2/10 - Tồi
Andrew
Đi cùng bạn đồng hành
13/05/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
When I booked my room, the biggest factor was the amenity of the electric car charging availability. When I arrived to check in, not only was the staff uninformed about the EV charging process but also the attendant with the valet service had no idea where to find the car chargers and I was sent searching two garages. After finally locating the “charging stations”, it was apparent there was no way to charge without bringing my own charging plug in. Because of this inexcusable inconvenience, I had to drive to find a charger in the middle of the night in a thunderstorm. Not only that, because of the extra time spent, it was close to 2:30am before I was able to get in bed. The registration attendant could only offer a later check out time and no charge for parking. Both of these options were of little help since I would need to be leaving around noon the following day. Also the person I spoke to said that the amenity advertised for car charging “may” have been misleading. It was in fact incredibly misleading. Had I known before, I would not have stayed at the Sheraton Dallas. This was a terrible experience.
Andrew
Lưu trú 1 đêm vào Tháng 5, 2024