Search Hotels Near China Fire Museum, Beijing

"Hotel is in great location, but is getting dated. Definitely not worth the price asked for the room. Breakfast was ok, but it’s more for Asian customers, if you expect something like in NY - expect a massive disappointment. Customer service was poor - definitely not what you expect from Hyatt. Biggest letdown was how wrong they got everything for my wife’s birthday. Instead of birthday dinner we got a date night package, and when we pointed them at the mistakes nothing was fixed. It’s 2 weeks now that I’m waiting for any response from Hyatt, and hope on receiving any feedback is fading. Overall, they only have the Hyatt name - and nothing else. No service, no customer care. No 5 star standards. Only the shiny outside. Major disappointment. Stay away"

"The property is a little over presented what you see in the picture is not what it really looks like in reality. Location is central but the room amenities are hard to use or not usable at all. If you want to upgrade there isnt much option. The staff was the best part of our stay especially the Manager Zhang Na. On our first night, they informed us of the water outage which was not the greatest news when you travel over 2000 kms to get there."

"Amazing staff helpful polite it was a great stay"

"Excellent service."

"Front reception staff are very friendly and helpful. Welcomed me with a warm smile. It is centrally located to main street and walking distance to many restaurants. The room was a bit hot and they brought a fan to the room. The manager said it’s warm because it’s winter season for them. Which was perfectly fine with me. There’s a great coffee shop in the lobby. Staff helped me ordered raincoats (as I was heading to Zhangjiajie). The raincoats were delivered to my room via a robot within 25 minutes. Overall, the room is spacious, clean, basic amenities, and a complimentary plate of whole fresh fruits. I didn’t order hotel breakfast as there are many places nearby for less expensive breakfast. Def would stay here again. Highly recommended."

"Excellent "

"Air-conditioning is not turned on and window can only open a bit so very stuffy and hot."