Tìm Villa tại Castleford

"From the time we tried to check-in the woman that greeted us was aggressive and told us to wait in the waiting lounge. Then we could check-in Declan told us that we needed to pay for our accommodation but when I told that I had paid he took our documents and did not return them. We had a two stay and consequently left without documents. On contacting the hotel we were told the only wat to retrieve our was to send a self-envelope and they would send them to us. That wasn't suitable in the frame...

"Very disappointing stay, particularly considering the price paid. The room was comfortable and the shower good, but housekeeping standards declined throughout our stay. Even after servicing, sheets were not changed, the floor was not hoovered and the bathroom was not mopped. Breakfast was poor in both quality and service, and got worse as the week progressed. We ate in the restaurant one evening and paid premium prices for very poor food. The pizza appeared to have a shop-bought base and...

"The room was clean but the corridor carpet needs a deep clean and proper hoovering. Aldo kitchen staff needs more training how they should talk to their customer with their request. Jane was very helpful and quickly sorted breakfast out for us. Shortage of staff can not be a excuse for not providing the service."

"I really can’t express how disappointed you will be. Staff felt like they really don’t want to be there. If you like broken beds, dirty dusty rooms, cutlery that’s not been washed, beans that are not even no frills, the whole place is like something out of horror movie. I could go on for ages. Stinking towels is like a speciality"

"Lovely hotel and frienadly helpful staff, only issue was I was in a room on the top floor over the bridge. When I got to my room my keycard hadn't been activated so had to trek all the way back to the reception."

"Clean room and friendly staff, can get hotel residence discount for the nearby carpark"

"Stay every Sunday for business, I can never fault"

"Just as good as when we stayed years ago"

"Location"

"Lovely clean place with easy access to everywhere"

"Really attentive staff, lovely clean room and decent bathroom. Overall the property is modern and well located near the train station and town centre. Didn’t try the breakfast but the dining area and display looked lovely. The only down fall is none opening windows found myself having to exit the building a few times for fresh air"

"👍"

"Hotel was ok, on site pub was poor"

"They should put out information about no amenities and services like telephone, iron, microwave and fridge. We should know before hand before we book"