Khách sạn Cleveland

"Clean"

"The staff person we got was not chatty at all. Seemed borderline rude. We reserved two rooms but she only have us one. We caught it right away and she added the 2nd room back. The 2nd room was horrible, it smelled like a chain-smoker lived there for 5 years. So we requested a different room and ahe was able to switch us over so that we are next to each other. Still not single smile or acknowledgement. I think that was the weirdest part of our stay. The pool was nice but small and super hot. Must...

"casino"

"Beautiful place. Super friendly staff. The only issue was the fire alarm going off for what seemed like forever. I’d stay there again."

"The location, the decor and furnishings, especially the layout of the suite were all good. However, there are several shortcomings that hugely let down the profile of the property (e.g.,upscale restaurant onsite) and hence the guest experience: 1) Housekeeping - it was not spelled out clearly during check in that it was by request only, but mentioned in fine print on the jacket for the access keys, which is easy to miss. There was no literature related to the property in the room (nor was a...

"Great!"

"I didn't like the fire alarm going off at 11am when you get in at 4 am and no warning what so ever! The manager lied and said they have no idea when the are coming to test the alarms I call bu You don't just test alarms that is poor management. Was only compensated 1 day when there mistake ruined 2 days! Never again unless management is replaced!"

"The room was clean, shower, staff, all very good. Unfortunately the whole building needs to get knocked down, and redone. Very old building."

"The room was clean, up-to-date well maintained"

"I stayed there twice within 2 weeks. First visit the room I booked was unavailable. No reason. The room I was put in the regular air conditioning didn't work. They had a (non-window) portable AC unit on the floor. It was very noisy. Room had coffee amenities but no coffee maker. That took 4 hours and 3 tries to get one. Microwave didn't work; requested one, never got it. Despite all that I booked 2 weeks later because I needed the airport shuttle early the next morning. It wasn't until I was...

"Well first of all I booked a room with a pool view. Upon arrival to the hotel I was informed that the pool was broke. Had I known this ahead of time I would not have booked there. It did not say anywhere on their website that their pool was broke. Second of all the check-in person accidentally charged my credit card $3,000. My room was already paid for Via Expedia. The only credit card information he needed what for accidentals and he charged at $3,000 on accident. Then he refers to charges...

"Parking was very easy. Charming place to stay. Very quiet. Generous offering of amenities."

"Everything was amazing, only issue we had was the spotlight a foot away from the window shining in, made it seem like daylight outside even with both blinds closed. Other than that, staff was very friendly, breakfast was good. Would stay again"

"Quand même propre et pas trop délabré."

"Room was very clean and the staff was very helpful. Breakfast buffet was delicious"

"Breakfast closes before 10 they come in to tell you they are closing it"

"Room didn't look clean."

"Alicia is the best! Your toilets are so low...we are 5'8 & 6'3 so that was a very uncomfortable situation. Breakfast was no big deal... thanks tho!"