Dear LynThank you so much for your kind words and for taking the time to write us a rewiew. We are really pleased and thrilled to hear that you enjoyed your time with us at Wakeup Copenhagen Borgergade. We appreciate your feedback in regards to our layout, cleanliness and safety and we are happy to hear that our central location was useful to you during your visit to Copenhagen. We look forward to seeing you again and wish you a pleasant day! Best regards, Laura, Reception, Wakeup Copenhagen Borgergade.

Dear Richard,Thank you for the review and for choosing Wakeup Borgergade as your home during your visit to Copenhagen. It is of great value to us to receive feedback from you and we are pleased that we have lived up to your expectations, especially in terms of the location and our staff.We hope that we will have the opportunity to welcome you again at Wakeup Borgergade.We wish you a pleasant day!

Dear Niv,Thank you for taking the time to write us a review. We are sorry to hear that we did not meet your expectations during your stay.We appreciate your feedback regarding the additional charges for amenities, including tea and coffee, and the need to specifically request room cleaning. Your comments are valuable to us as they help us improve our services and facilities.We hope you enjoyed your time in Copenhagen and that we may have the pleasure of welcoming you back in the future.Wishing you a pleasant day!

Dear Abirami,Thank you for the review and choosing Wakeup Borgergade as your home during your visit to Copenhagen.We are pleased to hear that we lived up to your expectations, in terms of the location. We hope you enjoyed your stay in Copenhagen, and we hope that we can have the pleasure of welcoming you here again sometime in the future.We wish you a pleasant day!

Dear Eric,Thank you for the review and for choosing Wakeup Borgergade as your home during your visit to Copenhagen. It is of great value to us to receive feedback from you and we are delighted to hear that you found our staff to be friendly and that our location is great.We hope that we will have the opportunity to welcome you again at Wakeup Borgergade.We wish you a pleasant day!

Dear Galina,Thank you for sharing your feedback. We appreciate your positive comment about the bread at breakfast.We are sorry to hear about the challenges you faced with our staff. Clear and helpful communication is a priority for us, and we will address these issues to ensure our team can provide accurate information and assistance in the future.If you have any further suggestions or concerns, please let us know. Your feedback helps us improve our services for all our guests.Kind regards,AmalieFront Desk Team, Wakeup Hotel

Dear Jean-Francois,Thank you for taking the time to share your thoughts about your recent stay with us.We are delighted to hear that you found the location to be convenient, and the hotel to be quiet and clean. We hope that we will have the opportunity to welcome you again at Wakeup Borgergade.We wish you a pleasant day!

Hi Paul,Thank you for sharing your feedback with us. Regarding luggage storage after check-out, we do offer this service for a nominal fee of 20 DKK, which is approximately 2 EUR. We understand that this may be different from what you've experienced elsewhere, and we appreciate your understanding.Our rooms are designed to maximize space efficiency, offering a cozy yet comfortable stay. However, we do offer larger rooms for guests who prefer more space.Regarding breakfast, we offer a variety of options, including hams and salami, for protein. We aim to provide a balanced selection and proritize quality over quantity when it comes to breakfast.Thank you for your valuable feedback, and we hope to have the opportunity to welcome you back for an improved experience in the future.Best regards,Frederik

Dear ArthurThank you for taking the time to write us a review.We are sorry to hear that we couldn't meet your expectations during your stay. You are more than welcome to reach out to us, specifying how we may improve our services or concept for the future.We hope you enjoyed your time in Copenhagen and thank you for your feedback. Kind regards, Laura / Reception - Wakeup Copenhagen Borgergade

Hi Kimberley,We sincerely apologize for the inconvenience caused by the oversight during your check-in. It was indeed a human mistake, and we deeply regret any discomfort or concern it may have caused. Please know that the safety and well-being of our guests are of utmost importance to us. In such cases, we always strive to rectify the situation promptly and provide alternative accommodations, often including an upgrade, to ensure a comfortable stay.Regarding the amenities, we understand your expectations, and while we may not have certain amenities like a kettle, phone, or security box in the room, we do offer complimentary hot water at the reception for our guests' convenience. Additionally, we want to emphasize that our hotel maintains rigorous safety protocols to ensure that all our guests feel secure throughout their stay.We appreciate your understanding and hope that despite this initial hiccup, you were able to enjoy your time with us. Should you have any further concerns or require assistance during your stay, please do not hesitate to reach out to our friendly staff, who are always ready to assist you.Warm regards,Frederik

Dear LorenzoThank you for taking the time to write us a review.We are happy to hear that we could live up to your expectations and that you enjoyed your stay with us at Wakeup Copenhagen Borgergade. We appreciate your feedback and look forward to welcoming you again next time! Best regards, Laura / Reception, Wakeup Copenhagen Borgergade.

Hi Paul,Thank you for sharing your experience with us. We understand your concerns regarding the bedding arrangements.At Wakeup Hotel, we provide extra linen under the bed to accommodate our guests' needs. This includes additional blankets, pillows, and other bedding items. We apologize if this was not communicated effectively during your stay.We appreciate your feedback and will ensure that our team provides clearer information to guests regarding the availability of extra bedding items in the future.If you have any further questions or require assistance, please feel free to contact us at any time.Best regards,Frederik

Thank you, Janet, for your feedback. We're glad to hear that you found our staff friendly and helpful during your stay. However, we apologize for any inconvenience caused by the noise from doors slamming. We'll look into ways to address this issue to ensure a more peaceful environment for our guests. If you have any further suggestions or concerns, please don't hesitate to reach out. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Best regards,Frederik

Thank you, Katherine, for sharing your positive experience with us! We're pleased to hear that you found our rooms clean and equipped with everything you needed for a comfortable stay. Our convenient location near metro stations and local attractions makes exploring Copenhagen easy and accessible. We're glad that our luggage storage option was helpful for extending your tour on the day of your departure. It would be our pleasure to welcome you back for another stay in the future!Best regards,Frederik