"I booked a hotel room with a king size bed and sofa bed for 3 people online through the website. I called the hotel to confirm and report I was to be checking in late in the evening. All was great at that time. When I arrived at 11:30 pm they gave me the keys to a room with a king size bed only, no sofa bed and trash in the trash cans, in other words a dirty room. I went back to front desk where they told me they had given away my room. After a call to the manager, a clean room like the one I had paid for was available and ready within 30 minutes. The 2nd room was clean and what I paid for, my rating reflects having to fight to get the room I reserved at midnight when I was tired and ready to go to sleep. I have no idea if this is the way they treat people regularly or just a one time front desk employee problem. Breakfast was good and the support staff were very friendly."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
