This was our second visit to the resort and will be our last.
Staff and rooms generally very good, but several problems,
1. very disappointing service trying to do a tour. We asked reception to book us a tour of Uluwatu and including 2 to 3 hotels/bars up there, instead of being booked onto a proper day tour, they had the hotel driver take us, he had very limited English so hard to communicate, he was given a scrap of paper where to take us, the whole day was a waste of time, i.e. the Rock Bar didn't even open till 4 pm each day, we were dropped there at 2 pm
2. Room 314, the bed is falling apart, getting into bed during the night, the bed would creak so badly it woke my partner up every night.
3. on the first Saturday night, one of the nearby hotels had loud music blaring out till 23.00, so couldn't sleep till it stopped
4. the TV options for Australian guests is hopeless, one of the most limited choices for a 5 star hotel I have encountered
5. Every day, guests would stake out all of the pool lounges just after breakfast, although you had to give your room number to get a towel, there is no penalty or attempt to get them returned, so many lounges stayed reserved all day as many guests didn't bother or feel compelled to return them.