Search Family-Friendly Hotels in Isla Mujeres

"From start to end of our trip this resort had everything we needed. Front desk was courteous and helpful. Room was fully stocked and very clean. Pool was salt water !! Amazing staff and food! Restaurants were amazing and delicious. "

"I normally don’t like leaving negative reviews, but unfortunately this is the second time I’ve stayed at a RIU resort and experienced VERY disappointing service. My boyfriend and I stayed from May 12–17 to celebrate my 30th birthday and our anniversary. Before arriving, I called to ask if the resort could do something special for the occasion. I was told to mention it again at check-in, which we did. We were assured our new room would be decorated when we transferred rooms the next day. When we arrived at the new room, our luggage was missing and the room had not been decorated. After several trips to the front desk, the issue was eventually resolved, but the process was stressful and disorganized. To make matters worse, one of the staff members sent to decorate the room was visibly rude and rolled her eyes at me when I explained that I only speak English. When we brought this experience to the front desk, the response lacked empathy and concern. Throughout the rest of our stay, service at the restaurants was consistently poor. We were often left without drinks, and at multiple points my boyfriend had to get up and serve us water himself. While we did meet a few friendly employees, the overall service and food quality were very disappointing. We spent a lot of money on this trip and expected a much better experience, especially while celebrating such special occasions. Unfortunately, based on our experience, we will not be returning & don’t recommend to stay at any Riu."

"Great service, beautiful well kept grounds. Good food, excellent experience. Will definitely be returning."

"Lived the kosher options but the hotel has to be more helpful regarding the kosher menu"

"Love this place, been here three times and never disappoints. Food is good for an all inclusive but the butler service and restaurant reservations leave. Little to be desired. Overall great place though"

"Property was well maintained, very clean. Staff was wonderful. Beautiful resort."

"staff was really great and food was some of the best. really enjoyed our time here"

"Property was new, super clean and the dining was fantastic. All the restaurants were great and service was impressive. The spa services were excellent and relaxing . Definitely a great all adult all inclusive "

"A large resort with everything at hand"