"Our stay at the White Hart Royal Hotel for our 9th wedding anniversary was a very disappointing one. The rooms were extremely dated - they didn't offer refrigerators, smart TVs, or safes - completely unacceptable for a comfortable stay. The floor in our room sloped so badly that I actually ran into a table while trying to make my way to the restroom during the night. To make matters worse, the curtain was broken, allowing bright street lights to flood the room all night long and making proper sleep nearly impossible. We were also placed at the end of a hall where the door was opened and slammed closed at all hours.
What was even more frustrating was the complete lack of concern from the staff. We reported the broken curtain, yet nothing whatsoever was done to fix the issue, which made it clear that guest comfort and satisfaction were not a priority.
The experience only deteriorated further when we were turned away from dinner at the hotel pub because they were “short staffed.” As if that weren’t bad enough, we were then told that local restaurants might be closing and boarding up due to concerns about “gypsys / Pikeys” coming into town — leaving us unable to find anywhere to eat for the evening.
Overall, the entire experience was appalling. Every issue we encountered was ignored, no effort was made to remedy any of the problems, and we left feeling frustrated, unwelcome, and deeply disappointed. I would never stay there again and could not recommend this hotel to anyone."
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