"Overall, very positive. I'll come on to the Good Stuff in a bit, but first...
When I arrived (at the time I said I would when booking) the hotel door was locked and it looked deserted. I called the number I found for it on Google, and a harassed sounding woman said I should have received a message telling me how to get in. (I had received many messages from Expedia claiming to be from the hotel, but all were blank. This is almost certainly a problem with Expedia, not the hotel itself.) She came round and let me in, gave me the key, then went back to (presumably) her other job at the amusement arcade.
I then discovered my room was at the front, facing the busy main road, not at the back as I'd booked. But the poor woman who'd come to rescue me had sounded so pressured that I didn't feel I could summon her back again, so I made do.
That said... the double glazing (admittedly on a slightly dodgy sash window) kept out the worst of the noise, and everything else about the room was great. A lovely Victorian-style decor, good spacious ensuite, plentiful tea and coffee, etc.
The next morning, the friendly staff served me a HUGE Full English. Very welcome with a day's cycling and work ahead! And they let me store my bike in the lounge.
So, lots of good things. But Oh for the days when hotels had at least one member of staff on site to greet you on arrival. I know costs are high and staff are hard to find, but it would be so much more welcoming!"
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