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"Very great service from staff and crew "

"The hotel is satisfactory, offering a pleasant view of the pyramid, and the room was tidy. The food is acceptable, although the complimentary breakfast leaves much to be desired; however, it is 'FREE'. The staff are friendly and extremely accommodating throughout our entire stay. Special thanks to the team that made our visit to Egypt remarkably effortless. Omar Reta, the hotel manager, assisted us in booking a four-day tour and went above and beyond to help us with a special request to return items I purchased from one of the stores. He even came to the hotel on his day off. Mohammed Hamad, our driver, was exceptionally pleasant and always responded with a smile, never saying 'No'. Memo, our excellent tour guide at the Great Pyramid, shared his extensive knowledge about the pyramid with us. He is a very intelligent guide, as far as I can tell. Hasam, our tour guide in Alexandria, demonstrated a deep understanding of the location and the history of the great Alexander. Overall, my wife and I were extremely pleased that we made the trip to Egypt and had the opportunity to meet these remarkable individuals. I am grateful for everything! An effortless 5-star service!"