Khách sạn Chagrin Falls

"So excited they had a room when our other reservation got messed up. Happy surprise. Nice rooms and wonderful staff. "

"Lovely room with sitting area. Breakfast was nice and refreshed when necessary. In all a nice hotel close to I 90."

"Clean room"

"Ty"

"Clean room new furniture Staff was good Breakfast was good"

"The first room we were given was someone else’s room. The staff were helpful and gave us a new room immediately. The new room was clean besides the bathroom looked like it was maybe missed or quickly done."

"Clean room...quiet all night...friendly staff...nice breakfast. Would stay again if traveling in the area. Recommend highly!"

"Our stay was a disaster. It started off well when we received a free room upgrade. I was so excited when I saw the huge soaking tub, only to find out when I went to take a bath that there was no plug. I called down to the front desk, but they said they didn't have one for me. Since I hadn't been expecting the tub in the first place, I didn't feel like I could be too upset about there not being a plug. However, when I went to take a shower instead, there was a hair at the bottom of the shower....

"In 4 days no one cleaned our room. We were only given 2 small bars of soap, and little bottles of shampoo and conditioner. No extractor fan in bathroom."

"Great hotel, clean and felt safe in the area."

"Clean and fairly new."

"Overall it's just not a great stay. Poorly maintained, lacking attention to detail regarding renovations. Truly wasn't inpressed"

"It was a very clean and well run facility."

"Pool was very nice. No elevator if on second floor and rooms did not mask sound well so late and early it was hard to sleep. Hotel was clean, central to town and very friendly staff!"

"Strong smell of smoke, not mitigated by offered room spray."

"The toilet could bench higher, very uncomfortable and hard to get up."

"It was nice to enter a clean room and have Dove shampoo/conditioner and soap -- it smells good. In addition, the towels had a more fresh smell instead of the typical hotel towel smell (if you know what I mean)???"

"They had our room ready and let us in early as we arrived about 10 minutes early. The room was clean. It was quiet even though our room was right near the elevator. Everything was just as advertised. Friendly staff. Typical continental breakfast, but the team member working was very diligent about keeping items well stocked. Would stay there again."

"Very clean room, felt safe, breakfast was included which I was grateful for!"

"The property was good. When we arrived at 5:43 pm and had a reservation. The room was not ready even though check-in was supposed to be at 3:00 pm. There were several people waiting. They did offer free breakfast to make up for it but we don't eat breakfast. We were headed to a concert at Blossom music festival and needed to get ready so was very disappointed in that. We waited about 10-15 minutes for a room to be cleaned. The room was okay except the toilet/shower area. It was dirty and...