Dear Paul, Thank you for sharing your review with us. We are deeply sorry that we did not meet your expectations. Your comments have been brought to our F&B Team. At our hotel, guest satisfaction is key. We appreciate your valuable feedback which will allow us to improve and constantly strive to do better. We look forward for the opportunity to regain your trust in our restaurant in your next visit. Yours sincerely, Guest Relations

尊敬的CHOI PENG ：感謝您的評論。我們酒店內每一位團隊成員均經過嚴格的殷選和慎密的考量後才委派到最合適的崗位為客人提供服務，因為我們都相信「唯有人能令人快樂」。我們很高興　閣下對我們與眾不同的服務感到滿意，更讓我們感到興奮的是，這是　閣下希望再次蒞臨的緣由。我們衷心期待在不久的將來再次為　您和您家人服務。此致，酒店客户關係部敬上

Dear Ali, Thank you for your comments. We genuinely feel privileged to read your kind comments about your recent experience at our hotel. It is always our goal to deliver exceptional service to each of our guests and we are pleased to know that your stay was no exception. We hope to welcome you back for another stay in the very near future! Yours sincerely, Guest Relations

尊敬的Ching Man：感謝閣下的評論。很高興我們提供的優質服務能滿足閣下的需求。客人的滿意程度一直是推動我們進步的源動力，也是我們成功的關鍵。我們衷心期待不久後再次歡迎閣下的蒞臨。此致，客戶關係部敬上

Dear Ngoc, Thank you for your review. We regret to learn that you experienced issues with an odor in your room. Let us reassure you that we are currently conducting improvement works in the affected room to promptly address this matter. We look forward to being of assistance again in the near future. Yours sincerely, Guest Relations

Dear KwongHing, Thank you for your review. We are delighted to hear that you truly enjoyed your stay with us. Your satisfaction is always a motivation for us and definitely the key to our success. We look forward to being of assistance again in the near future. Yours sincerely, Guest Relations

Dear HYUN SUK, Thank you for sharing your comments with us. Creating an exceptional experience for our guests is never a one-man show. Our entire team cares greatly about ensuring that each guest has a memorable visit and for all the right reasons. We are thrilled that you experienced just that. We look forward to being of assistance again in the near future. Yours sincerely, Guest Relations

Dear Chan, Thank you for sharing your comments with us. We are delighted to hear that you truly enjoyed your stay with us. Your satisfaction is always a motivation for us and definitely the key to our success. We look forward to being of assistance again in the near future. Yours sincerely, Guest Relations

Dear Eunsoo, Thank you for sharing your review with us. We are pleased to read that you enjoyed your stay with us. Your kind feedback is highly appreciated and will certainly be shared with our colleagues. Please rest assured that we will continue to enhance our standards as well as service so that your next visit will be another pleasant and memorable one. We hope to welcome you back in the near future. Yours sincerely, Guest Relations

尊敬的Tammy：感謝您的評論。我們非常榮幸能為您服務，很高興知道您在我們酒店享受了美好的入住體驗。我們衷心期待在不久的將來能再次為您服務。此致，客戶關係部敬上

Dear yen, Thank you for your comments. We are pleased to read that you enjoyed your stay with us. It is always our goal to deliver exceptional service to each of our guests and we are glad to know that your stay was no exception. We hope to welcome you back in the near future. Yours sincerely, Guest Relations

Dear Foo, Thank you for sharing your review with us. We are delighted to hear that you truly enjoyed your stay with us. Your satisfaction is always a motivation for us and definitely the key to our success. We look forward to being of assistance again in the near future. Yours sincerely, Guest Relations

Dear Suk Bing Rita,Thank you for your comments.We genuinely feel privileged to read your kind comments about your recent experience at our hotel. It is always our goal to deliver exceptional service to each of our guests and we are pleased to know that your stay was no exception.We look forward to being of assistance again in the near future.Yours sincerely,Guest Relations

Dear marc,Thank you for your gracious comments.We are delighted to hear that you truly enjoyed your stay with us. At our hotel, we believe that “people make people happy”. Our ultimate goal is to deliver a sincere, personalized service and make your stay a remarkable one. We look forward to being of assistance again in the near future.Yours sincerely,Guest Relations

尊敬的Tak ming：感謝您的評論。很高興收到　閣下的正面評價，也非常感謝　閣下的反饋，讓我們能夠不斷改進。我們衷心期待不久後再次歡迎　閣下的蒞臨。此致，客戶關係部敬上

Dear Ali, Thank you for sharing your review with us. We are delighted to hear that you truly enjoyed your stay with us. At our hotel, we believe that “people make people happy”. Our ultimate goal is to deliver a sincere, personalized service and make your stay a remarkable one. We look forward to being of assistance again in the near future. Yours sincerely, Guest Relations

Dear Fai hung, Thank you for sharing your review with us. We considered every aspect when selecting our in-room amenities. We regret to know that we fell short in meeting your expectations in this particular area. As we continuously review our amenity offerings, we will certainly take your feedback into consideration as it helps us to better understand our customers and refine our offering. We look forward to being of assistance again in the near future. Yours sincerely, Guest Relations

尊敬的sz Wai ：感謝閣下和我們分享您的評論，在我們酒店，團隊成員是為客人提供盡顯個性的奢華服務以及締造一段專屬和難忘的入住體驗，很高興我們能滿足閣下的需求和令閣下感到與眾不同的服務。我們期待能在不久的將來再次為閣下服務。此致，客戶關係部敬上

Dear valued guest,Thank you for your comments.We are pleased to read that you enjoyed your stay with us. Please rest assured that we will continue to enhance our standards as well as service so that your next visit will be another pleasant and memorable one. We hope to welcome you back in the near future.Yours sincerely,Guest Relations

尊敬的客人：感謝您的評論。在我們酒店，團隊成員都十分珍視每位蒞臨的客人以及致力為每位客人帶來難以忘懷的入住體驗，很高興　閣下是次的入住體驗也是與別不同的。我們衷心期待不久後再次歡迎　閣下的蒞臨。此致，客戶關係部敬上

尊敬的客人：感謝您的評論。我們十分榮幸收到　閣下對是次入住體驗的正面評價，也很高興了解到　閣下是次的入住體驗也是充滿歡樂和與別不同的。我們衷心期待不久後再次歡迎　閣下的蒞臨。此致，客戶關係部敬上