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"Our rooms were very good, with dodgy elevators and bath towel racks as the only areas needing improvement. The experience, however, was very stressful largely due to the travel desk managed by Salma. A transfer from Fez to Chefchouen at checkout for 3 was arranged at our request and confirmed a few days in advance via email. In reality, it had been booked as a Chefchouen excursion for 5 with no details shared. When one of our group got sick the night before, hotel reception could not contact travel company to request a 60 - 90 minute delay so that the sick traveler was fit to travel. Travel company, under the impression that it was a guided tour to Chefchouen returning to Fez the same day, was ready to call it a no show after driver waited 30 minutes. It all worked out in the end, thanks to the driver. Barcelo Fes Medina needs more reliable, competent, and communicative people to avoid such a stressful experience which probably cost a lot more."

"The property is well located in a very nice area outside of Ifrane, with many amenities including outdoor and indoor pools, recreational areas, and nice restaurants. Unfortunately, during our stay in May, many of these facilities were closed or not operating. The landscaping of the property was not very well maintained, and some of the units appeared abandoned, perhaps because it was outside the high season. The apartment itself was spacious and reasonably clean, although only two towels were provided for five people. On the positive side, the restaurant was good, the included breakfast was very enjoyable, and the restaurant staff provided outstanding service."

"staff wasn't so helpful"

"Upscale, good staff."

"great property with beautifully manicured gardens and lobby , nice restaurants and food quality was top notch. be warned that like any hotel they charge on your card at check in for possible extras but ask you to pay for extras again at check out sayinh they will release your initial amount of MAD 2000, 5 days later I am still waiting for that initial deposit to be credited back into my account"

"The property is beautiful. It's a sprawling resort with areas outdoors in the woods near a cascading springs that I enjoyed sitting at. I liked the lobby, the swimming pools and the exercise room. Checking in was easy. You're sat in the very nice lobby and you're greeted with a nice apple lemon ginger juice while the check in is proceeding. The staff is very nice, attentive and professional. The room is very nice, nicely decorated and the linen is crispy clean white cotton. The appetizers in the lobby were very good. But the drinks are crazy expensive. There were a few glitches: my minibar was empty. This is an expensive hotel. When I brought this issue to the management, they offered to fill it. But it did seem to me as if they were cutting corners. Also, my room was dark. The lighting was dim and not enough to read. It was a room to just retire to and go to bed and watch TV. It's unpleasant to not have enough light in a room, especially if you want to read. In the daytime, the room tends to be dark in the part away from the window. When I brought this matter to the management, they offered to upgrade me to a suite. However, the sitting room in the suite was even darker while the bedroom was brighter. I thus declined the upgrade. The lobby is very nice but it too needs a bit more lighting in some spots. I had to look for a corner with enough light to read the menu and see my food. The drinks are crazy expensive. But overall a very nice stay."

"Absolutely great stay. Beautiful house and pool and staff, everything "

"Excellent "

"Nice"