois et avenant! La chambre était simple mais d’une propreté irréprochable.
Lưu trú 1 đêm vào Tháng 5, 2023
Hakim MAAMAR trả lời vào 04/06/2023
Dear Marie Claude,I would like to thank you for choosing the Ibis Casa City Center.I appreciate that you take time to give us your positive feed back.I will not hesitate to share your comments with my whole team.I Hope we will have the pleasure of welcoming you in the very near future.sincerely.

8/10 - Tốt

CHIAKI

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 5, 2023
Hakim MAAMAR trả lời vào 29/05/2023
Dear Chiaki,We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 - Tốt

Laila

Lưu trú 1 đêm vào Tháng 5, 2023
Hakim MAAMAR trả lời vào 23/05/2023
Dear Laila,We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 - Xuất sắc

Alfonso

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Localización
Bien situado con buenas conexiones y cerca de restaurantes y un Bazar.
Lưu trú 2 đêm vào Tháng 2, 2023
Hakim MAAMAR trả lời vào 15/05/2023
Dear Alfonso,We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 - Xuất sắc

Simanta

Lưu trú 3 đêm vào Tháng 2, 2023
Hakim MAAMAR trả lời vào 15/05/2023
Dear Simanta,We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 - Tốt

Jean francois

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Tres bon service mais vieux et tres brutant
Lưu trú 2 đêm vào Tháng 2, 2023
Hakim MAAMAR trả lời vào 15/05/2023
Dear Jean Francois,We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 - Xuất sắc

Sihame

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 2, 2023
Hakim MAAMAR trả lời vào 15/05/2023
Dear Sihame,We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 - Tốt

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely hotel but bad nights sleep
We stayed for one night. The Hotel itself was lovely & clean & the location is good as near the souk. The hotel staff on reception were responsive and helpful & the wifi excellent . My only complaint is that it was excessively hot & there was no air conditioning. When we enquired about this we were told it had been switched onto heating only! The only option we had to cool down was to leave the windows open. Even on the 16th floor this was really noisy as there was construction work going on opposite & combined with the heat didn’t sleep well at all.
Lưu trú 1 đêm vào Tháng 2, 2023
Hakim MAAMAR trả lời vào 15/05/2023
Dear Guest,We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 - Tốt

Keith

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
A very nice sand contemporary hotel, close to the old medina in Casablanca, and handy to the central area. The staff were lovely, and accommodating even with my poor French. It was clean, and the food was fresh. The workout area had a variety of machines to use, as well. One knock was that only two of the three elevators worked the entire 5 days I was there, and it was down to one elevator for part of the time. I would definitely stay here again.
Lưu trú 5 đêm vào Tháng 2, 2023
Hakim MAAMAR trả lời vào 16/02/2023
Dear Keith,We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 - Được

enrico

Khách đi công tác
Thích: Sạch sẽ, tiện nghi phòng
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 1, 2023
Hakim MAAMAR trả lời vào 16/02/2023
Dear Enrico, Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

4/10 - Kém

enrico

Khách đi công tác
Không thích: Tiện nghi phòng
Era un Novotel
L albergo ha bisogno di un sostanziale rinnovamento.
Lưu trú 4 đêm vào Tháng 1, 2023
Hakim MAAMAR trả lời vào 16/02/2023
Dear Enrico, Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

4/10 - Kém

enrico

Khách đi công tác
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
novotel o meglio vieuxotel ??
ha bisogno di un rinnovo completo in tutti gli ambienti...camera bagno sale comuni...
Lưu trú 2 đêm vào Tháng 1, 2023
Hakim MAAMAR trả lời vào 16/02/2023
Dear Enrico, Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 - Xuất sắc

Catalina

Lưu trú 1 đêm vào Tháng 1, 2023
Hakim MAAMAR trả lời vào 16/02/2023
Dear Catalina,We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,