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"We had such a great stay! The staff were friendly and we were allowed a late checkout. They really paid attention to detail as we had had asked for specifics and they accommodated us and made us both feel at home. Loved the hot tub and the cleanliness of the room. This place is a gem and we will be back!!!!"

"Cleaniness, friendly staff, 10/10"

"Excellent Hotel! Top quality cleanliness, rooms are well maintained. Walking distance from St Luke's "Enchanted Forest" (fairy garden). Loved this hotel!"

"Yes"

"Had a nice time"

"Staff was courteous, and the hot breakfast was wonderful."

"Felt just like home quite and very clean."

"Everything was clean "

" We were nervous about this booking and honestly would have backed out if we could have. The reservation was non-refundable by the time we investigated reviews, and after reading the reviews so close to our travel date, we just decided to go for it. I’m happy we did. The reviews for this place are definitely unfair. In fact, it’s kinda outrageous because our experience was pretty close to a 5/5! From the moment we arrived, the staff at check-in were friendly, helpful, and professional. They have concierges available to answer questions and make recommendations, and they really do a great job. Shantell at Guest Services was absolutely amazing—super helpful, warm, and went above and beyond. Check-in was easy, payment was straightforward, and we had no issues accessing our unit. We had a renovated room. Yes, the flooring is inexpensive and there were a few spots of chipped paint, but none of that bothered us or was even an issue and certainly nothing that would keep me from staying here again. The unit was spacious, the bathrooms were clean, and the rooms were very nice. The mattresses are standard and basic inexpensive hotel grade but they did the job. The kitchen area was clean and well-stocked with utensils, mugs, plates, and bowls. We used paper goods, but everything you’d need is there. Awesome"