Hotel Parque Real

I do not understand how this hotel can possibly be rated 4☆. Booking in went smoothly but from then on it was dreadful. We had booked 2 nights with breakfast. The first morning breakfast was reasonable but we had to ask for cups, dishes, cutlery, not what you would expect from this class of hotel. The second morning the coffee machine was broken, the eggs had run out at 9am and they couldn't cook any more. No Croissants either. The biggest let down was the full day we were there our room was not cleaned. Apparently the cleaner had told reception we had refused access but considering we were out from 10 am to 6pm and didn't see a cleaner we were left somewhat disappointed and confused They did bring us clean towels at 7pm. The staff in the bar and restaurant were working really hard but obviously totally understaffed to provide the service one should receive from a 4 ☆ hotel.

cama grande y comoda limpieza atencion al cliente todo maravilloso.