Search Hotels Near Cold Water Canyon Golf Course, Wisconsin Dells

"We had to stop during our road trip and spend the night before heading on the road again to continue our trip. The check in was fine. Once we got to the room, the room was not cleaned. The bathroom was dirty in urine and hair all over. After we called date front desk, we were told that they don’t have another room in the same building and had to move to a different building. In order to do that we had to load our stuff in the car, get my kids including an infant, and drive there . The buildings of this property are all over the city. It’s very inconvenient to check in and have to load all your stuff in the car and drive to another location in the middle of the night. Customer service was terrible. The lady had the worst attitude over the phone. She would not listen to what I have to say, instead she raised her voice to talk over me as if it was my fault for requesting a clean room or for someone to come and clean it. Eventually we had no choice and moved to another building. Based on what they said that was an upgrade. The room was exactly the same. The building itself had to make a difference apparently. We finally checked in to the clean room at almost 2 am. I was told to call in the morning and talk to a manager. The manager told me he could give me 10% off our next visit. We are not coming back to this place ever again. A clean room should be standard practice. No one should feel terrible for wanting a clean room. "

"Booked our hotel and the posting said underground tunnel to the waterpark we went to Wisconsin in December when it was 8° and the hotel room we got was not even attached to the main building so it’s not very beneficial to take toddlers and 8° weather in your car after they’ve been to a waterpark Also, it snowed while we were there and in three days, nobody bothered to clear the walkways or the sidewalks outside the room. They simply threw salt down. Just hoping it would melt. All I did was make everything slushy. For how much you pay to be here, you would think they would take a little bit more pride in their appearance of their hotel and their name."