4/10 - Kém
Ngoc
Đi cùng gia đình
13/05/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Marilyn the front desk was very rude upon arrival. I had booked the hotel for my stay and my flight had arrived early. I had asked for early check in if possible, and she said she was unable to provide early check in. I had gone back to the 3rd party to see if they were able to change the dates, but was unsuccessful because the date had already passed since it was 1AM. I went back to the front desk and Marilyn said she could charge for an extra day to check in early. I agreed and paid the charge which was ridiculous since it was more than the cost of the night I had booked for. She gave me a key and upon opening the door there was another person already occupying in the room. I went back to the front desk and she gave me another room, which was also occupied. She ended up upgrading me to another room after the 3rd time and provided a complimentary breakfast and chocolates to comp her mistakes. The room had hair on the bedsheets and in the shower. I would not recommend this hotel to anyone. It seems the hotel staff do not do a full clean of the rooms and only do the bare minimum. This was a terrible experience.
Ngoc
Lưu trú 1 đêm vào Tháng 5, 2024