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Bacalar Lagoon Resort

3.0 star property
Beachfront hotel for sun and fun

Choose dates to view prices

Photo gallery for Bacalar Lagoon Resort

View from room
Property grounds
Children’s play area – outdoor
Property grounds
Local and international cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • On private beach
  • Breakfast available
  • Housekeeping
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Villa, 2 Bedrooms

Deluxe Villa, 2 Bedrooms | 2 bedrooms

Deluxe Villa, 2 Bedrooms

Highlights

Separate dining area
2 bedrooms
Ceiling fan
Private bathroom
Wardrobe
Mobile key entry
Daily housekeeping
  • 49 sq m
  • 2 bedrooms
  • Water view
  • Sleeps 5
  • 1 King Bed and 1 Large Single Bunk Bed

View all photos for Villa, 1 Queen Bed, Terrace

2 bedrooms

Villa, 1 Queen Bed, Terrace

Highlights

Terrace
Separate dining area
Separate bedroom
Ceiling fan
Private bathroom
Wardrobe
Mobile key entry
Daily housekeeping
  • 30 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Villa, 2 Bedrooms, Terrace, Waterfront

2 bedrooms

Villa, 2 Bedrooms, Terrace, Waterfront

Highlights

Terrace
Separate dining area
2 bedrooms
Ceiling fan
Private bathroom
Wardrobe
Mobile key entry
Daily housekeeping
  • 36 sq m
  • 2 bedrooms
  • Lagoon view
  • Sleeps 5
  • 1 Queen Bed and 1 Large Single Bunk Bed

View all photos for Villa, 1 bedroom, terrace, in front of the lagoon

Villa, 1 bedroom, terrace, in front of the lagoon | 2 bedrooms

Villa, 1 bedroom, terrace, in front of the lagoon

Highlights

Terrace
Separate dining area
Separate bedroom
Ceiling fan
Private bathroom
Wardrobe
Mobile key entry
Daily housekeeping
  • 30 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 2
  • 1 Queen Bed
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About the area

Map
Camino Costero Lote 21, Pedro A. Santos, QROO, 77923

What's nearby

  • Chacchoben Ruins - 18 min drive - 16.5 km
  • Lake Bacalar - 27 min drive - 19.8 km
  • Laguna Bacalar Ecological Park - 48 min drive - 49.6 km
  • Cenote Cocalitos - 52 min drive - 54.0 km
  • Cenote Azul - 53 min drive - 54.7 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 76 min drive

Restaurants

  • ‪Jugo de Piña - ‬16 min drive
  • ‪Laguna Azul - ‬10 min drive
  • ‪Tacos Hernandez - ‬25 min drive
  • ‪Tah Estrada Alberto - ‬25 min drive

About this property

Bacalar Lagoon Resort

Hotel near Lake Bacalar
A beach bar, a terrace and a garden are just a few of the amenities provided at Bacalar Lagoon Resort. With a private beach, sunloungers and snorkelling, this hotel is the perfect place to soak up some sun. Be sure to enjoy local and international cuisine at the on-site family restaurant. Free WiFi in public areas and a bar are available to all guests.
You'll also enjoy perks such as:
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), a round-trip airport shuttle (surcharge) and beach umbrellas
  • Luggage storage, smoke-free property and tour/ticket information
  • Guest reviews give good marks for the overall condition
Room features
All guest rooms at Bacalar Lagoon Resort feature comforts, such as separate dining areas.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Wardrobes/cupboards, separate dining areas and ceiling fans

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free secured self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:00 AM for a fee: USD 5 to 10 for adults and USD 5 to 10 for children
  • A bar/lounge
  • A beach bar
  • A restaurant

Things to do

  • Kayaking
  • Snorkelling

Family friendly

  • Separate bedroom
  • Separate in-room dining area

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On a lake
  • On a private beach
  • Terrace

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Separate dining area

More

  • Ceiling fan
  • Electrical adapters
  • Mobile key entry
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:30 AM - 9:30 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5 to 10 for adults and USD 5 to 10 for children
  • Airport shuttle fee: USD 50 per vehicle (return, maximum occupancy 5)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a first aid kit and window guards

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Property is also known as

Bacalar Lagoon Resort Pedro A. Santos
Bacalar Lagoon Resort
Bacalar Lagoon Pedro A. Santos
Bacalar Lagoon Resort Hotel
Bacalar Lagoon Resort Pedro A. Santos
Bacalar Lagoon Resort Hotel Pedro A. Santos

Frequently asked questions

Is Bacalar Lagoon Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Bacalar Lagoon Resort?

Self-parking is free at this property.

What time is check-in at Bacalar Lagoon Resort?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Bacalar Lagoon Resort?

Checkout is at noon.

Does Bacalar Lagoon Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 50 per vehicle applies.

Where is Bacalar Lagoon Resort located?

Nestled on the beach, this Pedro A. Santos hotel is 0.2 mi (0.2 km) from Lake Bacalar and 9.1 mi (14.6 km) from Chacchoben Ruins. Laguna Bacalar Ecological Park and Cenote Negro are also within 32 miles (52 km).

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Bacalar Lagoon Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 117 out of 212 reviews
Rating 8 - Good. 49 out of 212 reviews
Rating 6 - Okay. 19 out of 212 reviews
Rating 4 - Poor. 13 out of 212 reviews
Rating 2 - Terrible. 14 out of 212 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

ALBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hermosa experiencia

Excelente servicio por parte de los anfitriones, Ángel el cocinero muy atento y muy rica su comida, muy lindo complejo y una excelente vista de la Laguna.
Stayed 1 night in Mar 2022

8/10 Good

francesca

Stayed 1 night in Feb 2022

10/10 Excellent

JOSE JAVIER ALMEIDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es la segunda vez que me hospedo aquí, esta un poco retirado del centro de Bacalar, pero tener la laguna saliendo de tu habitación no tiene precio, además tienen juegos para niños pequeños, kayaks, camastros, palapas, mesas, todo en buen estado y disponible para usarlo. Si buscas estar alejado de la muchedumbre es un buen lugar.
Stayed 3 nights in Dec 2021

4/10 Poor

Ivonne

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Pensarlo bien antes de reservar

Esta muy alejado el lugar de bacalar, y si estan bien las instalaciones pero no me gusto nada que por la temporada no te dejan usar el AC, y al ser procedente de un lugar frio, no es nada comodo lograr dormir bien.
Stayed 2 nights in Dec 2021

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing spot for a quick getaway - The lagoon is a special place! Roberto was so helpful and I really enjoyed my stay! Thank you
Stayed 1 night in Dec 2021

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is nestled in a lush and fertile jungle setting. Conveniently located off the 307 between Chetumal and Tulum, this tropical and inspired facility is an undiscovered gem and is an absolute paradise beckoning anyone looking for a peaceful and laid back visit with the gorgeous lagoon views, the Mexican sunrise, and a truly restorative vacation. The proprietor, Roberto, and his wife are gracious and welcoming hosts eager to share their slice of heaven with their guests. Roberto was a true host in every sense of the word. He was quick to accommodate our last minute reservation and extended more kindness and consideration than I’ve ever encountered from any staff during all of my travels. Our meal was cooked to order by a local chef and the quality was astounding. The property itself is uniquely designed with villas that blend perfectly into the setting and contribute to the overall beauty. Every part of the facility is well cared for and spotlessly clean. There are covered decks with loungers which extend over the lagoon and allow for spectacular views. I highly recommend trying this place. You won’t regret it.
Stayed 1 night in Dec 2021

2/10 Terrible

j luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fatal, el hotel está cerrado y aún así aceptaron la reservación y por comentarios esta es una práctica común, reservar con sobre cupo
Stayed 7 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Really I place to unwind and relax in solitude. The location was a bit unique and isolated so if you want to be near town this is not the best location. Now if you are looking for a real getaway then this is the place no crowds and pleanty of beach!
Stayed 2 nights in Feb 2020

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para descansar y el trato de el personal de lo mejor
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

2/10 Terrible

Bergey, Paris

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Nous sommes restés qu une seule nuit dans l’hotel. Chambre avec vue sur le parking alors que l hotel est totalement vide. Aucun service. Pas de restaurant, uniquun self avec un olat unique (pas bon du tout), pas d’animation, le personnel ne parle pas abglais. Nous sommes restés uniquement une nuit au lieu de trous. Aucun geste geste, pas possible d’annuler le jour de notre arrivée. Je coys sollicite donc afin d avoir un remboursement des deux nuits. Publicité mensongere. Première déconvenue avec expedia zn 10 abs.
Stayed 3 nights in Jan 2020

10/10 Excellent

GIUSEPPE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La struttura è posizionata in un posto da favola, direttamente sulle sponde della laguna. Consigliata per chi vuole rilassarsi qualche giorno ed anche per le famiglie. Davvero incantevole
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un Paraíso dentro de México. Lo que podrían mejorar es el camino de acceso al Hotel y de ser posible, su conexión de Internet. El servicio, la comida y las instalaciones son excelentes.
Stayed 7 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones son muy bonitas y confortables solo falta un poco más de organización
Stayed 3 nights in Dec 2019

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención es excelente, la comida muy buena, las instalaciones son muy cómodas. La vista a la laguna es espectacular y toso esta muy limpio
Stayed 2 nights in Dec 2019

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Ricardo, MÉRIDA, YUCATÁN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encantó el lugar, alejado del bullicio de la ciudad y a orillas de la laguna, está algo retirado de la carretera federal pero créanme que vale la pena. Muy limpio y en muy buenas condiciones, el servicio de la gente, la comida del chef Ángel excepcional, si quieren viajar a un lugar para relajarse y despejarse del ajetreo diario este es una excelente opción
Stayed 2 nights in Nov 2019

4/10 Poor

luis

Liked: Cleanliness
Esta feo el camino, el resort no tiene wifi, no cobra con tarjeta, es muy cara la comida y los tours son una estafa
Stayed 4 nights in Nov 2019

10/10 Excellent

Gisela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The lagoon is just beautiful and the place is so quiet. The rooms are ok, but there were no electricity and the AC didn't work. It is not so confortable to sleep without it. The people is very nice and they do they do a great effort to please the customers. they have kayaks but one was broken and my sons had a difficult time to return to shore.... I suggest they should review the equipment they have
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fui con mi familia y lo gozamos, tienes la oportunidad de meterte a la Laguna porque está bajito. Los niños estaban MUY felices. El servicio increíble.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar muy relajante. Limpio. Recomendable Lo único que si hay que ir preparado con todos lo necesario porque está algo retirado de Pueblo de Bacalar
Stayed 2 nights in Aug 2019

8/10 Good

VERA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar está a 40 min del pueblo de Bacalar son cerca de unos 10 a 15 min en un camino donde no hay nada. Es un lugar con 8 villlas con cama matrimonial y otra habitación con una litera donde caben 3 personas. El lugar se abastece de electricidad por plantas eléctricas por la noche. Hay ventiladores, no hay televisión si hay wifi. Un par de veces a la semana llegan a las instalaciones de excursion extranjeros pero va una pareja que hace masajes (excelentes). El personal es de lo más amable. El chef nos ofreció ir al hotel a las 5 am a prepararnos un desayuno porque íbamos de excursión a Calakmul. Tienen kayaks, inflables al servicio de los huéspedes sin costo alguno. Quedamos encantado y al estar retirado las estrellas se veían espectaculares. Súper recomendado pero tienen que ir consientes que no es en medio del bullicio del pueblo. La Vista insuperable.
Stayed 4 nights in Aug 2019