2/10 - Tồi
Megan
Đi theo nhóm, Đi cùng gia đình và trẻ nhỏ
17/02/2026
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our stay at Homewood Suites Allen (Thurs–Mon) was a very poor experience from start to finish.
Rooms are advertised as being cleaned every other day. Ours was cleaned only once, on Friday. When we arrived, we didn’t have enough clean towels, so we picked up extras Friday morning. Unfortunately, during the one and only cleaning, housekeeping removed all of the clean towels from the bathroom without replacing them — so we had to go back down and request more again that same night. By Sunday, with no additional service, we were out of toilet paper, low on towels, and it was clear that cleanliness and upkeep were not a priority.
To make matters worse, the bedroom doorknob literally fell off in my daughter’s hand. That is a basic maintenance issue that should never happen in a hotel room.
The website also lists a restaurant as an amenity. There is no restaurant on-site, which was misleading when booking.
While I can’t definitively prove the cause, Friday morning after sleeping in the bed and using the pillows, I developed pink eye and had to visit urgent care Sat for prescription drops. Given the lack of cleaning and overall condition of the room, this was concerning.
By Sunday evening, the experience had become frustrating enough that we decided to check out early and stay elsewhere for our final night. I informed the front desk, and they said they would “take care of it,” but nothing was processed. I still had to formally check out through the app on Monday when prompted.
Megan
Lưu trú 4 đêm vào Tháng 2, 2026