Dear Nicole,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Lieber Florian,Vielen Dank für die tolle Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen GrüßenHans SchultheisGuest Relation & Quality Manager

Dear Andrea Joy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear roxanne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Ninon,Thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Heather,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Oliverio,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Liebe Hannelore,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir hoffen, dass Ihnen der Aufenthalt bei uns gefallen und wir Sie bald wieder bei uns begrüßen dürfen.Mit freundlichen GrüßenHans SchultheisGuest Relation & Quality Manager

Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Agustin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Dara Aria,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Sheryl Dawn,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Lieber Franz,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen GrüßenHans SchultheisGuest Relation & Quality Manager

Dear Graham,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear David,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Hugh,Thank you for the you review of our hotel! We hope that you enjoyed your stay and hope to see you again very soon.SincerelyHans Schultheis

Dear Richard,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Jorgen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Sarju,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Faezeh,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Sibel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Pedro,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Annalise,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the inconsistency between your Expedia reservation and our hotel system. We understand that this resulted in an unsuitable room allocation for your family, and we deeply regret any discomfort caused.Regarding the parking, we apologize for any inconveniences caused by the limited availability and the associated cost. We appreciate your feedback regarding the pricing of our desserts in the hotel restaurant and will take it into account for future improvements.On a positive note, we are glad to hear that you found our interior nice and our staff friendly. It is also a pleasure to know that you appreciated the quality of our linens, including the down comforter and bathroom towels.We value your feedback and will certainly consider it as we strive to enhance our services. Should you decide to visit Köln again, we would be honored to have the opportunity to provide you with a more enjoyable stay.Best regardsHans SchultheisGuest Relation & Quality Manager

Lieber Johannes,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen GrüßenHans SchultheisGuest Relation & Quality Manager

Dear Ian,Thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Pichamol,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Lee,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Varun,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Liebe Andrea,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen GrüßenHans SchultheisGuest Relation & Quality Manager

Dear Ka Wai,Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Concerning the premium wifi, indeed it is a partner of our Hotel, our Guests are able to book this option and are connected with our Hotel Wifi, there is, as you mentioned a charge, which is to be paid with the provider.Ka Wai, thank you very much for your feedback, we hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Hyun Ho,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hans SchultheisGuest Relation & Quality Manager

Dear Wesley,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hans SchultheisGuest Relation & Quality Manager

Dear Joanne,thank you so much for your kind words! We are thrilled to hear that you had an absolutely stellar experience during your stay with us. It's always a delight to know that our guests have enjoyed their time at our hotel.We truly appreciate your praise and can't wait to welcome you back on your next visit. Your positive feedback inspires us to continue delivering top-notch service.Thank you for your kind words, and we look forward to hosting you again soon at Hotel Mondial am Dom Cologne!Best regards,Alexandra RiedingerSales Manager

Dear Guest,thank you for taking the time to share your feedback about your recent stay at Hotel Mondial am Dom Cologne. We sincerely apologize for any inconvenience you experienced during your visit.We regret to hear that the loud music from the hotel's piped music in the corridor outside your room affected your sleep on both nights. We understand the importance of a restful night, and we apologize for any frustration this may have caused. Please be assured that we have taken note of your concerns, and we will work on finding a solution to prevent this issue from reoccurring in the future.We also apologize for the inconvenience regarding the wine bar being closed over the weekend. Your feedback is valuable to us, and we will review our operational procedures to ensure that our guests are well-informed about any changes in services.Regarding the cash-only payments in the restaurant due to updating the IT system, we apologize for any inconvenience this may have caused. We appreciate your understanding during this transition period, and we are working to resolve this issue promptly to provide more convenient payment options for our guests.We genuinely appreciate your feedback as it helps us identify areas for improvement. We hope you will consider giving us another opportunity to provide you with the exceptional service that our guests usually enjoy.If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact us directly at [hotel contact information]. We value your feedback and look forward to the opportunity to welcome you back in the future.Warm regards,Alexandra RiedingerSales Manager

Dear Mark,Thank you for taking the time to share your feedback on your recent stay at Hotel Mondial am Dom Cologne. We appreciate your input, and we're delighted to hear that your overall experience was positive.We understand that you rated us 6 out of 10, and we would love to learn more about your specific thoughts and suggestions for improvement. Your insights are valuable to us as we continuously strive to enhance our guests' experiences.If there were any aspects of your stay that fell short of your expectations, please feel free to provide more details. Your constructive criticism will assist us in addressing any areas that may require attention.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Thank you once again for choosing Hotel Mondial am Dom Cologne.Best regards,Alexandra RiedingerSales Manager

Dear Michael,thank you so much for taking the time to share your positive experience at Hotel Mondial am Dom Cologne! We're delighted to hear that you had a brilliant stay and that the bed was exceptionally comfy, providing you with a great night's sleep. It's wonderful to know that you enjoyed the amazing shower and found our staff to be great.We truly appreciate your kind words and are thrilled to learn that you'll be returning in a few days. We can't wait to welcome you back and ensure you have another fantastic stay with us.Safe travels, and see you soon!Best regards,Alexandra RiedingerSales Manager

Dear Gary R,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Sarah,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Lieber Karsten,Vielen Dank für die tolle Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen GrüßenHans SchultheisGuest Relation & Quality Manager

Lieber Sven,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen GrüßenHans SchultheisGuest Relation & Quality Manager

Dear Jessica,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Clifford,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hans SchultheisGuest Relation & Quality Manager

Dear Adam,Your feedback regarding your recent stay at Hotel Mondial am Dom is deeply regrettable. I apologize if the experience fell short of your expectations. The situation you described during the check-in process is truly concerning and not reflective of our usual high standard of service. I am relieved that our manager was able to address your reservation issue, though it's disappointing to know that this was the only positive part of your visit.Regarding the unpleasant odour in the lobby, this is not a typical observation and we will ensure it is promptly investigated. While I understand your hesitation, I hope you will consider giving us another opportunity to better serve you in the future. We strive to offer our guests a memorable and enjoyable experience.Best regardsHans SchultheisGuest Relation & Quality Manager

Lieber Peter,es tut uns leid zu hören, dass Ihr Aufenthalt bei uns nicht Ihren Erwartungen entsprach. Normalerweise sind unsere Standardzimmer sowohl für Einzel- als auch für Doppelbelegungen geeignet. Schade, dass Sie dies anders empfunden haben. Was die fehlenden Tee- und Kaffeezubehör angeht, so sind wir stets bemüht, unseren Gästen ein angenehmes Erlebnis zu bieten. In Zukunft werden wir noch mehr darauf achten, dass alle Details stimmen.Wir hoffen, Sie geben uns eine weitere Chance, Sie von unserem Service zu überzeugen. Mit freundlichen GrüßenHans SchultheisGuest Relation & Quality Manager

Dear Neil,we are very pleased that you enjoyed your stay at the Hotel Mondial am Dom. It is always great to hear that the friendliness and efficiency of our staff, the cleanliness and comfort of our rooms and our breakfast buffet left a positive impression on you.We take note of your feedback regarding the menu in the restaurant. Our goal is to provide our guests with a fulfilling and enjoyable experience.We look forward to welcoming you back to our establishment in the future.With kind regardsHans SchultheisGuest Relation & Quality Manager

Liebe Elke,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen GrüßenHans SchultheisGuest Relation & Quality Manager

Dear David,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality MAnager