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Nhận xét về Grand Sunrise Palace Hội An

5 out of 5
Grand Sunrise Palace Hội An
320 Cửa Đại, Cẩm Châu, Hội An, Quảng Nam, Hội An

Nhận xét

9,8

Ngoại hạng

Đánh giá 10 - Xuất sắc. 15/17 nhận xét" "
Đánh giá 8 - Tốt. 1/17 nhận xét" "
Đánh giá 6 - Được. 1/17 nhận xét" "
Đánh giá 4 - Kém. 0/17 nhận xét" "
Đánh giá 2 - Tồi. 0/17 nhận xét" "

9,6/10

Sạch sẽ

9,6/10

Nhân viên & dịch vụ

10/10

Tiện nghi, dịch vụ

9,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,6/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

SABRINA

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
One of our best experiences with a hotel by far. Clean, quiet, well furnished, well equipped and great staff! :)
Lưu trú 2 đêm vào Tháng 5, 2024
Dung Pham trả lời vào 16/05/2024
Dear Sabrina,Thank you for taking your time to write a positive review! We are delighted to hear that you had a fantastic stay at Grand Sunrise Palace Hoi an. We hope to have the pleasure of welcoming you back in the future for another memorable stay.Thank you once again for choosing our hotel Kind regards,Grand Sunrise Palace team

10/10 - Xuất sắc

matt

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Had a fantastic stay at Grand Sunrise Palace. The staff were very attentive and made a real effort to know our names and greet us everyday. Gave us helpful information on what to do and suggestions on where to go.
Lưu trú 5 đêm vào Tháng 5, 2024
Dung Pham trả lời vào 16/05/2024
Dear Matthew Limbert,Thank you for taking your time to write a positive review! We are delighted to hear that you had a fantastic stay at Grand Sunrise Palace Hoi an. We hope to have the pleasure of welcoming you back in the future for another memorable stay.Thank you once again for choosing our hotel Kind regards,Grand Sunrise Palace team

10/10 - Xuất sắc

Mark, eglinton

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
the property was excellent little bit out but was good they have shuttles which was excellent. this was one of the best properties we stayed at in Vietnam and would recommend this property to any one staying in hoi an. thank you for a lovely stay. could not fault this hotel.
Lưu trú 3 đêm vào Tháng 4, 2024
Dung Pham trả lời vào 23/04/2024
Dear Mark,It was great and thank you for taking the time to provide a feedback on your recent stay with us.We’re delighted to hear that you experienced such a pleasant stay. We take pride in giving outstanding, personalized service to all our guests and we’re overjoyed to receive your compliments and appreciation. We look forward to welcoming you back to Grand Sunrise in the near futureWarm regards,Grand Sunrise Palace Hoi An

10/10 - Xuất sắc

Ying

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This place had it all: greeted us warmly, great hospitality, local shuttle service, top-notch cleanliness (only 8mths old even we stayed) on site restaurant with global food, in house spa services, roof top pool... we had a very pleasurable stay.
Lưu trú 3 đêm vào Tháng 4, 2024
Dung Pham trả lời vào 05/04/2024
Dear Ying,Thank you very much for your Review, this means so much to us, we are extremely happy to read your comments and this can only help to unite and motivate the team even more. We hope to see you again soon. Kind regards, Grand Sunrise Palace Hoi An

10/10 - Xuất sắc

Anita

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Really enjoyed our stay! The hotel was clean and staff incredibly friendly. Very walkable to sites and old town. Would recommend!!
Lưu trú 3 đêm vào Tháng 3, 2024
Dung Pham trả lời vào 02/04/2024
Dear Anita,Thank you very much for your Review, this means so much to us, we are extremely happy to read your comments and this can only help to unite and motivate the team even more. We hope to see you again soon. Kind regards,Grand Sunrise Palace Hoi An

10/10 - Xuất sắc

Tyler, Cowichan Bay

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This new hotel in Hoi An is gorgeous with very comfortable rooms. The staff was amazing and always so helpful in planning out activities. Luna was our favorite and was so cheerful and friendly every morning. The hotel has bicycles and also rents scooters which we used to explore the town and travel to A Bang beach each day.
Lưu trú 5 đêm vào Tháng 3, 2024
Dung Pham trả lời vào 02/04/2024
Dear Tyler,Thank you very much for your Review, this means so much to us, we are extremely happy to read your comments and this can only help to unite and motivate the team even more. We hope to see you again soon. Kind regards,Grand Sunrise Palace Hoi An

10/10 - Xuất sắc

Simar

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The Grand Sunrise Palace Hotel (Hoi An) is a wonderful hotel that provides outstanding service. Lily was one of the first people to greet us when we arrived and provided information regarding attractions, restaurants, and taxi bookings. Lily consistently checked in with us to make sure our experience at the Grand Sunrise Palace was going well (it was splendid). Days later into our journey, the staff at Grand Sunrise Palace alerted my partner and I that we had left valuables behind in our room. At the time we were boarding a plane to another destination with no plausible way of returning to the Grand Sunrise Palace. We were immediately notified by staff and Lily contacted us to provide solutions. Lily proceeded to go above and beyond to make sure that our valuables would be returned. Lily went out of her way to commute to other locations (with valuables in hand), contacted our next hotel and proceeded to plan the logistics of returning our valuables. This is outstanding customer service that is unfathomable. Lily and her colleagues truly look out for their guests and provide exceptional customer service that goes beyond any expectations.
Dung Pham trả lời vào 15/03/2024
Dear Simar,It was great and thank you for taking the time to provide a feedback on your recent stay with us.We’re delighted to hear that you experienced such a pleasant stay. We take pride in giving outstanding, personalized service to all our guests and we’re overjoyed to receive your compliments and appreciation. We look forward to welcoming you back to Grand Sunrise in the near futureWarm regards,Grand Sunrise Palace Hoi An

10/10 - Xuất sắc

Randal

Đi cùng gia đình
Very friendly staff, hotel stay was excellent!
Lưu trú 3 đêm vào Tháng 2, 2024
Dung Pham trả lời vào 07/03/2024
Dear Randal,Thank you for taking your time to write a positive review! We are delighted to hear that you had a fantastic stay at Grand Sunrise Palace Hoi an. We hope to have the pleasure of welcoming you back in the future for another memorable stay.Thank you once again for choosing our hotel Kind regards,Grand Sunrise Palace team

6/10 - Được

Khách đã xác thực

Đi cùng gia đình
Good room, below average on other matters.
The rooms are great and that’s where the positives end. You are looking at a 30min walk to the main centre, the spa is outdated and the massages where below par. The staff all seemed to have colds, some masks on them would have been beneficial. Best look elsewhere for food as it is insipid.
Lưu trú 3 đêm vào Tháng 1, 2024
Dung Pham trả lời vào 07/03/2024
Dear valued guest,Thank you for taking your time to write a positive review! We are delighted to hear that you had a fantastic stay at Grand Sunrise Palace Hoi an. We hope to have the pleasure of welcoming you back in the future for another memorable stay.Thank you once again for choosing our hotel Kind regards,Grand Sunrise Palace team

8/10 - Tốt

Tetsutsugu

Lưu trú 4 đêm vào Tháng 1, 2024
Dung Pham trả lời vào 02/04/2024
Dear Tetsutsugu,Thank you very much for your Review, this means so much to us, we are extremely happy to read your comments and this can only help to unite and motivate the team even more. We hope to see you again soon. Kind regards,Grand Sunrise Palace Hoi An

10/10 - Xuất sắc

Khanh

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Sunny, Lucy and Luna have been great in helping me and my mum during our stay in Hoi An. Highly recommended. This hotel is new and modern and worth a visit as it’s close to everything.
Lưu trú 2 đêm vào Tháng 1, 2024
Dung Pham trả lời vào 18/01/2024
Dear Khanh,Thank you for taking your time to write a positive review! We are delighted to hear that you had a fantastic stay at Grand Sunrise Palace Hoi an. We hope to have the pleasure of welcoming you back in the future for another memorable stay.Thank you once again for choosing our hotel Kind regards,Grand Sunrise Palace team

10/10 - Xuất sắc

Sean

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lovely staff
The staff are amazingly helpful. Overall, it’s a beautiful hotel, however 2 things that were wrong with this hotel. Firstly, there’s a very strange layout in the room with a curtain around a bathtub. It’s odd and definitely they’re putting an overall design concept ahead of the practical use of the room. Secondly, though the rooms are sold as having balconies, the balconies are not the kind you can go out on, they are more for show.
Lưu trú 7 đêm vào Tháng 12, 2023
Dung Pham trả lời vào 18/01/2024
Dear Sean,Thank you for taking your time to write a positive review! We are delighted to hear that you had a fantastic stay at Grand Sunrise Palace Hoi an. We hope to have the pleasure of welcoming you back in the future for another memorable stay.Thank you once again for choosing our hotel Kind regards,Grand Sunrise Palace team

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Excellent
Staff are very friendly. The room is new and nice design mixing between modern and ancient. Breakfast is very good too with various options and original tastes.
Lưu trú 1 đêm vào Tháng 12, 2023
Dung Pham trả lời vào 18/01/2024
Dear valued guest,Thank you for taking your time to write a positive review! We are delighted to hear that you had a fantastic stay at Grand Sunrise Palace Hoi an. We hope to have the pleasure of welcoming you back in the future for another memorable stay.Thank you once again for choosing our hotel Kind regards,Grand Sunrise Palace team

10/10 - Xuất sắc

Mauricio

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wir waren extrem abgetan voneinander Hotel. Es scheint nagelneu zu sein, was uns der Hotelmanager bestätigte, als er sich beim Frühstück persönlich vorgestellt hat. Von perfekt glänzenden Armaturen bis hin zu exzellentem Frühstück bietet das Hotel wirklich alle Annehmlichkeiten die man sich wünschen könnte. Der Staff war extrem bemüht und wahnsinnig aufmerksam, konnten teilweise aber nicht immer gut Englisch, was aber gar kein Problem war da man sich immer gut verstanden hat. Insgesamt können wir die Unterkunft empfehlen und kommen gerne wieder!
Dung Pham trả lời vào 13/11/2023
Dear Mauricio,Thank you very much for your Review, this means so much to us, we are extremely happy to read your comments and this can only help to unite and motivate the team even more. We hope to see you again soon. Kind regards,Grand Sunrise Palace Hoi An