6/10 - Được
Donald
24/07/2025
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
So the facilities were excellent however getting any staff to respond was a nightmare. I booked a 2 queen standard room for 4 adults and was inly provided with 2 towels. When I politely asked for a few more I was told that "they didn't have any". I asked again and got somewhat of an attitude. After asking for a third time, I was finally provided with them quite a bit later. There were no towels at the hot tub or pool and there were unattended children there with no oversight from staff. We tried calling the front desk before our checking to see if the rooms were ready (as we were coming in from out of town for a funeral) and couldn't get anyone to pick up. 3 calls later someone answered with no clear answer if our rooms were ready. They just told us to come in and see. Finally, the toilet in our room clogged and yet again, no answer from the front desk. It was hours before someone came to the room to fix the toilet. I'm usually not a picky person and the hotel was in great shape but it seems like the place was either severely understaffed or the staff just didn't care. Sorry to say it but I was disappointed in our stay.
Donald
Lưu trú 2 đêm vào Tháng 7, 2025
