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"The location was perfect. Close to a few tube stations. The free washer and dryer was so helpful. Didn’t even need to pack soap. We really appreciated the ice machine and filtered water dispenser with provided refillable bottles. Would stay here again."

"Will definitely stay here again"

"We loved the location of this hotel, it was walking distance to theaters and many top restaurants. The staff were always helpful and friendly. However, it needs some serious maintenance work. The shower never drained right, the second day we had to turn off the water three times in the middle of showering to let the water drain so it wouldn’t run onto the floor. After they tried to fix it we only had to turn it off once during each shower. We had water leaking from the ceiling in the bathroom on three mornings. The first time it happened it was clear from stains on the ceiling that it was a recurring problem. So not sure we would recommend this hotel for those reasons."

"This was a great 4 star hotel. We upgraded the room for a studio and was worth the extra cost."

"The beautiful Palm Court is amazing! "

"Very small room. Very basic accommodations."

"On booking, more information should be provided on the breakfast menu and how allergies are handled."

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"Had a lovely overnight stay. Room was very nice everything you needed was there. Hotel its self is excellent. The decor especially the bar is stunning. A truly iconic hotel"