Khu sảnh

Nhận xét về Country Inn & Suites by Radisson, Chicago O'Hare South, IL

3 out of 5

Nhận xét

6,4
Đánh giá 10 - Xuất sắc. 277/1001 nhận xét" "
Đánh giá 8 - Tốt. 174/1001 nhận xét" "
Đánh giá 6 - Được. 186/1001 nhận xét" "
Đánh giá 4 - Kém. 176/1001 nhận xét" "
Đánh giá 2 - Tồi. 188/1001 nhận xét" "

6,6/10

Sạch sẽ

7,0/10

Nhân viên & dịch vụ

6,4/10

Tiện nghi, dịch vụ

6,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

6,6/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

pamela

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Still can tell its and old facility, but the front desk was helpful
Lưu trú 3 đêm vào Tháng 5, 2024
Manager trả lời vào 29/05/2024
Hello pamela, We appreciate your feedback on our front desk service and take all comments seriously for continuous improvement. Our team is always ready to assist guests to ensure a comfortable stay. If you have any concerns or further feedback, please feel free to contact our management team directly. Thank you for choosing to stay with us.

8/10 - Tốt

Irish

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 29/05/2024
Hello Irish, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 - Xuất sắc

Kara

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had a very clean room and bathroom, staff was helpful and nice, no issues at all! Pool area was kept up and cleann water was good temp, great stay would go back again!
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 27/05/2024
Dear Kara,Thank you for staying with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

6/10 - Được

Josephine W.

Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 27/05/2024
Dear Josephine,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 - Xuất sắc

Utana

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
They gave us prompt service very helpful.. very Very courteous and helpful told us about deals riom was clean provided extra towels when asked . Check in and check out was easy
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 25/05/2024
Hello Utana,We are delighted to hear about your positive experience with our prompt and courteous service during your stay. Our team takes pride in ensuring guests have a comfortable and seamless check-in and check-out process. Should you have any future inquiries, feel free to reach out to us.

8/10 - Tốt

Danielle

Thích: Sạch sẽ
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 26/05/2024
Dear Danielle,We loved having you stay with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 - Tốt

Leidy Lorena

Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 25/05/2024
Dear Leidy,Thank you for staying with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

2/10 - Tồi

Kori

Đi theo nhóm
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room was dirty, property felt dingy, our air conditioner was broken in a way that it made constant thunking noises, and at breakfast no one was cleaning at any time so the waffle/hot item bar was disgusting with waffle batter, chunks of eggs, etc. I was promised I’d get a refund so hopefully that actually happens, but I would never stay here again. The the staff was nice-ish, but none of my very real and legitimate issues were handled at any point.
Lưu trú 2 đêm vào Tháng 5, 2024
Manager trả lời vào 24/05/2024
Hello Kori, We apologize for the inconveniences you encountered during your stay. Please reach out to our management team directly to discuss your concerns further. Your feedback is valuable as we continue to strive for excellence in guest satisfaction.

6/10 - Được

Henry

Thích: Nhân viên & dịch vụ
carpeting could use vacuuming
Lưu trú 3 đêm vào Tháng 5, 2024
General Manager trả lời vào 22/05/2024
Dear Henry,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 - Xuất sắc

Lori

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff all help make our stay with disabled adult AWESOME!
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 22/05/2024
Dear Lori,It was great to have you staying with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

8/10 - Tốt

Paul, Weston

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Light was not the best in the bathroom fixture.
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 22/05/2024
Hello Paul,Thank you for sharing your feedback. We appreciate your comments and will pass this information along to our maintenance team for review and improvement. We hope this did not greatly affect your stay and that you otherwise enjoyed your time with us.

6/10 - Được

Richard

Đi cùng bạn đồng hành
Hot water took a long time to heat up and the hotel was average
Lưu trú 2 đêm vào Tháng 5, 2024
Manager trả lời vào 22/05/2024
Hello Richard, We regret to hear about the delay you experienced with the hot water. Your feedback on your overall stay is valuable to us for future improvements. Thank you for sharing your thoughts with us.

4/10 - Kém

David Charles, Milton

Khách đi công tác
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Room was in rough shape, building was in rough shape, but nothing crazy and it saved me some money.
Lưu trú 17 đêm vào Tháng 4, 2024
General Manager trả lời vào 16/05/2024
Dear David,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 - Xuất sắc

Kenneth

Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 16/05/2024
Dear Kenneth,Thank you for choosing us at ountry Inn & Suites by Radisson, Chicago O'Hare South, IL during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 - Tốt

Imtiyaz

Đi cùng gia đình và trẻ nhỏ
Thích: Tiện nghi, dịch vụ
It was very clean. Staff was very helpful breakfasts was very nice
Lưu trú 4 đêm vào Tháng 5, 2024
Manager trả lời vào 14/05/2024
Hello Imtiyaz,We're delighted to hear you found our hotel clean and our staff helpful during your stay. It's great to know you enjoyed our breakfast offerings as well. Should you have any more feedback or require further assistance, please don't hesitate to reach out to our management team directly.

10/10 - Xuất sắc

Lora, Edina

Đi theo nhóm
Thích: Tiện nghi, dịch vụ
Very friendly desk staff and hotel was very clean
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 14/05/2024
Hello Lora,We are delighted to hear that you found our desk staff friendly and your room clean during your stay with us. Your positive feedback is greatly appreciated and we hope to welcome you back soon for another enjoyable experience at our hotel.

10/10 - Xuất sắc

Angel

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Always N’jOY when i come here
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 14/05/2024
Hello Angel,We are thrilled to hear that you consistently enjoy your stays with us! Your satisfaction is our priority, and we look forward to welcoming you back for more N'JOYable experiences in the future.

10/10 - Xuất sắc

Loretta Frances

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location. Enjoyed the amenities.
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 11/05/2024
Dear Loretta,Thank you for staying with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

8/10 - Tốt

Jamial

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was ok, the rooms are nice but has a lot of outside bugs in your room
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 10/05/2024
Hello Jamial,We appreciate your feedback and apologize for any inconvenience. We always strive to maintain high cleanliness standards throughout the property. We recommend contacting our management team directly to address any concerns regarding pests. Your input helps us improve for future guests' experiences.

10/10 - Xuất sắc

Loretta Frances

Thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 11/05/2024
Dear Loretta,Thank you for staying with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

2/10 - Tồi

Ram

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 10/05/2024
Hello Ram,We're sorry to hear your stay didn't meet your expectations. Please reach out to us directly so we can address any concerns you may have and make things right. We value your input and hope to welcome you back for a better experience.

6/10 - Được

Vickie

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Smells of garlic.
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 10/05/2024
Hello Vickie, We appreciate your feedback and apologize for any inconvenience caused during your stay. We always strive to maintain a pleasant environment for all our guests. Your concerns will be shared with our team for further review and improvement. Thank you for bringing this to our attention.

6/10 - Được

Vatsal

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 4, 2024
Manager trả lời vào 10/05/2024
Hello Vatsal, We appreciate you choosing our hotel for your stay. If there were any aspects that did not meet your expectations, please reach out to us directly so we can address them promptly. We hope to welcome you back for an improved experience in the future.

8/10 - Tốt

Carolina

Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 27/05/2024
Dear Carolina,Thank you for staying with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 - Xuất sắc

mark, Sacramento

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 4, 2024
General Manager trả lời vào 08/05/2024
Dear Mark,It was great to have you staying with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

2/10 - Tồi

Molly

Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
So dirty I wore flip flops in the shower. Hair on the “clean” sheets and countertops. Old food on carpet. Pool is in disarray. Room was right down the hall from front desk and they did nothing to stop other guests’ loud shouting in the hallways that lasted until 3am!
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 06/05/2024
Dear Molly,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 - Xuất sắc

Joseph

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Great stay but wifi was terrible
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 07/05/2024
Hello Joseph,We appreciate your feedback regarding your recent stay with us. We apologize for any inconvenience caused by the wifi connection and will address this with our team for future improvements. Thank you for choosing our hotel, we hope to welcome you back soon.

10/10 - Xuất sắc

Candelaria Jazmin, Mexico

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
👍
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 04/05/2024
Dear Candelaria,Thank you for staying with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

8/10 - Tốt

Reinier

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Muy lejos
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 07/05/2024
Dear Reinier,We loved having you stay with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 - Được

Sharon

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Need to upkeep, paint was dirty at bathroom. Breakfast is ok. Wifi not working with password. TV signal on and off.
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 04/05/2024
Dear Sharon,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

6/10 - Được

Jessica

Đi theo nhóm
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi, dịch vụ
Breakfast could of been better. The tv didnt get very loud. When people are next to upu or above you it sounds like people are stomping every step they take. Tub was chipping. Beds were ok. Good for if ur staying for one night
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 01/05/2024
Dear Jessica,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 - Xuất sắc

JAIME

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Close to Ohare airport.
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 01/05/2024
Dear Jaime,It was great to have you staying with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

4/10 - Kém

Anna

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
I used my Expedia account to book a 1 King Bed suite room, and pay at property. They tried to charge my card without my permission. I was not happy about that because I needed to move some money around, and I thought I was going to pay at the property. When we arrived I ended up with a double Queen bed room…. Apparently, the hotel was fully booked and couldn’t change my room. The room we got needed swept under the bed, and in the corners. Needed a wipe down around the coffee maker, bathroom walls, the wall near the room door, and end table. The shower curtain needed replaced, it was ripped at the top and had a few holes, and the pole was not screwed in all the way. No bathroom exhaust fan, which will create mold soon. The sink drained really slow. The air conditioning didn’t blow out hard enough. The beds felt ok, springy. The UBS charging port didn’t work. The pool area: needed attention on the walls, the bottom of the wall needed scrubbed, the hand rail on the pool steps was wobbly, some pool chairs needed cleaned or replaced due to rips. Outside the pool patio: the chairs were a hot mess, the door key wouldn’t work to open the door, and door didn’t get clean all the way. Breakfast was good, and the staff was nice.
Lưu trú 2 đêm vào Tháng 4, 2024
General Manager trả lời vào 29/04/2024
Dear Anna,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 - Được

Isiah

Quietness.
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 25/04/2024
Dear Isiah,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

6/10 - Được

Julie

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
General Manager trả lời vào 23/04/2024
Dear Julie,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 - Xuất sắc

Oluyemisi

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great place to stay at, close to the airport and has shuttles to and from the airport!
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 19/04/2024
Dear Oluyemisi,We are delighted that you decided to stay with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

4/10 - Kém

Keith

Lưu trú 2 đêm vào Tháng 4, 2024
General Manager trả lời vào 08/05/2024
Dear Keith,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

2/10 - Tồi

Dianne

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
General Manager trả lời vào 17/04/2024
Dear Dianne,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

4/10 - Kém

Belinda

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 16/04/2024
Dear Belinda,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 - Xuất sắc

Vicky

Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Breakfast bar was great.
Lưu trú 3 đêm vào Tháng 4, 2024
General Manager trả lời vào 16/04/2024
Dear Vicky,We loved having you stay with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 - Kém

Mercedes

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Front desk staff is unorganized and seems like they need more training. Took a long time to even check in. Room is nice
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 13/04/2024
Dear Mercedes,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

4/10 - Kém

Mehdi Zahid

Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 30/04/2024
Dear Mehdi,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 - Tồi

Donte

Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 30/04/2024
Dear Donte,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 - Tốt

Jean

Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 29/04/2024
Dear Jean,Thank you for staying with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 - Xuất sắc

Camilo

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excelent Service
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 08/04/2024
Dear Camilo,Thank you for staying with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 - Tồi

Christina

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 04/04/2024
Dear Christina,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

4/10 - Kém

Jennifer

Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Location needs a deep clean. Vents are all covered in inches of dust. Beds are hard and furniture is uncomfortable. Pool is very cold and hot tub is barely warm. Husband went into the hot tub the first day and when he got out and water evaporated, he said his skin was burning from the chemicals. Seemed like they kept adding more chemicals instead of properly cleaning it. Also, husbands keycard needed to be reset no less than 20 times while we were there. Very inconvenient. Location shares a parking lot with another hotel chain. Not sure if that place is owned by the same owners or is any better, but I would definitely not stay at this location ever again.
Lưu trú 4 đêm vào Tháng 3, 2024
General Manager trả lời vào 01/04/2024
Dear Jennifer,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 - Tồi

Debra, Chicago

Đi cùng gia đình và trẻ nhỏ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The beds were hard and very uncomfortable. We had teenagers in the next room and sounded like they were having wrestling matches. No one from the frotdesk came up to talk with them. Went to go do laundry in their facility and was out of order. Told me to go across the parking lot to the Hoiday Inn. There internet is very poor here. My daughter had a issue with her vehicle and could not get the ap to work on her phone. The frontdesk said that people were making them aware of the car, but they never text anyone staying there f ths was there vehicle. Besides every hotel I've stayed in you fill out on a card with a card with year, make , model, color and plate number just in case of an issue. They DO NOT. The bottlom of the pool is peeling. Don't know how often they clean it but a lot of hair. Bathroom walls were cracked and peeling so bad. Paint splatter on floor and cabinet shelves of sink. Smeared brown paint on the whites walls and left it. Had meet a few different people there that said they would never come back here.even if it was for free. Also breakfast was nothing to brag about. Thought i was eating powered scrambbled eggs like the Army. Oh and it takes about 7-10 mins to finally get ht water fr shwers.
Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 28/03/2024
Dear Debra,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

4/10 - Kém

KENICHI

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Wifi didn’t work. Hot water wasn’t stabilized to come out. Rest was nice.
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 26/03/2024
Dear Kenichi,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 - Tốt

Denise

Thích: Sạch sẽ, nhân viên & dịch vụ
Very helpful
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 25/03/2024
Dear Denise,Thank you for staying with us at Country Inn & Suites by Radisson, Chicago O'Hare South, IL and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager