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"Room was always very clean and we received fresh towels and toiletries every morning"

"All as expected"

"This hotel is above the Meitetsu bus terminal. It provides very convenient access to anywhere at Nagoya. Overall fixtures and furnitures are bit old such as toilet and desk. My room has an open view facing railways but cannot really see and enjoy due to the dirty outside window. It could hear little bit of the train running noise but it is acceptable and does not affect my sleep. Staff are friendly and helpful. Security is not ideal because non-resident can access to any floor without access card. "

"I wish I had eaten breakfast or dinner here - it looks like it would be great -- but be aware when traveling Japan that you often need to reserve ahead of time. We did not reserve, and when we checked in, everything was booked. Loved our room, the lobby, did not use the onsen but they looked very nice. Hotel location seems be about as good as you can get."

"Very enjoyable experience. The staff was/is, overall, incredibly respectful/kind and the breakfast and dinner buffet, a better and cheaper option, was fantastic (with a large variety of options). The only issue with our stay is I have a shell fish allergy and made the mistake (my fault) of not informing the staff with enough lead time and the result was the fixed price dinner we paid a premium to enjoy, was not enjoyable as they could not substitute any ingredients, the server was visibly frustrated and made me feel embarrassed about my allergy, and the front desk after (our meal) suggested we eat at the buffet for our next evening meal, though they would not offer a refund for the difference. The Hakone area is beautiful and a nice break from Tokyo, Kyoto, etc. though the options for daily excursions are limited to the open air museum (really nice), a small museum, etc. "

"The hotel was nice, however was very high on price point comparatively given other places we stayed in Japan (despite the grand prix being on, the price of the room was very high for the size/distance from the station), particularly as the room was very small. The staff were friendly during the stay and the hotel served well as a base for what we needed. Walk to Nagoya station is 30 - 40 minutes when the metro is not running. "

"An excellent hotel, very morden glass building connected to the Nagoya station complex. The room is very well designed and very clean. It is on top of the restaurant floors (one of the largest restaurant floors in Japan with 40+ restaurants) and connected to the dept store and shopping malls. Highly recommended. "

"Lovely place to stay in Hakone. Clean room and sweet attentive staff. We loved the onsen! The breakfast and dinner gave you many choices and the food was very well prepared and tasty!"

"All well"