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"The room was not cleaned. The bathrooms were filthy and the AC was not running properly. The beds were not sturdy enough to where most of the time they were making noise and the middle were sinking. We had to sleep on the corner to avoid further discomfort. The refrigerator in the room was not working so we had to move some of our stuff to the next room. The chairs were broken and we couldn’t seat on them. The beach view was alright however the currents were very strong. We try spending some family time at the VIP beach spa and one of the beds that are supported by cables snapped while we were laying on it. "

"Tuve una mala experiencia Waoo Pague por el hotel cuando llegué me mandaron a otro porque no tenían espacio. Luego me envían a la habitación cuando llego son 2 cama pequeña cuando yo no pedí eso, inmediatamente me dirijo a resección y no hicieron nada fui 4 veces"

"Good place"

"We stayed for 5 nights and on our 3rd night the ceiling started dripping water in room 2631. Issue was brought to attention to staff and their solution was towels. Fixed the next day only for it to start dripping again until we left. The food is good. There is a lot of variety we just wish there was more Dominican typical foods offered. Entertainment and pool is great! Excursions offered were also great!! WiFi barely reached our room it was on and off. The nightclub could be fun but not many people attend. The staff’s attitude were not always too friendly, but based on the season and clientele attending the resort I could understand why. The staff is very hard working and I feel they are under appreciated. The bar staff are a 10/10 and friendly. The beach is pretty, clean but waves could be a bit rough. There are sellers on the beach so be ware of them they will ask you to buy. Overall good stay, I think the hotel could upgrade their rooms more it was a bit plain looking . They offer a nice private dinner on the beach for extra charge. Very great service! No issues with our AC and the hot water was good as long as you let it run 5 minutes before you shower. "

"Staff is Good "

"Clean rooms and staff were very friendly and courteous. Jenny,Monica, Angel and Riccardo were all very helpful and friendly!!"

"Outstanding service by Edward in the lobby. "

"Hi, I didnt bring a pet. The hotel was wayyyyy more than expected. 5 star service. They really took me as their own and made sure i UNDERSTOOD the money, transportation and the food. I will always stay there going back."

"The staff was very nice and my room was clean. "