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"Lisa was off the charts! Above the bar! Many people across the entire United States , of which I travel all the time , could take lessons from her on Customer Service and just being a very courteous and caring individual! When I come back through this way, I will stay at this Hotel because of Lisa! My first interacted with Lisa on the phone, confirming my reservation and that in itself was a truly incredible experience of a person who cares and was very efficient, professional, and courteous! How could you ask for more? Give this incredible lady a raise and recognition somehow someway! This is an individual who stays at hotels frequently throughout the week all across the United States in my travels. Lisa, my lady, well done! "

"Our stay was amazing. Paul helped us when we needed to move our room - and his customer service was excellent. The hotel was spotless and the staff was top-notch. We will return when come back to see our daughter at Ball State."

"Parking was good, room was clean but spatub didn’t work, area was clean and nice. Staff was great. But breakfast was subpar, no selection and can't even say its a continental breakfast. No protein only fruit and yogurt."