6/10 - Được
Muhammad A
Đi cùng gia đình
30/12/2025
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
I stayed at this hotel on December 24, and unfortunately, the experience was disappointing.
The room itself was acceptable, but it had a strong odor, as if it had been closed for several days. The same smell was present on the bedsheets and pillows, and the blankets did not feel freshly washed—they felt reused. In the bathroom, although the towels appeared washed, they were extremely hard, worn out, and past their usable life. Even the hand towels were yellowish in color. Thankfully, I always carry my own towels, so I didn’t have to use them.
While these were unpleasant, they were still manageable. The biggest issue was the overpowering smell throughout the building. The reception area was fine, but the moment we stepped onto the second floor, it smelled like a garbage truck. The odor was so strong that we had to cover our noses while walking to the room.
Initially, we thought it might be due to Christmas Eve and delayed garbage pickup. However, the same smell remained for the next two days, which made it clear this was not a temporary issue.
I contacted Expedia to request a refund for the remaining two nights so we could move to another hotel, but the hotel did not approve the request.
We were mostly visiting family and only used the hotel for rest, but the smell made the stay very uncomfortable. Overall, this was not a pleasant experience, and Extended Stay is now on my blocked list going forward.
Muhammad A
Lưu trú 3 đêm vào Tháng 12, 2025