Search Hotels in Civic Center Mall, Phoenix

"Nice bar"

"Always enjoy our stay thee"

"Y"

"We visited during a time when the resort had a large event scheduled, which was supposed to shut down the main pool area. While the pool never fully closed, several amenities were affected. Multiple restaurant options were unavailable, the slide was shut down for part of the day, and there were periods without music, which took away from the overall experience. The most frustrating aspect was the lack of communication. We only learned about the potential pool closure after asking about renting a cabana. There was no prior notice about restaurant closures—we found out only when we tried to dine. Additionally, some staff members seemed unaware of what was open or closed, leading to inconsistent and confusing information. That said, the resort itself is beautiful, and the front desk staff were very kind and understanding when we raised our concerns. I would still recommend this resort and would consider staying again, but I hope they improve communication, especially regarding large events that impact guest amenities."

"Thus is a very large property a bit outdated should be quoted as a 3 star not 4 star.staff was ok no concierge pool staff not very attentive. Location is good "

"The staff was very accommodating and made sure we were able to get an early check in and that we had everything we needed! "

"I was unable to get a shuttle to the hotel on my return flight."

"The hotel is older. The first room we were put in smelled musty and the restroom was dirty. The 2nd room we were put in was fine. The restroom was updated but the carpet in the room was dirty. The beds were very uncomfortable. "

"We had a great time. The room was fantastic, my kids loved the pool and clubhouse, staff were very helpful. The area overall, sure it is a little sketchy. But I would not think twice about staying at this proeprty again. "