4/10 - Kém
Blessing
Đi cùng gia đình
01/10/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This location was very subpar, unfortunately. Our family booked two rooms for a 3 night stay for a graduation at the convention center nearby. The walk was great and very accessible.
However, we were most disappointed by the cleanliness of this hotel and the customer service when issues were raised. For example, when we checked in the room was absolutely disgusting. It simply had not been cleaned, especially the bathroom. The only thing that was clean were the sheets. When we asked about why the bathtub looked so gross and the room looked like no one had cleaned it, the front desk attendant said that because they were so booked they didn't have time to fully clean all the rooms and they'd try to have someone come by later ( day 2). WHAT?! We paid full price but get a half cleaned room?! A bathtub that still has visible gunk from the previous guests?! What a crying shame! That has to be some sort of health code violation.
And to add insult to injury, the attendant was very cold and matter-of- fact.
We were very disappointed by our stay, will not be back, and will not recommend for others to stay here.
Blessing
Lưu trú 3 đêm vào Tháng 9, 2025