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"Clean Room, amazing staff, beautiful hotel"

"This property has a very convenient location. The attached restaurant was excellent. Staff was kind and professional. Our room was comfortable. My wife especially loved the large bathtub."

"my single room was comfortable , clean and a trifle small. The staff were helpful and efficient. Was very satisfied by the standard overall. it was unfortunate that one of the main lifts was not working so reaching the higher floors could be slow. "

"The biggest issue we had was the cost of the room and the actual worth of said room. We had room 1414, was supposed to be panoramic views of the city. Instead, we got to look into the adjacent building and all the apartments or rooms that people occupied. there was a major privacy concern, and we kept the blinds closed most of the time. Mainly because we knew if we could see them naked then they could definitely see us. aside from this the cleaning was sometimes good sometimes bad, very inconsistent. the balcony wasn't truly a balcony had 3 walls on it and sat back so no view at all but that giant white building. An, our two rooms had large floor to ceiling windows that looked into one another, so felt more like redlight district than anything else... at a cost well over 3k US dollars id stay somewhere else or don't pay for the 2 room panoramic views of 1414"

"Room was fine, Concierge was good Staff at breakfast were rude. They were not helpful, the selection was poor, I asked for veggie sausages, no response. Please improve staff and breakfast "

"13th Floor Executive suite was compact but comfortable with an interesting view over Waterloo Railway Station and the cityscape beyond. Comfortable bed. Worth mentioning that slipper and dressing gowns are available, but on request. "

"Breakfast was amazing, great choice, and fresh. Hotel was in a great position to access the city - travelled with my family incl. young teens. Would 100% book again."

"The room was lovely, spacious, well designed and comfortable."

"Everything was perfect "