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"Service is slightly below average. Breakfast is disappointing "

"I chose this hotel primarily because of its excellent reviews and its convenient location. However, there were several issues during our stay that affected our overall experience. During breakfast, the restaurant was very crowded and we had to wait approximately 15 minutes for a table. When we were eventually seated, the table had not been properly cleaned, despite being directed to it by staff. We also visited the spa as we were quite tired. Unfortunately, the therapist who attended to me was coughing throughout the massage and did not apologise, which made the experience uncomfortable. Given the premium pricing and the hotel’s five-star standard, we had expected a higher level of professionalism. The most concerning incident occurred in the evening. When we returned to the hotel at around 9:30 pm, we found our room door unlocked. This was extremely distressing for us. We immediately contacted the manager. We were later informed that housekeeping had left the door open while removing items after cleaning. Although we appreciated the explanation and the complimentary airport transfer offered the next day, the incident left us feeling unsettled and we did not sleep well that night. While we understand that it was Chinese New Year and the hotel was operating at full capacity, room security should never be compromised. We still value the hotel location and consider staying again in the future. We hope that our feedback will be taken constructively to improve the guest stay."

"Clean rooms, friendly staff, good breakfast spread. "

"Staff were very friendly. However, the room needs refurbished/reconditioned to look new/fresh. We saw cockroaches as well😢"

"Great hotel "

"Clean room, respectful and understanding staff"

"Great family stay at Kristal Hotel! We really enjoyed our time at Kristal Hotel. The staff were super friendly and helpful from the start, and the place felt clean and comfortable. Our room was spacious enough for the whole family, and the beds were really comfy. Breakfast was tasty with plenty of options, and the kids loved it. The location was also great — close to shops and restaurants but still nice and quiet at night. Everything was easy and stress-free, which made our trip even better. We’d definitely stay here again next time we visit. Highly recommend for families!"

"Very nice room,decor and shower. Food onsite was good and reasonable price. Close to PIM mall"

"The hotel looks neat, the lobby is tidy, the staff is friendly, the breakfast is reasonable. I know you can't expect much from a two-star hotel, but in this case, the hygiene of the room left much to be desired. The bathroom was filthy and had mold everywhere. After showering, the drain started to stink. This sewer smell lingered all night. We were planning to stay longer if the hotel had been satisfactory. I am aware that you cannot expect much from a 2-star hotel, but at least a little bit of hygiene would be nice."