Search Holiday Rentals in Isla Mujeres

"Staff"

"Had an amazing stay at this resort. Everybody was professional and friendly. My only small problem is the food, it was good but a bit underwhelming. Even with that small issue, it still makes me want to stay on another of their locations. "

"My wife and I chose this resort for our honeymoon, and we were thrilled with how amazing it was. The staff is so attentive, and the food was outstanding. It was so relaxing and quiet, so if you are looking for a peaceful vacation with your significant other, then this is the place to go. Our favorite part of the trip was eating tacos (they are SO GOOD) and lying on the loungers at the beach. The service at the beach was so attentive and kind. They always made sure we had a cold drink in our hands. All in all, we loved our stay and hope to come back sooner than later."

"Great experience "

"This is the best resort we’ve booked so far. The staff were over & beyond friendly during our entire stay. As soon as we entered the building, we could tell they didn’t skimp on the layout & architectural design of the facility. We were treated like royalty. The resort was super clean & the restaurants were 2 thumbs up. The steaks at The Grill Restaurant were Top Notch. The nightly shows were also very entertaining. To sum it up; this resort is for the slightly older crowd (30 & up) that still likes to party at night & relax during the day. The only negative for us were the overpriced items at the gift shops ($40 USD for a printed t shirt). I would definitely recommend this resort to anyone looking for a luxurious stay in Mexico. "

"With the resort only opening in December, we were pleasantly surprised with our outcome of our stay! The resort is gorgeous! Food and drinks were good! Pools were amazing! Activities were fun! Beach was pretty but lots of seaweed, which you can't fault the resort for! "

"Beach was amazing. Resort was very modern and beautiful. Food was good (not spectacular) and staff were friendly and helpful. One downside was the "butler" experience. 2 butlers were assigned to us and neither one even tried to meet us during our week. One wanted to"say hello" on our last day, I assume to collect a tip for sending a Whattsapp message each day to simply say she was there. Also, the adult only pool area was always full of ants. I never saw anyone hosing the spilled sugary drinks from the pool deck at any point during the week and I would use bottles water to soak the area around my chairs to deter the ants. There was also black mold in the grout lines of the pool and I never saw anyone clean the pool all week which makes me suspect deficiencies in other areas of cleaning. Entertainment was ok. The best entertainment was the live band that plays for short periods in the main square after the theatre shows. Wish there was more of that. For the price I expected a bit higher level experience but if you are a beach person you will not be disappointed."

"Very difficult to get reservations for restaurants after checking in at the hotel. Almost all restaurants were fully booked and got one reservation after 9pm for dinner. Wasted a lot of time at the front desk to book in for restaurants only to find out the food and service was average. "

"Overall review: Staff kept and maintained the property very well. There were two restaurants that we enjoyed. The steak and international restaurants were the better choice. The buffet for breakfast was good. The quality of food at the dinner buffet was below average. The other restaurants will spoil your trip. The club played music all night til 2:00. If you’re on that side of the hotel, expect to hear it all night it was pretty annoying. This is a family resort and would expect them to have lowered the music and accommodate the people sleeping. The waterslides were fun for the kids. The staff did not clean the seaweed at the beach This is a four star hotel but I would’ve given it 3+ "